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T-Mobile leapfrogs Sprint, closes gap on Verizon/AT&T in J.D. Power customer satisfaction survey

2013 was a great year for T-Mobile. Its Uncarrier party shook the wireless industry, and it soon became one of the most talked about companies. It gained more customers than any carrier (bar Verizon) and its CEO is hot property, with publications everywhere trying to get an interview with the unconventional figure that is John Legere. It also kicked off its LTE network and is in the process of expanding it to reach more people. But all … [read full article]

Reminder: LG G Flex and Optimus F3Q on sale now

LG’s latest phones are here. One is a gigantic, curved, bendable phablet while the other is a more mid-range, physical QWERTY-equipped horizontal slider. Both – I’m sure – will attract small portions of the market. Although, it’s hard to see why anyone would stump up for the G Flex. LG’s gigantic banana is $0 down, with 24 monthly payments of $28 on EIP, … [read full article]

Uncarrier 5 should be unlocked phones free of carrier bloatware [opinion]

Ever since the Uncarrier movement, the company’s made it clear that it’s trying to get rid of customer “pain points”. In other words, areas of the U.S. smartphone market that are restrictive and end up creating a poor customer experience, or frustrating people. For CEO, Legere, it’s always been about changing a broken industry. The old model of subsidizing smartphone cost is … [read full article]

SoftBank CEO meeting with FCC today, T-Mobile merger discussion on the agenda

Until SoftBank/Sprint makes an official bid for Deutsche Telekom’s controlling stake in T-Mobile US or makes an official statement that it’s not interested, rumors will continue regarding the possible merger. Today, WSJ reports that Masayoshi Son, CEO of SoftBank and Dan Hesse, CEO of Sprint will be meeting with the FCC. Although there are many things to be discussed during the … [read full article]

Moto X users on T-Mobile being invited to test new software

Recent information from T-Mobile Moto X users suggests that Android 4.4.2 could be on its way to your Motorola’s soon. Yesterday, Android Central reported that Tmo user’s who’d signed up to take part in Motorola’s feedback network were receiving invitations to try a new version of software. The email doesn’t give any information on what version of software is going to be … [read full article]

More low-band spectrum needed despite Verizon deal

Apart from being focussed on bringing the best deals available to the US postpaid market, T-Mobile’s other “North Star” at the moment is coverage, and it has to be. Once it has the coverage and the plans to compete with the bigger carriers, it’ll be a serious threat and will have a much larger influence on the market. Part of its strategy to increase quality of … [read full article]