Latest News

AT&T files complaint with NAD over T-Mobile holiday video

Remember that claymation holiday video that T-Mobile launched last year called AT&T and Verizon “abominable carriers” and “major misers”? It turns out that AT&T didn’t care for the video, and so filed a complaint with the National Advertising Division. AT&T says that T-Mobile’s holiday video includes “unsubstantiated, false, and misleading claims, and disparages and denigrates AT&T.” T-Mobile denied that the video made any claims about current business practices and argued that this isn’t the type of … [read full article]

T-Mobile and MetroPCS come out on top in J.D. Power’s wireless purchase experience report

One month after T-Mobile and MetroPCS topped J.D. Power’s wireless customer care rankings, T-Mo and Metro have won another award the research firm. T-Mobile and MetroPCS have come out on top in J.D. Power’s new U.S. Wireless Purchase Experience study. This report looks at the new device purchase experience, including in-store, telephone, and online methods. According to J.D. Power, T-Mobile has the best wireless purchase experience of any postpaid carrier in the U.S. T-Mo finished … [read full article]

T-Mobile adopts Tupl’s AI technology to make its customer care better

T-Mobile is adding some new technology to its customer care arsenal. Tupl announced today that T-Mobile is using its Automated Customer Care Resolution (ACCR) tool. The technology uses artificial intelligence (AI) to give T-Mobile customer care reps with detailed cause reports and technical resolutions so that the the reps more quickly help customers. Tupl claims that its ACCR tool is 100 times faster and up to 4 times more accurate than other resolution methodologies. Here’s what … [read full article]

ZTE Axon 7 gets Android Oreo beta update with ‘near-stock’ UI

The ZTE Axon 7 isn’t officially sold by T-Mobile, but the device has gotten some nice T-Mo features like VoLTE and Wi-Fi Calling. Now ZTE’s got some exciting news for anyone using the Axon 7 on T-Mobile. ZTE is kicking off an Android Oreo beta for the Axon 7. To register for the beta, you’ll need to visit ZTE’s Z-Community forums. The Oreo update for the Axon 7 will be “near-stock,” says ZTE, … [read full article]

T-Mobile launching LG Buy One, Get One deal as MetroPCS rolls out offers of its own

This new week is bringing with it some new deals for T-Mobile and MetroPCS customers. Starting this Friday, February 16, T-Mobile customers can buy an LG G6, LG V30, or LG V30+ and get a second one for free. Both phones must be purchased on EIP, and cost of the second device will be covered by monthly bill credits. This LG BOGO deal is available to new and existing T-Mobile customers, including business customers. No new … [read full article]

Samsung offering $200 off T-Mobile Galaxy Note 8, free Bluetooth headphones with purchase

T-Mobile is currently running a deal that’ll get you a free Galaxy S8 when you buy a Galaxy Note 8, trade in a device, and port in a new line, but if you only need one new smartphone, Samsung’s got a deal on the Note 8 that you should check out. Samsung is now offering $200 off the T-Mobile Galaxy Note 8, leaving it at a price of $750 or $31.25 per month for 24 … [read full article]

T-Mobile Tuesdays will offer $4 ticket to the movie ‘Red Sparrow’ later this month

T-Mobile has said that it’s going to give customers cheap tickets to several Twentieth Century Fox films through T-Mobile Tuesdays, and now we know when the next discounted ticket is coming. T-Mobile customers will be able to get a ticket to see Red Sparrow for $4 on February 27. You’ll just need to claim the ticket on that date, redeem it through Atom Tickets, and then see the movie Red Sparrow beginning March 2. Here’s a … [read full article]

T-Mobile to get 60 percent of all postpaid phone adds in 2018, say analysts

T-Mobile had itself a pretty good 2017, adding 5.7 million customers to its base. Now some analysts are predicting that 2018 will be another strong year for T-Mo. Analysts at Deutsche Bank Markets Research said this week that they expect T-Mobile to take 60 percent of the postpaid phone adds in the entire industry. “After taking nearly two thirds of postpaid phone net add share in 2017 (even with Cable’s entry into Wireless), we think TMUS … [read full article]

T-Mobile Galaxy S6, S6 edge, S6 edge+, and Note 5 may get Android Oreo updates

UPDATE: T-Mobile tells me that “Samsung has no plans to update these models to Oreo.”   T-Mobile has named several devices that it plans to update to Android 8.0 Oreo, including the Galaxy S8 and Galaxy Note 8. Now it looks like there may be a handful of additional devices getting updated to Oreo. T-Mobile support pages for the Samsung Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+, and Galaxy Note 5[read full article]

T-Mobile Valentine’s Day deals include a free line of service when you add a line

T-Mobile is known for offering Valentine’s Day deals every year, and this year is no different. Starting tomorrow, February 10, customers who add a line can get a second line of free service. The line will be covered by a monthly bill credit that’s applied to the lowest cost line added while the offer is available. If you cancel any of the paid lines, the credits will stop. In order to get this deal, you’ll need … [read full article]

T-Mobile bought Layer3 TV for $325 million

Last month, T-Mobile closed its acquisition of Layer3 TV, which had been announced back in December. We got the details on how Layer3’s team would join T-Mobile and a tease for T-Mo’s upcoming TV service, but one part of the deal has eluded us: how much T-Mobile paid for Layer3. Now that info has been revealed. T-Mobile paid around $325 million for Layer3 TV. That’s according to an SEC document that T-Mobile filed today … [read full article]

T-Mobile spills Q4 and FY 2017 results, including 5.7 million total customers added for the year

After giving us a preview of its Q4 2017 results last month, T-Mobile this morning spilled all of the details of its most recent quarter. As a reminder, T-Mobile added 1.9 million new customers in Q4 2017, which makes that the 19th straight quarter that T-Mo added more than 1 million new subscribers. T-Mobile added 5.7 million new customers during all of 2017. Meanwhile, postpaid branded churn fell 10 basis points year-over-year to finish at … [read full article]