Tag Archives: un-carrier

T-Mobile launches Team of Experts for better customer service

T-Mobile’s next Un-carrier move is all about customer service. T-Mobile Team of Experts is a group of 30 to 40 customer care employees that serves a city. These customer service reps sit together and are trained on a wide range of topics so that you don’t have to get bounced around from one person to another. These reps can also work with specialists in T-Mobile’s retail stores and engineering for more specialized issues. When you need … [read full article]

T-Mobile releases video teaser for August 15th Un-carrier announcement

With one week to go before T-Mobile’s next Un-carrier move, CEO John Legere has dropped a teaser for the big announcement. The brief video shows Legere sealing a wooden crate that’s labeled “Decommissioned” and then wheeling it into a room that holds “Relics of the wireless industry”. There are references to things T-Mobile has targeted with past Un-carrier moves, like contracts, data limits, and taxes and fees. Unlike some of the other guys, we like … [read full article]

T-Mobile says next Un-carrier move coming August 15th

Ready for the next Un-carrier move? Hopefully you are, because it’s coming soon. T-Mobile CEO John Legere confirmed on today’s Q2 2018 earnings call that T-Mo’s next Un-carrier move will be revealed on August 15th. “Isn’t it about time we shake things up in this industry again? Let me just say that our next industry-shaking Un-carrier move is just two weeks away,” Legere said. “I’ll leave it at that and let the speculation begin. I can’t … [read full article]

T-Mobile officially launches Netflix On Us

Today’s the day that T-Mobile’s newest Un-carrier move officially goes live. Netflix On Us is now available. With it, T-Mobile will cover the monthly cost of a standard $9.99 plan, which lets you stream on two devices at once. If you’re already signed up for a Netflix subscription, you can merge your T-Mo and Netflix accounts and T-Mobile will pay for your Netflix subscription. If you’re interested in Netflix’s $11.99 premium plan, which offers streaming on … [read full article]

T-Mobile’s latest Un-carrier move offers free Netflix

T-Mobile’s latest Un-carrier move has been revealed. Starting September 12th, T-Mobile One customers can get a free Netflix subscription. To qualify for a free Netflix subscription, you’ll need two or more voice lines on a T-Mobile One plan. T-Mo says that customers with free lines from the recent “line-on-us” deals also qualify. T-Mobile customers on the Unlimited 55+ or 2-lines-for-$100 plans will need to switch to the latest T-Mobile One plan to qualify for Netflix On Us. … [read full article]

T-Mobile Un-carrier Next announcement happening September 6th

Clear your schedules for September 6th, because another Un-carrier move is coming. T-Mobile today revealed that it’ll announce an Un-carrier Next move on September 6th at 8:00 am PT/11:00 am ET. Until then, you can watch T-Mo’s teaser for the event below. So what might T-Mobile have planned? It hasn’t really dropped any hints, so it’s tough to guess what’s in store for the next Un-carrier move. The good news is that September 6th is less … [read full article]

T-Mobile reportedly working on new program for customers to buy phones

There have been some rumblings lately about JUMP! On Demand and whether or not it’ll be going away soon, and while there’s still nothing official on the matter, a new report has come out that claims that T-Mobile may have another program for buying phones in the works. A new report claims that T-Mobile is planning a new Un-carrier move that wants to give customers a phone-buying plan that’ll be commitment free and include a lifetime … [read full article]

T-Mobile’s next Un-carrier move will be revealed on January 5

It’s official: T-Mobile’s next Un-carrier move is coming January 5. T-Mobile today announced a press conference at 11:00 am on January 5, 2017. The event, which is taking place at CES in Las Vegas, is clearly labeled an Un-carrier event. As for what’s next, that’s still a mystery. T-Mobile did drop a teaser video for the #UncarrierNEXT event, and in it CEO John Legere says “Everybody’s been asking for this one. You’re gonna love what’s next.” … [read full article]

T-Mobile execs talk T-Mobile One plan, call it ‘second phase of Un-carrier’

We’re now a few weeks out from the launch of T-Mobile One, and a few T-Mo execs have taken the opportunity to give us an update on the new plan. Speaking at the Goldman Sachs Communicopia investor conference, T-Mobile COO Mike Sievert, T-Mobile CTO Neville Ray, and T-Mobile CFO Braxton Carter touched a bit on T-Mobile One. “It’s going incredibly well. That’s one of the reasons we updated on how our quarter is going,” … [read full article]

T-Mobile’s Un-carrier 11 move includes free stuff every week and stock in the company

T-Mobile has made 10 big Un-carrier moves in the past, including Music Freedom and Binge On, and today T-Mo turned things up to 11. Un-carrier 11 is now official, and with it, T-Mobile wants to thank its customers. The first part of the move is T-Mobile Tuesdays, a new app that’ll let subscribers get a free medium two-topping Domino’s pizza, a small Wendy’s Frosty, and a VUDU movie rental every Tuesday. These free … [read full article]