T-Mobile Stay Connected discount is coming to an end

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Earlier this year, T-Mobile offered a “Stay Connected” discount to help customers affected by the coronavirus pandemic to pay their bill, knocking 50% off their plan price and limiting them to 3GB of data usage per month. That discount is now coming to an end for customers who signed up for it.

Several T-Mobile customers are receiving texts from T-Mo today telling them that their Stay Connected discount is expiring soon. Their regular rate plan features and pricing will return when their next billing cycle begins.

“Friendly reminder that your Stay Connected discount expires soon,” the text from T-Mobile reads. “Standard rate plan & features will resume at the start of your next bill cycle. We hope you found this temporary discount helpful.”

When T-Mobile confirmed the Stay Connected offer back in April, it said that the discount would be applied for three months. There are some customers who say they’ve actually gotten the discount for four or five months, though, so they’ve gotten more out of the offer than expected.

The Stay Connected discount was the second effort that T-Mobile made to help customers affected by COVID-19. T-Mo also took part in the FCC’s Keep Americans Connected Pledge, which included it waiving late fees and agreeing to not terminate service of customers who had been affected by the virus. That pledge ran through June 30.

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  • Brenden Morris

    Instead of T-Mobile cancelling this plan all together and being like Verizon. T-Mobile should instead offer an Assistance Plan, where customers can keep there plan with very limited options/benefits instead of just pulling the plug with no solution.

    • Joe

      You mean go back to where they offered plans without unlimited data? Simple Choice? They will not go back to those plans because everything is unlimited now. Why go backwards when you can go forwards?

      • dcmanryan

        The real answer is profit. That’s why the lower tier plans are gone and so is kickback on unlimited plans. T-Mobile knows full well a very high percentage of customers have lines they don’t use or need.

        • Joe

          that’s why they recently gave out a free line to every subscriber….

        • dcmanryan

          It was all a numbers game to show more subscribers for investors IMO. If you honestly think T-Mobiles main goal is not to make as much money off of you as a consumer than you’re smoking something. They don’t give a damn about you, just your money.

        • Joe

          but they still gave out a free line to all subscribers…

          I don’t care if it’s a numbers game. It’s a free line that I can use right now and I don’t have to buy anything to get it

        • dcmanryan

          So what’s your point? They’ve done it several times before. You think because they gave a free line they all of a sudden don’t care about profit? I have no idea what you’re trying to get at.

        • Joe

          You’re obsessed with profit. I’m telling you they just gave out free lines to every single person. That’s the opposite of profit. You think Tmobile would be in business long if they didn’t care about profit?

        • dcmanryan

          Now you’re just being a troll. They did not give out a free line just because and for some reason you can’t see that. They’ve not given out a free line since 2017 with zero strings attached and the reason they did was to show a higher subscriber count to investors right after the merger and to show the world how great they are. Period. You can think T-Mobile loves you all you want, they want your money and will do whatever to get it. Those of us who have been with them for awhile have slowly watched their deals go down hill and their prices go up. But keep being obsessed that they gave a free line lol. The free line wasn’t a big deal and does not cost them hardly anything. Where they goofed was giving people the discounts on phones for adding a free line. If you didn’t take advantage of that you really screwed up. The free line wasn’t that big of a deal, the 50% a OnePlus 8 and iPhone Xs (Magenta plans only to get the iPhone) is where the deal was.

        • Joe

          Every business wants your money and will do whatever to get it. Quit being naive. Your anger is misplaced. AT&T and Verizon operate the same way. They want your money. If you don’t like it, don’t have a phone. End of discussion.

        • dcmanryan

          You’re the one going on and on. Good to see you’ve done a 180° now and agree with me. You’ve done nothing but contradict yourself. I’m not naive, I’m the one who brought up they only want your money and now you’re agreeing with. Good god I hope you’re not married and if you are I feel bad for your spouse. They gave a free line to pad their numbers and apparently by doing so made Joe think they’re the best company on the planet. This was nothing new and you’re going on and on about nothing.

        • Joe

          I don’t agree with you but I can keep going for a month if I have to because you won’t quit. I know you like hearing this but they just gave out free lines to everyone. If you don’t like free then go AT&T and Verizon.

        • dcmanryan

          Troll on brother….. Troll on….

        • Joe

          hi

  • Brenden Morris

    T-Mobile makes so much money off customers, it’s not funny. When I was an employee a few years ago (2018). T-Mobile catered in lunch & dinner every Fri & Sat and even took out our ENTIRE store staff to TopGolf 4 times in 8 months. The amount of free phones & free items that were given to employees were outrageous. I obtained probably $2,500 in free items over the course of a year.

    • Fan_Atl77

      It appear to change significantly under John L., especially the add a line, and add line promos, which I think is Ridiculous way of inflating the numbers..

    • Alex Alvarado

      Were you in a corporate store or TPR? I work in a corporate store (since 2015) and we dont have anything of what you are talking about. Sometimes our MD take the top 10 mobile experts to a lunch but we get no free phones or anything like that (unless if you are selected for seeded devices)

      • Brenden Morris

        I was in corporate. I was at the one of the best preforming stores. Top 1% lived in this area, in our State. Gated Community, multi million dollar real estate, private security.

        • Alex Alvarado

          Oh wow

  • Mike Thaler

    We had it for 3 months on our 8 line plan. $90/mo.!!! Unbelievable. NO text – but did get letter time was up.
    Unbelievable!!
    I only heard about it via this forum, I believe. (Don’t think HoFo forum had it til I posted.)