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T-Mobile launches Team of Experts for better customer service

T-Mobile’s next Un-carrier move is all about customer service. T-Mobile Team of Experts is a group of 30 to 40 customer care employees that serves a city. These customer service reps sit together and are trained on a wide range of topics so that you don’t have to get bounced around from one person to another. These reps can also work with specialists in T-Mobile’s retail stores and engineering for more specialized issues. When you need … [read full article]

T-Mobile offering 30-day free trial of its network

T-Mobile wants to make it easy for non-customers to see what its network is all about. T-Mobile is offering a 30-day free trial that lets you try out its network for 30 days or 30GB, whichever comes first. If you sign up, T-Mo will send you a mobile hotspot with free 2-day shipping, and you just connect your current phone to the hotspot and give the T-Mobile network a spin. At this time, T-Mobile’s 30-day free … [read full article]

Samsung Galaxy Note 9 official, T-Mobile will offer half-off deal

After months of leaks and rumors, the Samsung Galaxy Note 9 is now official. While the Galaxy Note 9 may look similar to last year’s Galaxy Note 8, it’s gotten several notable updates over its predecessor. Those include the S Pen, which is one of the things that makes a Note a Note. The S Pen on the Galaxy Note 9 supports Bluetooth Low Energy to let you use it as a remote control for … [read full article]

T-Mobile deploys another round of mid-band LTE capacity upgrades

Another round of mid-band LTE upgrades has been completed. T-Mobile CTO Neville Ray today confirmed that T-Mo has upgraded more cell sites with additional mid-band LTE capacity over the past two weeks. As with previous mid-band LTE upgrades, this latest batch includes both PCS and AWS spectrum. 100s of sites were upgraded with more midband capacity in just the last two weeks and #WeWontStop! This is why we’ve had the fastest LTE network for … [read full article]

T-Mobile Essentials is a new rate plan that’s launching August 10th

It’s not often that T-Mobile introduces a whole new rate plan, but today that’s exactly what the carrier has done. T-Mobile Essentials is a new plan that aims to offer just the basics of a smartphone plan. It’s got unlimited talk, text, and smartphone data, as well as some benefits like unlimited 3G mobile hotspot and T-Mobile Tuesdays. Customers also get unlimited talk, text, and 2G data in Mexico and Canada as well unlimited texting … [read full article]

T-Mobile says next Un-carrier move coming August 15th

Ready for the next Un-carrier move? Hopefully you are, because it’s coming soon. T-Mobile CEO John Legere confirmed on today’s Q2 2018 earnings call that T-Mo’s next Un-carrier move will be revealed on August 15th. “Isn’t it about time we shake things up in this industry again? Let me just say that our next industry-shaking Un-carrier move is just two weeks away,” Legere said. “I’ll leave it at that and let the speculation begin. I can’t … [read full article]

T-Mobile 600MHz LTE now available in nearly 1,000 cities and towns

After releasing several more 600MHz LTE smartphones in recent weeks, T-Mobile today gave an update on its 600MHz LTE coverage. T-Mobile CTO Neville Ray has confirmed that T-Mo’s 600MHz LTE is now live in 992 markets across 33 states. You can see the full list of 600MHz LTE cities and towns right here. This number is up from the “more than 900 cities and towns” and 32 states that T-Mo said its … [read full article]

T-Mobile low-band LTE added to more cell sites

Days after T-Mobile announced that it had upgraded more cell sites with additional mid-band LTE capacity, it’s confirmed some more low-band LTE expansions, too. T-Mobile CTO Neville Ray says that T-Mo added low-band LTE to dozens more cell sites in the past two weeks. This brings “more and better coverage,” Ray explains. These upgrades typically include both 600MHz and 700MHz spectrum. Our network team added lowband LTE to dozens of sites in just two weeks, … [read full article]

T-Mobile upgrades more cell sites with additional mid-band LTE capacity

One week after T-Mobile announced a low-band LTE expansion, it’s confirmed a round of mid-band LTE upgrades, too. T-Mobile CTO Neville Ray says that T-Mo has upgraded hundreds of cell sites with mid-band LTE capacity in the last two weeks. These upgrades include both PCS and AWS spectrum. 100s of sites were upgraded with more midband capacity in just the last two weeks and #WeWontStop! This is why we’ve had the fastest LTE network … [read full article]

T-Mobile launching international high-speed data pass on August 1st

Last week we learned that T-Mobile will be raising the price of Simple Global roaming calling as well as adding more countries where Simple Global works. Now some more Simple Global news has come out. Starting August 1st, T-Mobile will offer a new international high-speed data pass. For $5 per day, customers can get 512MB of data up to 4G LTE speeds and unlimited calls in all Simple Global countries. Your pass will last for … [read full article]