Posts by Alex Wagner

iOS 11.2.6 now available, fixes Telugu character bug that causes iPhone to crash

Apple users, it’s time to update. iOS 11.2.6 is now available. This update addresses a bug that was discovered last week which could cause your iPhone to crash when it receives a particular character from the Indian language Telugu. Here’s the full iOS 11.2.6 changelog from Apple: Fixes an issue where using certain character sequences could cause apps to crash Fixes an issue where some third-party apps could fail to connect to external accessories While … [read full article]

Samsung Galaxy S9 leaks continue with more specs and images

If you’re hungry for one more major Galaxy S9 leak before Samsung officially introduces its new flagship on Sunday, the rumor mill is happy to oblige. What looks to be complete spec lists for the Samsung Galaxy S9 and S9+ have been leaked by Winfuture.de. The report confirms that both phones will have a 12MP rear camera with variable aperture that you can switch between f/2.4 and f/1.5. The Galaxy S9+ will reportedly have … [read full article]

AT&T files complaint with NAD over T-Mobile holiday video

Remember that claymation holiday video that T-Mobile launched last year called AT&T and Verizon “abominable carriers” and “major misers”? It turns out that AT&T didn’t care for the video, and so filed a complaint with the National Advertising Division. AT&T says that T-Mobile’s holiday video includes “unsubstantiated, false, and misleading claims, and disparages and denigrates AT&T.” T-Mobile denied that the video made any claims about current business practices and argued that this isn’t the type of … [read full article]

T-Mobile and MetroPCS come out on top in J.D. Power’s wireless purchase experience report

One month after T-Mobile and MetroPCS topped J.D. Power’s wireless customer care rankings, T-Mo and Metro have won another award the research firm. T-Mobile and MetroPCS have come out on top in J.D. Power’s new U.S. Wireless Purchase Experience study. This report looks at the new device purchase experience, including in-store, telephone, and online methods. According to J.D. Power, T-Mobile has the best wireless purchase experience of any postpaid carrier in the U.S. T-Mo finished … [read full article]

T-Mobile adopts Tupl’s AI technology to make its customer care better

T-Mobile is adding some new technology to its customer care arsenal. Tupl announced today that T-Mobile is using its Automated Customer Care Resolution (ACCR) tool. The technology uses artificial intelligence (AI) to give T-Mobile customer care reps with detailed cause reports and technical resolutions so that the the reps more quickly help customers. Tupl claims that its ACCR tool is 100 times faster and up to 4 times more accurate than other resolution methodologies. Here’s what … [read full article]

ZTE Axon 7 gets Android Oreo beta update with ‘near-stock’ UI

The ZTE Axon 7 isn’t officially sold by T-Mobile, but the device has gotten some nice T-Mo features like VoLTE and Wi-Fi Calling. Now ZTE’s got some exciting news for anyone using the Axon 7 on T-Mobile. ZTE is kicking off an Android Oreo beta for the Axon 7. To register for the beta, you’ll need to visit ZTE’s Z-Community forums. The Oreo update for the Axon 7 will be “near-stock,” says ZTE, … [read full article]

T-Mobile launching LG Buy One, Get One deal as MetroPCS rolls out offers of its own

This new week is bringing with it some new deals for T-Mobile and MetroPCS customers. Starting this Friday, February 16, T-Mobile customers can buy an LG G6, LG V30, or LG V30+ and get a second one for free. Both phones must be purchased on EIP, and cost of the second device will be covered by monthly bill credits. This LG BOGO deal is available to new and existing T-Mobile customers, including business customers. No new … [read full article]

Samsung offering $200 off T-Mobile Galaxy Note 8, free Bluetooth headphones with purchase

T-Mobile is currently running a deal that’ll get you a free Galaxy S8 when you buy a Galaxy Note 8, trade in a device, and port in a new line, but if you only need one new smartphone, Samsung’s got a deal on the Note 8 that you should check out. Samsung is now offering $200 off the T-Mobile Galaxy Note 8, leaving it at a price of $750 or $31.25 per month for 24 … [read full article]

T-Mobile Tuesdays will offer $4 ticket to the movie ‘Red Sparrow’ later this month

T-Mobile has said that it’s going to give customers cheap tickets to several Twentieth Century Fox films through T-Mobile Tuesdays, and now we know when the next discounted ticket is coming. T-Mobile customers will be able to get a ticket to see Red Sparrow for $4 on February 27. You’ll just need to claim the ticket on that date, redeem it through Atom Tickets, and then see the movie Red Sparrow beginning March 2. Here’s a … [read full article]

T-Mobile to get 60 percent of all postpaid phone adds in 2018, say analysts

T-Mobile had itself a pretty good 2017, adding 5.7 million customers to its base. Now some analysts are predicting that 2018 will be another strong year for T-Mo. Analysts at Deutsche Bank Markets Research said this week that they expect T-Mobile to take 60 percent of the postpaid phone adds in the entire industry. “After taking nearly two thirds of postpaid phone net add share in 2017 (even with Cable’s entry into Wireless), we think TMUS … [read full article]