Archive | 2020

T-Mobile and Metro by T-Mobile rank highest in J.D. Power’s U.S. wireless customer care report

T-Mobile and Metro by T-Mobile have scored top marks in J.D. Power’s latest report on U.S. wireless customer care. In its latest report, J.D. Power says that T-Mobile earned 848 points out of 1,000 for its customer care, beating out its previous score and rating 43 points higher than the industry average. This is the 19th time that T-Mo has come … [read full article]

National Advertising Division takes issue with claims in T-Mobile’s TVision ad

T-Mobile has been called out for some of the claims it made in an advertisement for its TVision home television service. The National Advertising Division, part of the Better Business Bureau, has recommended that T-Mobile discontinue some of the claims it made in a previous TVision ad. The claims were challenged by Charter Communications. The NAD says that in the TVision ad, T-Mobile described the … [read full article]

T-Mobile and Sprint now verify calls across their networks to fight scammers

As T-Mobile and Sprint await a judge’s decision on their merger, the two carriers are teaming up in a different way. T-Mo and Sprint announced today that they’re partnering on STIR and SHAKEN call verification across networks. This means that calls made from Sprint to T-Mobile and vice versa will be verified, allowing consumers to answer an incoming call and know that the number … [read full article]

T-Mobile and Verizon attack each other’s 5G networks over Super Bowl weekend

We’ve seen Verizon and T-Mobile argue back and forth quite a bit over the years, and that bickering continued over Super Bowl weekend. Yesterday Verizon released an ad pitting its 4G LTE network against T-Mobile’s 5G in New York City. The one test shown on camera has Verizon LTE putting up a download speed of around 43Mbps while T-Mobile 5G hovers around 15-20Mbps. T-Mobile … [read full article]

T-Mobile reveals Super Bowl LIV commercial, will give away 5G phones during the big game

T-Mobile today confirmed that it’s got a commercial in this year’s Super Bowl, but that’s not the only news that it’s got to share regarding the big game. The minute-long ad is named “Mama Tests 5G” and it features actor Anthony Anderson and his real mother Doris as she takes T-Mobile’s 5G network for a spin. She’s shown using her Galaxy … [read full article]

FCC investigation finds that carriers violated the law with sale of customer location data

The FCC announced today that some U.S. carriers violated federal law, and one of them may be T-Mobile. FCC Chairman Ajit Pai has confirmed that “one or more wireless carriers” broke the law by selling customers’ real-time location data. Pai said in a letter to the Committee on Energy and Commerce that the FCC’s Enforcement Bureau conducted an “extensive investigation” into the … [read full article]

T-Mobile to give away magenta drink tumblers for upcoming T-Mo Tuesday

T-Mobile has created another piece of T-Mo Tuesdays swag for Valentine’s Day. T-Mobile will soon offer magenta drink tumblers to customers as part of T-Mobile Tuesdays. The source who provided this photo says that the tumblers are made of aluminum. There’s no word on exactly when T-Mobile will give these tumblers to customers, but it may happen on February 11th. T-Mo has [read full article]