Tag Archives: AT&T

T-Mobile partners with carriers and state attorneys general to fight robocalls

T-Mobile is teaming up with other carriers and state attorneys general to fight robocalls. The new partnership includes T-Mobile, AT&T, Verizon, and Sprint, as well as several smaller carriers like U.S. Cellular and Charter and 51 state attorneys general. As part of the agreement, the carriers have agreed to deploy STIR and SHAKEN technologies to combat robocalls for their customers. T-Mo first deployed STIR and SHAKEN back in January. STIR and SHAKEN are meant to fight … [read full article]

T-Mobile and AT&T team up to fight robocalls with cross-network call verification

Normally when T-Mobile is talking about AT&T, it involves John Legere mocking the big blue carrier. But today T-Mobile and AT&T are teaming up. T-Mobile and AT&T today launched cross-network call authentication using the SHAKEN and STIR standards. These are the technologies that power T-Mo’s Caller Verified feature, and they verify that an incoming call is actually from the number listed on your caller ID and not a robocaller or a scammer spoofing the number to … [read full article]

T-Mobile finishes first in J.D. Power customer care report for 18th time

J.D. Power’s latest report on U.S. carrier customer care is out, and T-Mobile has come out on top once again. In its 2019 U.S. Wireless Customer Care Performance Study – Volume 2 report, T-Mobile beat out the other major U.S. carriers with a score of 847 points out of 1000. That beats the 833 points that T-Mo got in J.D. Power’s first 2019 customer care report that came out in January, and it marks the 18th time … [read full article]

T-Mobile puts up improved Speed Score in new Ookla report on U.S. mobile networks

Ookla today released its latest report on the state of mobile networks in the U.S., and T-Mobile has improved its network since last year’s report. In its mobile network performance report, Ookla gave T-Mobile a Speed Score of 30.94. That’s up from 27.86 one year ago and the second best score in the report, trailing only AT&T with a score of 32.91. Ookla’s Speed Score measures download and upload speeds to rank network performance. The … [read full article]

T-Mobile customers are the most satisfied among top U.S. carriers, report says

A new report says that T-Mobile customers are the most satisfied among all of the top four U.S. carriers’ subscribers. T-Mobile finished with a customer satisfaction score of 76 out of 100 in the American Customer Satisfaction Index’s (ACSI) Wireless Service and Cellular Telephone Report 2018-2019. U.S. Cellular and Verizon weren’t far behind, each with a score of 74, while AT&T earned a score of 73 and Sprint rounded things out with a score of … [read full article]

T-Mobile and other U.S. carriers face class action lawsuits over selling customer location data

The saga of location data scandals involving T-Mobile and the other three major U.S. carriers continues with news of class action lawsuits. AT&T, Sprint, T-Mobile, and Verizon have been hit with class action lawsuits related to the various location data scandals that’ve been uncovered over the past year or so. As noted by Motherboard, the suits have been filed by Z LAW, which describes itself as a “consumer protection law firm”. “This action arises out … [read full article]

New report offers more info on T-Mobile, AT&T, and Sprint customer location data being sold to bounty hunters

Remember that story that came out last month about T-Mobile, AT&T, and Sprint customer location data being bought by bounty hunters? Turns out that the issue may have been bigger than originally thought. A new report has shed more light on the situation involving the location data of major U.S. carriers being sold and trickling down to bounty hunters, including some people who accessed this data thousands of times. Motherboard explains that around 250 bounty … [read full article]

T-Mobile comes out on top in J.D. Power’s latest wireless customer care study

T-Mobile finished first in J.D. Power’s U.S. Wireless Customer Care Performance studies in 2018, and it looks like 2019 is starting out the same way. J.D. Power today announced the results of its 2019 U.S. Wireless Customer Care Performance – Volume 1 study, and T-Mobile has beaten out the competition. T-Mo finished with 833 points out of 1,000, well ahead of Verizon and its 812 points. AT&T came in third place with 799 points, and … [read full article]

T-Mobile has fastest Download Speed Experience in new OpenSignal report

Just a couple of days after T-Mobile took the speed crown in Ookla’s latest test results, T-Mo has posted the fastest download speed in another report. OpenSignal has released its latest State of Mobile Networks report for the U.S., and T-Mobile barely edged out Verizon for fastest download speed experience. T-Mo’s speed was 21.1Mbps, while Verizon’s posted speed was 20.9. Rounding out the top four was AT&T with a download speed of 17.8Mbps and Sprint … [read full article]

T-Mobile comes out on top in new quality and customer satisfaction surveys

T-Mobile has beaten out the competition in a pair of new customer surveys. In response to YouGov’s question “Which of the following brands do you think represents good or poor quality?”, T-Mobile earned an average score of 68 on a scale of -100 to +100. Verizon was close behind with a score of 65, AT&T got a score of 49, and Sprint rounded things out with a score of 42. T-Mobile showed quite a bit of … [read full article]