Tag Archives: J.D. Power

T-Mobile Tops J.D. Power 2023 U.S. Business Wireless Satisfaction Study

T-Mobile has done it again! The Un-carrier has landed on the number one spot of J.D. Power 2023 U.S. Business Wireless Satisfaction Study. This study takes a look at small and medium-sized businesses and how they provide customer service to their customers. Once again, the Un-carrier earned the highest score across the following categories: Sales representatives and account executives Offerings and promotions Cost of service Billing  Customer service The Un-carrier was able to provide value and benefits … [read full article]

T-Mobile Tops Retail Experience Study for 12th Consecutive Time


The results are in! And once again, T-Mobile proves to be the leader when it comes to providing retail experience to customers. Earlier today, the results of J.D. Power’s 2023 U.S. Wireless Retail Experience Study–Volume 2. Previously, this study was called the Wireless Purchase Experience Study. Despite the name change, the study checks out the different wireless firms that were able to provide enough information to customers prior to purchasing a wireless plan or device.  As [read full article]

T-Mobile, Metro by T-Mobile lands top spot on J.D. Power Customer Care Study

J.D. Power recently named T-Mobile as the winner of its 2023 U.S. Wireless Customer Care Study – Volume 1. This is actually not a new recognition obtained by T-Mo as it is the 11th consecutive time that the Un-carrier landed the role.  Aside from T-Mobile, its prepaid brand, Metro by T-Mobile, also earned the top spot out of mobile virtual network operators (MVNOs). Collectively, this is T-Mobile’s 25th overall win, which earns them the recognition for J.D. … [read full article]

T-Mobile earns highest score in J.D. Power 2022 US Business Wireless Satisfaction Study

T-Mobile has just received a new recognition from J.D. Power, which reaffirms T-Mo’s commitment to its customers.  Earlier today, J.D. Power released its 2022 U.S. Business Wireless Satisfaction Study for medium-sized businesses. In the study, T-Mo received the highest score across six study factors, including performance and reliability, customer service, sales representatives and account executives, offerings and promotions, cost of service and billing.  In its announcement, T-Mobile highlighted the different ways they have supported its T-Mobile for … [read full article]

T-Mobile wins J.D. Power’s wireless customer care performance study… again

T-Mobile is on a roll as it bags (again) the top spot in the J.D. Power 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study.  Earlier today, the Un-carrier revealed news that it had landed on the top spot of this latest study. This new accomplishment marks T-Mo’s 9th consecutive win and 23rd win overall. The wireless carrier has topped the study ever since 2018 when they launched Team of Experts (TEX). This also means that … [read full article]

T-Mobile, Metro by T-Mobile tops new J.D. Power study


T-Mobile has just landed on the top spot of a survey on Mobile Purchase Experience. As reported by J.D. Power, more than three in ten consumers (or 31%) of customers who purchased mobile service from a network operator in the past three months say that it is not so easy to understand plan features and pricing. And this plays a vital role in consumers’ overall mobile purchase experience.   But when it comes to T-Mobile, consumers say that … [read full article]

T-Mobile tops J.D. Power business wireless satisfaction report for fourth straight year

T-Mobile has finished first in J.D. Power’s U.S. Business Wireless Satisfaction Study once again. J.D. Power announced the results of its 2020 U.S. Business Wireless Satisfaction Study this week and T-Mobile ranked highest in all three categories: Large Enterprise (500 or more employees), Small/Medium Business (20-499 employees), and Very Small Business (1-19 employees). This is the fourth straight year that T-Mo has come out on … [read full article]

T-Mobile finishes first in J.D. Power’s latest Wireless Purchase Experience report

After coming out on top in J.D. Power’s U.S. Wireless Customer Care report earlier this month, T-Mobile has now finished first in another J.D. Power ranking. J.D. Power today released its 2020 U.S. Wireless Purchase Experience study, and T-Mobile finished first among the postpaid “Full-Service Carriers” with 863 points out of a possible 1,000. T-Mo was also the only carrier to finish above the segment … [read full article]

T-Mobile and Metro by T-Mobile rank highest in J.D. Power’s U.S. wireless customer care report

T-Mobile and Metro by T-Mobile have scored top marks in J.D. Power’s latest report on U.S. wireless customer care. In its latest report, J.D. Power says that T-Mobile earned 848 points out of 1,000 for its customer care, beating out its previous score and rating 43 points higher than the industry average. This is the 19th time that T-Mo has come … [read full article]