Last month, we got a look at the front of what might be the LG G6. Now a new leak has surfaced that claims to show us the rear of the device. This new photo allegedly shows the glossy back of the LG G6, complete with a dual rear camera setup, a flash in-between the two cameras, and a fingerprint reader below those cameras. We can also see “G6” tattooed near the bottom of the … [read full article]
One day after T-Mobile finished No.1 in Nielsen’s Customer Service Satisfaction report, another group has recognized T-Mo for its customer service performance. J.D. Power today released its 2017 U.S. Wireless Customer Care Full-Service Performance study, which examines the customer service of postpaid wireless carriers. That includes customer service performed over the phone, in walk-in retail stores, and online. In its latest report, J.D. Power ranked AT&T the highest among postpaid U.S. carriers for customer care, … [read full article]
When T-Mobile took pre-orders for the Galaxy S7 and Galaxy S7 edge, it gave buyers one year of Netflix for free with their new smartphone. Now that offer is back. T-Mobile is now offering a free year of Netflix with the purchase of a Samsung Galaxy S7 or Galaxy S7 edge. The deal will run through February 7. To get your free year of Netflix, you’ll need to purchase or lease a Galaxy S7 or S7 … [read full article]
Just like it did last year, T-Mobile has cooked up a special ad for the Super Bowl. The good news is that we don’t have to wait until February 5 to see it. T-Mobile today posted its Super Bowl LI commercial, titled “#UnlimitedMoves”. Like last year’s two ads, T-Mo got celebrities to appear in its new commercial, namely Justin Bieber, New England Patriots tight end Rob Gronkowski, and former NFL player Terrell Owens. … [read full article]
T-Mobile’s attack on taxes continues today. Today’s the day that T-Mobile kicks off its offer to cover the sales tax on all of its new smartphones. The deal, which is open to new and existing customers, will give you 11.2 percent (11.55 percent in Puerto Rico) of your phone’s price on a prepaid MasterCard card. To take advantage of this offer, you’ll need to buy a new smartphone on an Equipment Installment Plan (EIP) and pair it … [read full article]
Samsung Galaxy Note 5 and Galaxy S6 edge+ owners, the time to update has come again. T-Mobile has announced that its Galaxy Note 5 and Galaxy S6 edge+ are now receiving software updates. Both include “Android Security updates,” and both weigh in at around 60.44MB. TmoNews reader Gerald received this security update on his Galaxy Note 5, so if you’ve got a Note 5 or S6 edge+, keep an eye out for your update. You … [read full article]
Good news, Galaxy S7 and Galaxy S7 edge owners: Your Android 7.0 Nougat update just got one step closer to release. T-Mobile recently updated the statuses of the Android 7.0 updates for Samsung’s Galaxy S7 and S7 edge. Both updates are now in the “T-Mobile Testing” phase of development, which means that T-Mo is testing the software before releasing it to its customers. The “T-Mobile Testing” phase comes after “Manufacturer Development” and before “Completed” … [read full article]
T-Mobile’s customer service has been named the best in the wireless industry. Nielsen Mobile Insights gave T-Mobile the top spot in Customer Service Satisfaction at the end of 2016, with Verizon, AT&T, and then Sprint following. T-Mobile beat out its competition in the Likelihood to Recommend, Net Promoter Score, and Overall Customer Satisfaction categories, too. T-Mobile has been named No. 1 in customer satisfaction by Nielsen Mobile Insights before, and John Legere and Co. are … [read full article]
UPDATE: T-Mobile responded to me and said “T-Mobile was the first U.S. operator to launch RCS with our Advanced Messaging in July 2015. We don’t currently support Google’s RCS offering.” 9to5Google found that the supposed sources of this report turned out to be one person. ORIGINAL: Some T-Mobile customers are getting a new messaging feature to play with today. RCS, which stands for Rich Communication Services, appears to have gone live in Google Messenger for … [read full article]
After making the monthly bill more straightforward, T-Mobile is now aiming to do the same with phone pricing. Starting February 1, T-Mobile will cover the cost of sales tax on any new smartphone you buy. Specifically, T-Mo will give you 11.2 percent (11.55 percent in Puerto Rico) of your phone’s price on a prepaid MasterCard card. This offer includes ever smartphone that T-Mobile sells. T-Mobile’s new deal will be available to both new and existing … [read full article]
A new situation appears to have surfaced involving a T-Mobile customer that’s frustrated about not getting bill credits that he’s entitled to and a customer service rep that dealt with him. T-Mobile customer Luke says that a T-Mo rep changed the nickname on his bill to “IDIOT IDIOT.” Luke, who goes by the Reddit user name “ldskywalker,” explains that he took advantage of T-Mobile’s free iPhone 7 offer and waited to get his bill credits, … [read full article]
ZTE ZMAX Pro owners, a new software update is coming your way. T-Mobile has announced a new update that bumps the ZTE ZMAX Pro to version TMO_Z981V1.0.0B09. The update, which began rolling out on January 27, includes bug fixes and the December Google security updates. This ZMAX Pro update is around 380MB in size, and you’ll need approximately 500MB of free storage on your phone to download and install it. Once you’ve got that storage available, you … [read full article]
