Tag Archives: T-Mobile Home Internet

Modem update bricks more than 30k T-Mobile Home Internet devices

Some T-Mobile Home Internet users are currently facing a problem with their gateway devices. As revealed by The T-Mo Report, a new firmware update has caused around 24% of units “to lose all communication with the network.” This issue is currently affecting T-Mobile Home Internet users with the Sagemcom Fast 5688W gateway device.   The report shared confirmation of the issue caused by the MR3 device update … [read full article]

NAD advises T-Mobile to stop using “fast” and “reliable” claims

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The Better Business Bureau (BBB) National Programs’s National Advertising Division has advised T-Mobile to make changes in its claims after receiving a complaint lodged by Comcast. The agency told the Un-carrier to stop using the words “fast” and “reliable” in its T-Mobile Home Internet service claims. Meanwhile, they gave an approval to T-Mo’s usage of the “your price is locked in” claim since T-Mobile did not make any changes to its Home Internet monthly charge. The NAD, …

T-Mobile wants you to “Make Xfinity your Ex”

T-Mobile has a new Home Internet campaign that targets current Xfinity customers. In a bold move, the Un-carrier plans to drive around Comcast’s HQ in Philadelphia for 25 hours straight. The new campaign, called “Make Xfinity your Ex” targets unsatisfied customers to their network by offering them up to $750 to break from their existing contract. These customers will also get T-Mobile 5G Home and Business Internet for $25/month with a qualifying voice line for a limited … [read full article]

Report: T-Mobile looking for joint-venture partner for its fiber optic network

It looks like T-Mobile is planning to create its own fiber-optic network.  As reported by Bloomberg, the Un-carrier is currently working with Citigroup Inc. to look for partners for its fiber network construction. With this network, they aim to boost the home broadband market. But unfortunately, an insider reveals that this network will require billions of investment and could even have a joint-venture worth $4 … [read full article]

T-Mobile expands Home Internet network northeast

T-Mobile is painting the northeast Magenta.  In an announcement made today, T-Mobile revealed that they have expanded their 5G Home Internet service to Connecticut, Maryland, Massachusetts, New Jersey, New York, and Pennsylvania. This expansion gives over three million households access to home broadband. The latest expansion brings T-Mobile Home Internet to over 9 million households throughout these states.  Prior to today’s expansion, T-Mobile revealed that over 320,000 households in Connecticut do not have access to home broadband. … [read full article]

NAD recommends T-Mobile to stop using “Save Up to 50%” claim

The BBB National Programs’ National Advertising Division (NAD) has released a recommendation today for T-Mobile’s Advertising department. According to its release, they recommend the Un-carrier to discontinue its claims that customers can “save up to 50% vs. National FCC Broadband Rate Benchmark.” This is in reference to T-Mobile Home Internet ads.  For quite some time now, T-Mobile has been claiming that customers can save up to 50% when they purchase T-Mobile’s service compared to its competitors.  The … [read full article]

T-Mobile coming up with Home Internet Lite subscription

Back in June, T-Mobile announced that its Home Internet service already covers over 40 million households throughout the country. Despite this, the Un-carrier still plans to take the next step and offer this service to every place where their wireless signal is available.  T-Mobile is apparently working on a new Lite tier for its Home Internet, which will make the service more accessible to households. T-Mobile’s Home Internet … [read full article]