Tag Archives: Outage

FCC says T-Mobile hit with outage because it did not follow network best practices

Following T-Mobile’s serious network outage back in June, FCC Chairman Ajit Pai pledged that he would investigate what caused the “unacceptable” outage. Today that report has come out. Pai describes T-Mobile’s outage as a “failure”, saying that the FCC’s investigation found that T-Mo did not follow “several established network reliability best practices” that could have either prevented the outage completely or at least mitigated the impact it had on T-Mobile customers. The outage was caused … [read full article]

FCC now seeking comment from those affected by T-Mobile network outage

FCC Chairman Ajit Pai said that he planned to investigate T-Mobile’s recent network outage, which he called “unacceptable”, and now the FCC wants to hear from you about what happened. The FCC is now seeking comments from the public on the T-Mobile outage that happened on June 15. Specifically, the agency wants to know things like how T-Mo customers learned about the outage, if T-Mobile’s communication was timely and effective, if customers were able to send … [read full article]

T-Mobile’s Neville Ray explains what caused yesterday’s network outage

Yesterday T-Mobile suffered a pretty serious network outage, and now the carrier has shed a bit more light on exactly what happened. Neville Ray, T-Mobile’s president of technology, explains that the event that triggered the outage was a leased fiber circuit failure from a third-party provider in the Southeast. That’s the part of the country where we first started seeing complaints of network issues yesterday. Ray goes on to say that this happens with every … [read full article]

FCC Chairman launching investigation into ‘unacceptable’ T-Mobile network outage

T-Mobile suffered a major nationwide outage today that’s still affecting some customers hours after it began. And now the FCC Chairman says he’s going to look into what’s happened. FCC Chairman Ajit Pai announced tonight that the FCC is launching an investigation into today’s T-Mobile network outage. “The T-Mobile network outage is unacceptable,” Pai tweeted. “The FCC is launching an investigation. We’re demanding answers — and so are American consumers.” None of the other FCC commissioners … [read full article]

T-Mobile having network issues, particularly in the Southeast

If you’re having some issues with your T-Mobile service today, you’re not the only one. Reports are pouring in from T-Mo customers who say they’ve got no service this afternoon. Most of the problems seem to be happening in the Southeastern US, with T-Mobile subscribers in places like Atlanta, GA; Raleigh, NC; Orlando, FL; Winston-Salem, NC; Birmingham, AL; Pelion, SC; and many others reporting issues with the network. The issues that T-Mobile customers are having vary, … [read full article]

Many T-Mobile customers hit with network outage overnight

T-Mobile’s network had a bit of a hiccup overnight. Many T-Mobile customers are reporting that they lost service beginning late last night. Folks on Reddit and Twitter checked in from places like Dallas, Phoenix, Tulsa, Chicago, Atlanta, and Virginia Beach, among other cities, to say that they’d noticed an outage. TmoNews has learned that T-Mobile suffered an intermittent network issue but that it was resolved quickly. Network outages are never good, but at … [read full article]

T-Mobile, other carriers appear to be having network issues along the East Coast

T-Mobile and other major carriers appear to be having some issues this morning. There are reports of outages affecting T-Mobile, Verizon, Sprint, AT&T, and others along the East Coast today, with many complaints coming from the Carolinas. Down Detector shows lots of reports coming in from Charlotte, Greensboro, Lexington, and other cities, and there are T-Mo customers complaining about issues on Twitter, too. Hey @TMobile I haven’t had any type of signal all … [read full article]

Many T-Mobile customers having MMS issues

If you’re having issues texting photos and video on T-Mobile today, you’re not alone. Many T-Mobile customers are reporting that their MMS messages are not going through today. There are lots of reports of MMS problems on Down Detector, Reddit, and Twitter. T-Mo hasn’t issued an official statement on the situation, but several support reps have responded to customer complaints about the problem on Twitter and one said, “Our team is on the case and … [read full article]

T-Mobile outage preventing many customers from making calls

Just a couple of weeks after a T-Mobile outage knocked out service for many customers, it looks like T-Mo is having another issue. Several T-Mobile customers are now reporting that they’re unable to send or receive phone calls. Most of the complaints seem to be coming out of the east coast so far, with reports coming in from New York, New Jersey, Massachusetts, Rhode Island, Connecticut, Maryland, Pennsylvania, and Virginia. Lots of customers are saying that … [read full article]

T-Mobile suffering from network outage

If you’re having issues making calls on T-Mobile now, you’re not alone. T-Mobile appears to be suffering from an outage. There are many reports on Down Detector and on Twitter, and it looks like most customers are unable to send or receive calls. Texts are data are a bit more mixed, with some customers saying both are working while others are reporting that they’ve lost those, too. T-Mo hasn’t issued an official statement about what’s going on … [read full article]