T-Mobile closing mall stores, expanding roaming for Sprint customers in response to coronavirus


As the situation with the coronavirus continues, T-Mobile this weekend announced some additional steps it’s taking to keep customers and employees safe and keep everyone connected.

First up, T-Mobile says that starting on March 15th, it will temporarily close indoor mall stores until further notice. This includes all T-Mobile and Metro by T-Mobile shops, including dealer stores, that are physically located inside a shopping mall.

While the stores are closed, T-Mobile is maintaining compensation for its teams and is supporting independent operators through the end of the month.

T-Mo CEO John Legere has posted a letter to the T-Mobile website to explain the steps T-Mobile is taking in response to the coronavirus and T-Mobile has also set up a dedicated page for updates related to the virus. For example, T-Mobile says if you might have a problem paying your bill because of the coronavirus, you should contact the carrier immediately for help.

T-Mobile is working with several other companies to deploy additional 600MHz spectrum for 60 days to help keep customers connected. In addition to the previously announced Dish Network partnership, T-Mobile is working with Bluewater, Channel 51, Comcast, Grain management affiliate New Level, LB Holdings, and Omega Wireless.

According to Legere, these partnerships will give T-Mobile a 58% increase in the capacity of its 600MHz spectrum coverage.

Finally, Sprint customers will get expanded roaming on T-Mobile’s network for the next 60 days.

T-Mobile recently announced that its waiving late fees and will not terminate service for the next 60 days in response to the coronavirus. Additionally, all T-Mobile and Metro by T-Mobile customers get unlimited smartphone data for the next 60 days (excluding roaming), and customers will get an additional 20GB of mobile hotspot data.

Thanks Ben!

Sources: T-Mobile (1), (2), Legere letter, T-Mobile COVID-19 page

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  • SurvivingSunnyvale

    The future T-Mobile Tuesday giveaways should be hand sanitizer. :-)

    • riverhorse

      Didn’t hand sanitizer use to get pilloried for being ineffective- prior to all this?

      • David Goodwin

        Your thinking of antibacterial soap.

        • riverhorse

          Thanks. There was something a bit different that was also prevalent in common areas, and hospitals were criticized for having it…

    • JG

      Hopefully they hold off on gifting physical swag until the stores re-open… Would hate to miss out on something because the only T-Mo store in my area was closed.

      A UV lamp to clean our phones with could be nice. Though they might be a little too expensive for a T-Mo Tuesday give-away… Maybe 1 per account instead of 1 per line.

      • Costa Amar

        that very well may be the most pathetic statement i have ever heard. you have people dying, and your worried about missing out on a pair of tumblers. first world problems man, shame on you and your entire bloodline

        • marque2

          My condolences to JG for people who have died.

      • Al Beto O

        goo for that one.

      • Costa Amar

        maybe you should stfu