T-Mobile and Metro customers get unlimited data, extra mobile hotspot in response to coronavirus

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We learned earlier today that T-Mobile has taken the FCC’s Keep America Connected Pledge, but that’s not the only step that T-Mo is taking to help keep its customers online during the coronavirus pandemic.

T-Mobile has announced that starting now, all current T-Mo and Metro by T-Mobile customers who have plans with data will have unlimited smartphone data for 60 days, excluding roaming. Most subscribers already have unlimited data, but now folks who may be on an older plan with a data allotment have unlimited.

Starting soon, T-Mobile and Metro by T-Mobile customers will have an additional 20GB of mobile hotspot data for the next 60 days.

T-Mobile says that it’s working with its Lifeline partners to provide those customers with extra free data up to 5GB per month over the next two months. Additionally, T-Mo is increasing the free data allowance for students and schools in the EmpowerED digital learning programs, ensuring that they’ve got at least 20GB of data per month for the next 60 days.

Finally, T-Mo is now offering free international calling for all current T-Mobile and Metro by T-Mobile customers to Level 3 countries impacted by the coronavirus.

T-Mobile is also taking steps to make customers feel comfortable if they need to do something with their plan or buy a new device. Stores have stepped up cleaning and sanitation with more disinfecting wipes, soap, and hand sanitizers, and T-Mo is giving online shoppers free two-day shipping for the next 60 days.

Source: T-Mobile

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  • Willie D

    What about TMo customers travelling in Level 3 countries roaming and calling BACK to the USA? I get no unlimited high speed data roaming but calls for TMo roaming customers back to USA should be included.

    • marque2

      Which country are you talking about. Most plans include Canada, Mexico and Europe for free. Even calling to and from China is a trivial 20ยข a minute.

      • Willie D

        I’m not talking about any country. What I’m saying is that I understand why TMo isn’t removing data throttling while roaming for users overseas at the moment; and I think it’s great that they’re allowing free international calls from the US to many countries affected.. my question was why not go both ways by offering TMo customers who are overseas roaming in level3 countries (it doesnt matter how or why people are overseas anyway) to have free calls back to the USA (not just on wifi calling) so they can keep their families and friends notified. Especially if some are in lockdown.

        • dcmanryan

          I was waiting for the comment complaining something wasn’t good enough.

        • Willie D

          Well I hope for your sake you’re not overseas and wanting to call your older parents and come home to a $0.25 per minute bill to check on them when you’re locked down yet they can call you. Good luck with that. And keep waiting for the complaint about things not being good enough.

        • Josh Warfel

          But that’s the plan that was signed up for.. I don’t see the problem here.

        • marque2

          In the 1970s we had to pay 20 cents a minute to call further than 12 miles from home. Considering inflation and extra income due to productivity that would be over a dollar a minute today. Interesting how when the call is so cheap we still complain and want business to give everythimg away for free.

    • steveb944

      You shouldn’t even be there to begin with.

      • Willie D

        I’m personally in New York at the moment.

  • riverhorse

    Alex, also in their announcement was help to anyone experiencing financial difficulties paying their bill- to immediately call CS.

  • blokeinusa

    That’s great news! I’m gonna burn that data plan….I bet comcrap will hold down there data caps… Or reduce it or throttle down bc, there’s too many people on net now.

    • dcmanryan

      Comcast suspended data caps, and made Xfinity WiFi free for 60 days

  • MrsXTN

    Does this include pre-paid customers, or just post-paid accounts?

    • Andrew Singleton

      “all current T-Mo and Metro by T-Mobile customers who have plans with data”

  • Jennifer Merrill

    It doesn’t look like my metro by TMobile phone is getting anything free let alone free data or hotspot for 60 days. Maybe because it is pre-paid it does not count. But isn’t all Metro pre-paid? Or is this just another scam to get you to switch to their services?

    • Sayahh

      I got my text today (Sunday). I have T-Mobile Postpaid, so the rollout might have been in waves, or maybe the text notifications are slower than the actual free data itself. Check your Metro data balance to see if you’ve gotten it yet.

  • NardVa

    T-mobile should make hotspot a minimum of 20GB on all plans as the standard.

    • marque2

      How about TMobile should make 100 gigs standard even on free accounts and even consider paying you for using their service!

  • Danny Sanchez

    I have an unlimited data plan with Metropcs and they do not give any benefit for the coronavirus. They cut my line and they just tell me I have to pay $ 15 per line to receive 2GB of data per month. In total I pay 100 dollars for unlimited data. Instead of giving any benefit for the coronavirus they are charging their highest rates!

  • Jessica Fortes

    My husband broke his phone and can not use it at all. He is able to get an upgrade on his phone but how can we go about doing this if the metro stores are closed near us?