Tag Archives: T-Mobile

T-Mobile finishes first in J.D. Power U.S. Wireless Purchase Experience study, Metro tops prepaid category

After coming in first in J.D. Power’s recent U.S. wireless customer care study, T-Mobile has now come out on top in another J.D. Power report. T-Mobile has finished first in the postpaid portion of J.D. Power’s new U.S. Wireless Purchase Experience study. T-Mo earned 854 points out of 1000 possible, with AT&T coming in second with 846 points. Verizon finished third with 837 points and Sprint rounded out the four major U.S. carriers with 815 points. … [read full article]

T-Mobile Galaxy S9 and S9+ now receiving Android Pie update

Yesterday was a bit of a rollercoster for Galaxy S9 and S9+ owners on T-Mobile, as it looked like the Android Pie had been released, but then T-Mo said that the update was on hold. Now it looks like the rollout has actually begun. Several users on Reddit and T-Mobile’s support forums are now getting Android Pie on their T-Mo Galaxy S9 and S9+ models. The updates appear to be the … [read full article]

T-Mobile announces National Break Up with Your Carrier Day, launching new deal and expanding #GetOutoftheRed

February 14 is well-known as Valentine’s Day, but now T-Mobile is making February 13 a holiday, too. T-Mobile is teaming up with National Day Calendar to make February 13 into National Break Up with Your Carrier Day. As part of the holiday, T-Mobile is rolling out a new deal that offers two lines of T-Mobile Essentials and two phones for $100 per month. With this deal, customers who switch to T-Mobile can get two lines … [read full article]

T-Mobile Galaxy Note 8 now receiving software update

Samsung Galaxy Note 8 owners, you’ve got a new update coming your way. T-Mobile is now updating its Galaxy Note 8 to version N950USQS5CRL1. Coming in at 181.52MB, the update brings with it the January 1, 2019 Android security patches. T-Mo hasn’t yet updated its Galaxy Note 8 support page with info on this particular update, so it’s unclear what other changes, if any, might be included. The update is now rolling out over the … [read full article]

T-Mobile talks 5G plan pricing, home broadband pilot, and TV and video services during earnings call

After announcing its full Q4 2018 results earlier today, T-Mobile executives held a conference call to further discuss its results and take questions from analysts. They revealed some new info regarding T-Mo’s upcoming TV service, its home broadband plans, and more in the process. First up, T-Mobile CTO Neville Ray touched a bit on upcoming 5G handsets, saying that mmWave devices are expected in the first half of the year while devices that also … [read full article]

Moto G7 Power official with 5000mAh battery, coming to T-Mobile and Metro by T-Mobile

Motorola today introduced its Moto G7 series of Android phones, and it confirmed that one of them will be making its way to T-Mobile. The Moto G7 Power will launch at T-Mobile and Metro by T-Mobile. Exact launch details and pricing for T-Mo and Metro aren’t yet available, but Motorola said today that the Moto G7 Power will begin rolling out in the U.S. this spring with a starting MSRP of $249. When it comes … [read full article]

New report offers more info on T-Mobile, AT&T, and Sprint customer location data being sold to bounty hunters

Remember that story that came out last month about T-Mobile, AT&T, and Sprint customer location data being bought by bounty hunters? Turns out that the issue may have been bigger than originally thought. A new report has shed more light on the situation involving the location data of major U.S. carriers being sold and trickling down to bounty hunters, including some people who accessed this data thousands of times. Motherboard explains that around 250 bounty … [read full article]

T-Mobile comes out on top in J.D. Power’s latest wireless customer care study

T-Mobile finished first in J.D. Power’s U.S. Wireless Customer Care Performance studies in 2018, and it looks like 2019 is starting out the same way. J.D. Power today announced the results of its 2019 U.S. Wireless Customer Care Performance – Volume 1 study, and T-Mobile has beaten out the competition. T-Mo finished with 833 points out of 1,000, well ahead of Verizon and its 812 points. AT&T came in third place with 799 points, and … [read full article]

T-Mobile teases Super Bowl LIII announcement

T-Mobile has been running ads in the Super Bowl for the past several years, and 2019 is no different. T-Mo has confirmed that it’s running an ad during Super Bowl LIII, and it says that it’s got something to announce during the big game. Unsurprisingly, T-Mobile hasn’t given any clues about what it’s going to announce, but it did confirm that its announcement has nothing to do with 5G, its upcoming TV streaming service, or … [read full article]

T-Mobile and Sprint vow to add jobs with five new Customer Experience Centers if merger is approved

T-Mobile and Sprint continue to work to get their merger approved. Today T-Mo and Sprint have promised to build five new Customer Experience Centers in the U.S. if their merger is approved. These Customer Experience Centers will be home to T-Mobile’s Team of Experts service, which launched last year as a new initiative to help T-Mo customers get faster and more personal customer service. T-Mobile and Sprint say that each of the five new … [read full article]