Tag Archives: Sprint

New report offers more info on T-Mobile, AT&T, and Sprint customer location data being sold to bounty hunters

Remember that story that came out last month about T-Mobile, AT&T, and Sprint customer location data being bought by bounty hunters? Turns out that the issue may have been bigger than originally thought. A new report has shed more light on the situation involving the location data of major U.S. carriers being sold and trickling down to bounty hunters, including some people who accessed this data thousands of times. Motherboard explains that around 250 bounty … [read full article]

T-Mobile will support Sprint’s 1Million Project if merger gets approval

After promising to add jobs with five new Customer Experience Centers post-merger, including in Overland Park where Sprint is headquartered, T-Mobile has now made another Sprint-focused pledge related to the merger. T-Mobile has said that, if its merger with Sprint is approved, it’ll continue supporting the 1Million Project. This foundation is Sprint’s effort to help one million high school students to get connected by giving them mobile devices like smartphones, mobile hotspots, and tablets … [read full article]

T-Mobile pledges to offer same or better rate plans for T-Mo and Sprint customers post-merger

One concern that opponents of the T-Mobile-Sprint merger have is that the deal could lead to increased prices for consumers. Today T-Mobile and CEO John Legere submitted letters to the FCC to make a pledge that prices won’t go up. New T-Mobile has committed to offering the same or better rate plans as those offered by T-Mobile or Sprint as of today’s date for three years following the merger. “We are the Un-carrier. If we … [read full article]

T-Mobile comes out on top in J.D. Power’s latest wireless customer care study

T-Mobile finished first¬†in J.D. Power’s U.S. Wireless Customer Care Performance studies in 2018, and it looks like 2019 is starting out the same way. J.D. Power today announced the results of its 2019 U.S. Wireless Customer Care Performance – Volume 1 study, and T-Mobile has beaten out the competition. T-Mo finished with 833 points out of 1,000, well ahead of Verizon and its 812 points. AT&T came in third place with 799 points, and … [read full article]

T-Mobile and Sprint vow to add jobs with five new Customer Experience Centers if merger is approved

T-Mobile and Sprint continue to work to get their merger approved. Today T-Mo and Sprint have promised to build five new Customer Experience Centers in the U.S. if their merger is approved. These Customer Experience Centers will be home to T-Mobile’s Team of Experts service, which launched last year as a new initiative to help T-Mo customers get faster and more personal customer service. T-Mobile and Sprint say that each of the five new … [read full article]

John Legere and Marcelo Claure will testify in hearing about T-Mobile-Sprint merger on Feb. 13

Next month, John Legere and Marcelo Claure¬†will once again testify in front of a subcommittee regarding the merger of T-Mobile and Sprint. The House Committee on Energy & Commerce and House Judiciary Committee will hold a joint hearing on the T-Mobile-Sprint merger on February 13. The complete list of hearing participants is still being confirmed, but both T-Mobile CEO John Legere and Sprint Executive Chairman Marcelo Claure have agreed to testify. This is the second … [read full article]

T-Mobile has fastest Download Speed Experience in new OpenSignal report

Just a couple of days after T-Mobile took the speed crown in Ookla’s latest test results, T-Mo has posted the fastest download speed in another report. OpenSignal has released its latest State of Mobile Networks report for the U.S., and T-Mobile barely edged out Verizon for fastest download speed experience. T-Mo’s speed was 21.1Mbps, while Verizon’s posted speed was 20.9. Rounding out the top four was AT&T with a download speed of 17.8Mbps and Sprint … [read full article]

T-Mobile comes out on top in new quality and customer satisfaction surveys

T-Mobile has beaten out the competition in a pair of new customer surveys. In response to YouGov’s question “Which of the following brands do you think represents good or poor quality?”, T-Mobile earned an average score of 68 on a scale of -100 to +100. Verizon was close behind with a score of 65, AT&T got a score of 49, and Sprint rounded things out with a score of 42. T-Mobile showed quite a bit of … [read full article]

T-Mobile, AT&T, and Sprint customer location data being bought by bounty hunters

T-Mobile was a part of a location data scandal last year in which a website allowed anyone to track the location of any phone, and now it looks like another location data issue has popped up in 2019. A new report from Motherboard details how T-Mobile, Sprint, and AT&T are selling access to customer location data. Specifically in the case of T-Mobile, a bounty hunter was paid $300 and was able to get the a … [read full article]

FCC pauses review of T-Mobile-Sprint merger due to government shutdown

The FCC has once again paused the 180-day shot clock on its review of the T-Mobile-Sprint merger. The FCC has confirmed that it paused its review of T-Mobile and Sprint’s merger on January 2 as a result of the government shutdown. The clock was paused on the 84th day of the 180-day shot clock. This latest pause comes just 29 days after the FCC resumed its review of the T-Mobile-Sprint merger due … [read full article]