Tag Archives: Sprint

Some T-Mobile & Sprint customers unable to call 911

T-Mobile and Sprint customers in select parts of the country were unable to call 911 for a short duration of time. The issue was made known by the city of Rockford and the Winnebago County Sheriff’s Office.  According to the report, city officials alerted T-Mobile and Sprint customers about the issue via a tweet. The emergency hotline was inaccessible to both networks earlier this afternoon.  After the tweet was posted, officials from the two networks worked … [read full article]

T-Mobile starts migrating Sprint customers

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T-Mobile has started to automatically migrate Sprint accounts into its billing system. This appears to be another move that T-Mo is doing to finalize the transfer of Sprint customers into its system.  The report comes from The T-Mo Report, who shared some documents about the “Magenta Complete” program. This is the name that T-Mobile has given for this entire procedure. They also shared that the program is “designed for the customers who don’t visit Retail locations … [read full article]

T-Mobile plans to migrate Sprint Complete customers with its Protection <360>

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T-Mobile will soon be dropping another Sprint product, as revealed by a report.  According to this slide, T-Mobile will be dropping Sprint’s legacy Asurion product to give way to something it has in store for the brand. The report reveals that T-Mobile plans to merge Sprint Complete, a legacy protection plan from Sprint, with their own Protection <360> plan.  In addition to merging the two plans, T-Mo intends to transform its Sprint Asurion repair stores into … [read full article]

T-Mobile waives charges in line with ongoing events in Afghanistan

T-Mobile has released a new statement with regards to the events taking place in Afghanistan, especially for its customers.  During this difficult and uncertain time, T-Mobile hopes to be instrumental in helping its customers get in touch with their family and friends in Afghanistan. And in lieu of this, T-Mobile announced that it will be waiving international long-distance charges for calls and texts between Afghanistan and the U.S. This means that all of its customers will get … [read full article]

T-Mobile waives charges in line with Haiti earthquake

Days ago, Haiti was struck by a magnitude 7.2 earthquake. The recent report shows that the death toll has reached 2,207 while 344 people have been reported missing. Apart from the devastation of the earthquake, the region dealt with tropical storm Grace, which drenched the land with massive amounts of rain.  As a way of helping its customers, T-Mobile has announced that it will be waiving international long-distance and international roaming charges for calls and SMS made … [read full article]

T-Mobile will launch The Sprint Forward Initiative program soon

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T-Mobile is aiming to launch a 3-step program that will address the concerns of Sprint customers. According to a report, the new program will launch on Friday, August 20th.   The report shared a few slides that were taken from what appears to be a training call that the wireless carrier conducted. The program includes the following steps: Sprint Customer Promise T-Mobile shares that this is “Our commitment to Sprint customers to deliver an unmatched service experience … [read full article]

T-Mobile will no longer accept device leasing on Sprint plans

T-Mobile is setting another important deadline this month.  According to a document shared by this report, T-Mobile will no longer allow new device leases  to Sprint plan customers. The document says that this will start tomorrow, August 17th. As explained in the document, this is T-Mobile’s way to streamline policies across the network to “provide a consistent customer experience.” The new decision will affect Activations, Add-A-Lines, and Upgrades.  The document also shares that current leases will … [read full article]

T-Mobile: Now 100% compliant with FCC’s STIR/SHAKEN protocols

T-Mobile has completed its implementation of the Federal Communications Commission’s STIR/SHAKEN protocols. And along with its completion, the Un-Carrier has filed for a certification of completion. Once it obtains the certification, T-Mobile promises that all calls coming from its network are 100% compliant with the FCC’s Robocall Mitigation Database.  Apart from the STIR/SHAKEN protocols’ Number Verification, T-Mobile also provides free Caller ID under its Scam Shield protection. These features both give customers an assurance that the calls … [read full article]

Leaked document reveals possible Sprint LTE network shut down date

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Ever since T-Mobile acquired Sprint last year, the company has been vocal about its plans to shut down Sprint’s CDMA signal on January 1, 2022. But many seem to have forgotten about Sprint’s LTE network.  As revealed by a newly leaked document, it’s possible that T-Mobile could be shutting down Sprint’s LTE network on June 30, 2022.  Although T-Mobile has not yet confirmed this target date, many are already talking about what could potentially happen once the … [read full article]

T-Mobile offering customers exclusive reserved tickets to concerts

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The COVID-19 health crisis has changed so many things in our lives. One of the most heavily affected by the lockdowns are live performances and concerts. And now that life is slowly getting back to normal, the music scene is doing the same. And T-Mobile is making this happen for its customers.  Starting June 29th, Tuesday, the Un-Carrier will be giving its customers exclusive reserved tickets to hundreds of Live Nation amphitheater and Las Vegas residency shows … [read full article]