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Report: T-Mobile making “Cross Channel Returns” option available soon

Things appear to be changing for T-Mobile thanks to a recently leaked document. According to the slides, T-Mo could soon offer “Cross Channel Returns.” As explained in The T-Mo Report, this will allow customers to make in-store trade-ins, returns, and store pickup for orders that were placed online and ordinary channels. According to the report, the leaked slides corroborate a recent post on the T-Mobile subreddit. The post suggested that “Cross Channel Returns” will be … [read full article]

T-Mobile presenting Keynote at MWC 2021

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T-Mobile’s President of Technology, Neville Ray, will be presenting at the upcoming MWC 2021. He will be talking about T-Mobile’s 5G network progress, the competitive landscape, and opportunities ahead into the 5G era. If you are interested in joining the event, you can tune into the webcast tomorrow, October 26th at 10:57 am PT.  During the virtual event, there will be a live webcast of Ray’s talk. It will be available on this page.    Source: … [read full article]

Report: Is this the new T-Mobile Home Internet Gateway?

As more and more homes start getting internet, T-Mobile has done its part to make this transition possible. One way they are doing so is by introducing the T-Mobile Home Internet Gateway. And today, we’re looking at what could be the new device.  The T-Mo Report originally shared the photo of the possible device after it was sent to a few stores. And as they reported, it’s possible that the display units could arrive early. There … [read full article]

T-Mobile postpones CDMA shutdown date for another three months

T-Mobile has just announced that it will be delaying its CDMA shutdown by a few months.  Originally, T-Mobile planned to shutdown the network by January 1, 2022; which will give partners “plenty of time and resources to take care of their customers as well.” But based on the Un-carrier’s recent announcement, they decided to postpone the shutdown by another three months.  T-Mobile says that its partners “haven’t followed through on their responsibility to help their customers through … [read full article]

Some T-Mobile & Sprint customers unable to call 911

T-Mobile and Sprint customers in select parts of the country were unable to call 911 for a short duration of time. The issue was made known by the city of Rockford and the Winnebago County Sheriff’s Office.  According to the report, city officials alerted T-Mobile and Sprint customers about the issue via a tweet. The emergency hotline was inaccessible to both networks earlier this afternoon.  After the tweet was posted, officials from the two networks worked … [read full article]

T-Mobile starts migrating Sprint customers

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T-Mobile has started to automatically migrate Sprint accounts into its billing system. This appears to be another move that T-Mo is doing to finalize the transfer of Sprint customers into its system.  The report comes from The T-Mo Report, who shared some documents about the “Magenta Complete” program. This is the name that T-Mobile has given for this entire procedure. They also shared that the program is “designed for the customers who don’t visit Retail locations … [read full article]

T-Mobile will pay up to $1,000 of your smartphone when you switch

T-Mobile is running a new switcher offer and it looks like it may just be its best one yet.  Earlier today, T-Mobile announced that they are helping customers make the switch to their 5G network. Beginning tomorrow, October 22nd, T-Mobile will help pay off up to $1,000 of your smartphone. This action will allow customers to switch from AT&T and Verizon, as long as they have an eligible device.  If you are a customer or small business, … [read full article]

T-Mobile stores report dashboard issues

There may be some issues going on with T-Mobile’s internal system.  This was earlier reported by The T-Mo Report, who shared an internal document along with first-hand information from employees that some retail locations are having an internal system issue. Apparently, the “Upgrade Dashboard” being used by employees at T-Mobile stores is encountering an outage.  As shared, the issue is affecting usual phone upgrades, JUMP/JOD, and “Ship-To” functions. Meanwhile, the direct online orders made by customers … [read full article]

T-Mobile partners with Reese’s for Halloween this year

With Halloween coming up, everyone is already getting ready with their plans to go trick or treating. Especially now that most events are up and running once again, people want to have fun too. And T-Mobile is taking notice of this.  Today, the Un-carrier announced that it had partnered with Reese’s for this Halloween season. The partnership brings about Apartment 5G, a series of locations that have been transformed into a designated trick or treating destination. In … [read full article]

T-Mobile has a new live speed-test billboard in VA

When it comes to advertising tactics, T-Mobile has just launched something innovative. As reported by Android Police, the Un-Carrier has unveiled a “live” speed test billboard in Norfolk, VA.  According to the report, the billboard displays the 5G network speeds of the three major carriers in the country. The billboard also shares that T-Mobile’s 5G network is reaching up to 600Mbps while Verizon’s is a lot slower than this number. AT&T is not even offering 5G … [read full article]