Tag Archives: Verizon

T-Mobile customers are the most satisfied among top U.S. carriers, report says

A new report says that T-Mobile customers are the most satisfied among all of the top four U.S. carriers’ subscribers. T-Mobile finished with a customer satisfaction score of 76 out of 100 in the American Customer Satisfaction Index’s (ACSI) Wireless Service and Cellular Telephone Report 2018-2019. U.S. Cellular and Verizon weren’t far behind, each with a score of 74, while AT&T earned a score of 73 and Sprint rounded things out with a score of … [read full article]

T-Mobile and other U.S. carriers face class action lawsuits over selling customer location data

The saga of location data scandals involving T-Mobile and the other three major U.S. carriers continues with news of class action lawsuits. AT&T, Sprint, T-Mobile, and Verizon have been hit with class action lawsuits related to the various location data scandals that’ve been uncovered over the past year or so. As noted by Motherboard, the suits have been filed by Z LAW, which describes itself as a “consumer protection law firm”. “This action arises out … [read full article]

T-Mobile comes out on top in J.D. Power’s latest wireless customer care study

T-Mobile finished first┬áin J.D. Power’s U.S. Wireless Customer Care Performance studies in 2018, and it looks like 2019 is starting out the same way. J.D. Power today announced the results of its 2019 U.S. Wireless Customer Care Performance – Volume 1 study, and T-Mobile has beaten out the competition. T-Mo finished with 833 points out of 1,000, well ahead of Verizon and its 812 points. AT&T came in third place with 799 points, and … [read full article]

T-Mobile has fastest Download Speed Experience in new OpenSignal report

Just a couple of days after T-Mobile took the speed crown in Ookla’s latest test results, T-Mo has posted the fastest download speed in another report. OpenSignal has released its latest State of Mobile Networks report for the U.S., and T-Mobile barely edged out Verizon for fastest download speed experience. T-Mo’s speed was 21.1Mbps, while Verizon’s posted speed was 20.9. Rounding out the top four was AT&T with a download speed of 17.8Mbps and Sprint … [read full article]

T-Mobile comes out on top in new quality and customer satisfaction surveys

T-Mobile has beaten out the competition in a pair of new customer surveys. In response to YouGov’s question “Which of the following brands do you think represents good or poor quality?”, T-Mobile earned an average score of 68 on a scale of -100 to +100. Verizon was close behind with a score of 65, AT&T got a score of 49, and Sprint rounded things out with a score of 42. T-Mobile showed quite a bit of … [read full article]

T-Mobile, AT&T, and Sprint customer location data being bought by bounty hunters

T-Mobile was a part of a location data scandal last year in which a website allowed anyone to track the location of any phone, and now it looks like another location data issue has popped up in 2019. A new report from Motherboard details how T-Mobile, Sprint, and AT&T are selling access to customer location data. Specifically in the case of T-Mobile, a bounty hunter was paid $300 and was able to get the a … [read full article]

John Legere’s predictions for 2019 include 5G and T-Mobile going ‘beyond mobile’

For the past several years, John Legere has taken time at the end of the year to lay out his predictions for the coming new year. Today he’s done it again, predicting some of the things he thinks we’ll see in 2019. As you might expect from Legere, several of his predictions take shots at T-Mobile’s competition. He suggests that Verizon won’t show a 5G coverage map by the end of 2019 and that AT&T … [read full article]

FCC may be investigating T-Mobile and Verizon for overstating their coverage

T-Mobile may be under investigation by the FCC. The FCC recently announced that it’s launched an investigation “into whether one or more major carriers violated the Mobility Fund Phase II (MF-II) reverse auction’s mapping rules and submitted incorrect coverage maps.” While the FCC hasn’t named the carriers it’s investigating, a filing from the Rural Wireless Association suggests that they could be T-Mobile and Verizon. The RWA says that several of its members completed … [read full article]

U.S. carriers talk more about Mobile Authentication Taskforce and Project Verify

Details on the major four U.S. carriers’ Mobile Authentication Taskforce have been trickling out over the past year, and today a little more information has been revealed. AT&T, Sprint, T-Mobile, and Verizon gave a preview of their Mobile Authentication Taskforce’s Project Verify effort this week, detailing how they plan to beef up user security that’s less dependent on passwords. The prototype uses the carriers’ proprietary, network-based authentication features and other methods to verify a user’s … [read full article]

T-Mobile customers spend less time on Wi-Fi than those on other U.S. carriers, says report

OpenSignal normally gives us info on the state of U.S. carrier networks, but this week the group put out a slightly different report. According to OpenSignal, T-Mobile customers spend less time on Wi-Fi than customers on AT&T, Sprint, and Verizon. T-Mo customers spend 41 percent of their time on Wi-Fi, which is down from 43 percent one year ago. To compare, AT&T customers spend 49 percent of their time on Wi-Fi, Sprint customers spend 51 … [read full article]