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T-Mobile, Ka’ ena Corporation Talk to FCC About Mint/Ultra Acquisition

Last week, representatives from T-Mobile and Ka’ ena Corporation had an online meeting with officials from the Federal Communications Commission (FCC). The group talked to the government agency to convince them why T-Mo should be allowed to acquire Mint Mobile and Ultra Mobile.  This comes after T-Mobile presented to the FCC why the acquisition will not be harming consumers or competitors. The Un-carrier even argued that the move is a much easier case compared to Verizon’s TracFone … [read full article]

Report: T-Mobile Giving Away Tumblers for Pride Month

T-Mobile is getting ready to release a new freebie for its T-Mobile Tuesdays rewards program. This new freebie coincides with the theme of June: Pride Month.  The Mobile Report shared details of a new tumbler that T-Mobile will be giving away this month. According to the report, the tumbler is small and has a plastic removable lid. The tumbler comes in a white color with T-Mobile’s T logo … [read full article]

Report: T-Mobile Shuts Down Support Centers, Thousands Lose Jobs (Updated With T-Mo’s Clarification)

Update (June 6, 2023): A T-Mobile representative reached out to us to clarify some of the inaccuracies from the report. The representative shared that they did not close their support centers and lay off their employees. Instead, they decided to bring these employees together into “five designated Customer Experience Center locations across the country.” The representative also shared that they offered a relocation package to their employees and hoped “as many of our employees as possible stay … [read full article]

Report: T-Mobile Will Soon Charge a Fee for In-Person Bill Payments

T-Mobile will soon be implementing a change that will surely be frowned upon by its customers. And even as we speak, there are already plenty of users who are unhappy with the Un-carrier’s plan to start charging them for making in-person bill payments at a store. The Mobile Report recently shared a document that details T-Mo’s plans to charge a $5 fee (plus tax) for … [read full article]

T-Mobile CEO Sees AI as Way to Help Reduce Churn Rate

In Q1 2023, T-Mobile reported a decline in its churn percentage. Compared to last year’s .93%, the quarter had .89% churn rate, which is something that CEO Mike Sievert is pleased with. After all, T-Mo is the only wireless carrier to have reduced churn rate. Its other rivals reported an increase in churn rate.  This, however, does not mean that T-Mobile will be complacent with its churn rate at this point. As noted by Sievert: “But still, … [read full article]

Developer Creates App for T-Mobile Home Internet Gateway Devices

T-Mobile’s Home Internet service has been around since April 2021. Ever since T-Mobile launched the service, it has been widely appreciated by customers who have had trouble getting reliable internet service from ISPs. Despite its success, however, many are unhappy with the firmware used on such gateways.  Unfortunately, these gateway devices don’t give much information about their internet connections. They only provide a look into basic signal strength. T-Mobile’s Home Internet gateway devices cannot be customized.  The … [read full article]

Sprint’s Final Days Has Been Revealed

This is it! It’s the end of an era, at least for the brand, Sprint. Back when T-Mobile announced its plan to acquire Sprint, we’ve religiously covered the entire series of events. And it feels like an eternity ago, with the pandemic and all. But today, a report acquired internal documents revealing the final date for Sprint’s demise. As reported by The Mobile Report, there are three important dates to … [read full article]

Report: T-Mobile has a free line offer for pre-selected grandfathered accounts

T-Mobile customers on existing grandfathered plans are getting some good news.  As shared by The Mobile Report, select customers on such plans may soon be eligible for a 100% free line. This offer is exclusively for currently grandfathered plans like the following: Essentials Simple Choice Magenta ONE  Unfortunately, the offer comes with a caveat. In order to get the free line, you will need to … [read full article]

Metro by T-Mobile offering a free Google Pixel 6a to switchers

The Pixel 7a was recently launched by Google. While this means a new device to look forward to, it also means that the older Pixel models will become cheaper starting today. And this is exactly what happened with the Pixel 6a.  Metro by T-Mobile is currently offering a free Pixel 6a to new customers who bring in their existing numbers. If you need a new number with your device, you will need to pay $50 instead.  If … [read full article]

T-Mobile, Mobi ink MVNO partnership

Mobi, a Hawaiian wireless carrier, just inked an MVNO agreement with T-Mobile. Through this partnership, Mobi customers will have access to T-Mobile’s network throughout Hawaii and in the mainland.  In its announcement at the CCA Mobile Carriers show in Pittsburgh, Mobi CEO Justen Burdette revealed that the partnership continues on with T-Mobile as it originally partnered with Sprint for its roaming services. The carrier also partnered with Verizon in the past for roaming. With the new agreement … [read full article]