Tag Archives: coronavirus

T-Mobile Stay Connected discount is coming to an end

Earlier this year, T-Mobile offered a “Stay Connected” discount to help customers affected by the coronavirus pandemic to pay their bill, knocking 50% off their plan price and limiting them to 3GB of data usage per month. That discount is now coming to an end for customers who signed up for it. Several T-Mobile customers are receiving texts from T-Mo today telling them that their Stay Connected discount is expiring soon. Their regular rate plan … [read full article]

iOS 13.5 update rolling out with Face ID improvements, exposure notification API, more

iPhone and iPad owners, Apple is sending a new software update your way! iOS 13.5 and iPadOS 13.5 are now available to download. If you’ve got an iOS 13-capable device, you can grab your update by going into Settings > General > Software Update. Included in this new update are some new features related to the coronavirus pandemic. Apple and Google have built an exposure notification API that public health authorities can use to make apps … [read full article]

T-Mobile extends agreements to borrow 600MHz spectrum through June 30

When people began sheltering in place to fight the spread of the coronavirus, T-Mobile gained access to additional 600MHz spectrum to help its network handle the extra load. That extra spectrum was loaned to T-Mo from several other companies for 60 days. That period is coming to an end but the COVID-19 pandemic is still going on, and so T-Mobile has extended those 600MHz agreements. T-Mo confirmed today that it has extended agreements with several spectrum holders to … [read full article]

T-Mobile teaming up with Verizon and AT&T to donate phone chargers to hospitals

It’s not often that we see T-Mobile team up with Verizon and AT&T, but this week the three carriers are getting together for a good cause. T-Mobile, Verizon, and AT&T are partnering up with iHeartMedia to donate phone chargers to hospitals across the US so that patients in need can stay connected with their friends and family. T-Mo says that it’s already donated 20,000 chargers to hospitals in Seattle, New York City, Los Angeles, New … [read full article]

T-Mobile won’t charge late fees or disconnect customers affected by COVID-19 through June 30

Around a month and a half ago, T-Mobile announced that it was taking the FCC’s Keep Americans Connected pledge, which meant that for 60 days it would not charge late fees or terminate service for any customers unable to pay their bill due to the coronavirus. Those 60 days are nearly over, so T-Mo is re-upping its commitment. T-Mobile says that it’s extending its FCC pledge through June 30. This means that through that date, … [read full article]

T-Mobile offering 50% service discount for customers affected by coronavirus

Last month T-Mobile took the FCC’s Keep Americans Connected Pledge, promising to waive late fees and not terminate service of customers unable to pay their bill due to the coronavirus pandemic. Now T-Mo has another way that it’s helping subscribers affected by the outbreak. T-Mobile is offering customers a 50% discount for 3 months for customers affected by COVID-19. The restriction with this offer is that you’ll have a 3GB data cap while the discount is in … [read full article]

T-Mobile continues to maintain network and expand capacity despite coronavirus

T-Mobile and Sprint closed their merger a couple of weeks ago, but with the coronavirus pandemic, some folks might be worried that T-Mo’s network improvements may be delayed. T-Mobile says that that’s not the case. T-Mobile today said that its network build continues to be “on track” despite the ongoing COVID-19 outbreak thanks to its “heroic teams that are working so hard to keep pushing forward.” In its statement to FierceWireless, T-Mo added that it’s working … [read full article]

T-Mobile says educational app usage continues to grow as it helps students get connected

T-Mobile has been providing weekly updates on how its customers are using the network as they continue to work from home, and today we got some more info from T-Mo. Neville Ray, T-Mobile’s president of technology, reports that tethering usage is up 57% among T-Mobile customers and 70% among Spring subscribers. Usage of food delivery apps, gaming apps, video streaming, messaging and calling is up significantly overall, ranging from 30% to more than doubling in … [read full article]

T-Mobile provides update on how T-Mo and Sprint customers are using networks during coronavirus pandemic

Another week has gone by with many people quarantining at home to fight the spread of the coronavirus, and so T-Mobile has given us another update on how people are using its network during these trying times. T-Mobile’s Neville Ray says that use of education apps like Google Classroom and Khan Academy has skyrocketed, growing 167% since the beginning of March. Use of collaboration tools like Slack, Webex, and Zoom has also exploded, as more people … [read full article]

New report details T-Mobile network improvements with extra 600MHz spectrum

Last month, T-Mobile announced that it was getting free access to extra 600MHz spectrum from companies like Dish, Bluewater, and Comcast to help bolster its network during the coronavirus pandemic. T-Mo said that it effectively doubled its total 600MHz LTE capacity across the US, and now a new report has shed more light on what effect those extra airwaves have had on T-Mo’s network. A report from Opensignal notes that T-Mobile took less than three … [read full article]