T-Mobile will settle June 2020 outage for $19.5 million


Last year, T-Mobile customers experienced a massive outage that led to over 20,000 failed 911 emergency calls. And now, the mobile operator has agreed to settle a probe for $19.5 million. 

The Federal Communications Commission (FCC) prompted an investigation into the June 2020 outage that lasted over 12 hours. It also led to a congestion on T-Mobile’s networks and caused “the complete failure of more than 23,000 911 calls.” 

As part of its consent decree with the FCC, T-Mobile has agreed to improve 911 outage notices by implementing new commitments. 

In October 2020, the FCC filed a report stating that the outage disrupted nationwide call and text services as well as data service access in some areas. This led to a total of at least 250 million failed calls. The report estimated “over 250 million calls… from other service providers’ subscribers to T-Mobile subscribers failed due to the outage.” 

The government agency also found that “at least 41% of all calls that attempted to use T-Mobile’s network during the outage did not complete successfully.” 

Earlier today, T-Mo said that it has “built resiliency into our emergency systems to ensure that our 911 elements are available when they’re needed. Following this outage, we immediately took additional steps to further enhance our network to prevent this type of event from happening in the future.”

During the time of the investigation, former FCC chairman Ajit Pai reported that the company did not follow best practices for established network reliability. This could have mitigated or prevented the outage. 

According to the report, the reason for the outage was “an equipment failure and then exacerbated by a network routing misconfiguration that occurred when T-Mobile introduced a new router into its network.”


Source: Investing.com

Tags: , ,

  • Shaun Michalak

    Only 2 things to say about this.. First would be that a small amount is a drop in a bucket for any cell carrier.. Just there for show..

    As for the 250 million failed calls.. I would love to know how many of those were from the same person, for the same incident?? Think of it like this.. If there is 50 million people that each fail their call, and call back 4 more times, then that comes up to 250 million failed calls.. But only 50 million of them are original callers.. It just makes me wonder how many of those calls were original callers, and how many were people hitting redial over an over again.. But then again, it kind of makes me wonder how many of those calls were legitimate, and how many were people being stupid calling 911 because they ran out of milk or bread, or their cable service went out..

    Either way, it was just a slap on the hand for show..

    • dcmanryan

      My main problem is like every fine imposed by the worthless government the end user, the T-Mobile customers in this case, won’t see one dime of that money and we are the ones that suffered. It’s BS.

      Look at OSHA. Let’s say a man dies on the job and OSHA fines the company hundreds of thousands of dollars if proven negligent why the widowed wife has to lawyer up to see a dime.

      • Limeybastard

        I’ve been stateside now since 2007. The legal corruption is fascinating here.

        • AA-Ron

          Let’s be real, there has always been and will always be legal corruption everywhere lol.

  • steveb944

    No loss, last time we called 911 for a car accident they didn’t answer and once they did it took 2 hours for the police to appear.

    • info411man

      Unless somebody’s injured you shouldn’t be calling 911 for an accident. For a routine accident you should be calling the non emergency police phone number.

      • steveb944

        My daughter needed assistance, which once the officer was there they came within minutes as the station was across the street.
        Non emergency wasn’t answering either.