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T-Mobile adopts Tupl’s AI technology to make its customer care better

T-Mobile is adding some new technology to its customer care arsenal. Tupl announced today that T-Mobile is using its Automated Customer Care Resolution (ACCR) tool. The technology uses artificial intelligence (AI) to give T-Mobile customer care reps with detailed cause reports and technical resolutions so that the the reps more quickly help customers. Tupl claims that its ACCR tool is 100 times faster and up … [read full article]

T-Mobile Tuesdays will offer $4 ticket to the movie ‘Red Sparrow’ later this month

T-Mobile has said that it’s going to give customers cheap tickets to several Twentieth Century Fox films through T-Mobile Tuesdays, and now we know when the next discounted ticket is coming. T-Mobile customers will be able to get a ticket to see Red Sparrow for $4 on February 27. You’ll just need to claim the ticket on that date, redeem it through … [read full article]

T-Mobile buys 1150MHz of mmWave spectrum in Ohio, plans to use it for 5G

T-Mobile recently urged the FCC to hold a millimeter wave (mmWave) spectrum auction in 2018, but that doesn’t mean that T-Mo won’t be getting hold of mmWave spectrum other ways in the mean time. T-Mobile has agreed to buy 1150MHz of millimeter wave spectrum. The spectrum is of the LMDS (28-31GHz) variety and is located in Ohio, including cities like Toledo, Cleveland, … [read full article]