Tag Archives: J.D. Power

T-Mobile comes out on top in J.D. Power U.S. Business Wireless Satisfaction Study for third straight year

T-Mobile has come out on top in J.D. Power’s business wireless ranks once again. J.D. Power today announced the results of its 2019 U.S. Business Wireless Satisfaction Study, and T-Mobile has come out on top for the third straight year. The study measures satisfaction across six factors: performance and reliability, customer service, sales representative and account executive, billing, cost of service, and offerings and promotion. It’s based on responses from 2,797 business decision-makers that were … [read full article]

T-Mobile ranks No. 1 in J.D. Power Wireless Purchase Experience Study for fourth straight time

T-Mobile has once again come out on top in a J.D. Power study. T-Mo has finished first in the new J.D. Power Wireless Purchase Experience Study – Volume 2, making the fourth straight time that T-Mobile has been the top-ranked U.S. carrier in this J.D. Power report. T-Mobile scored 864 points out of 1,000 in this latest study, an improvement of 10 points over T-Mo’s scores in the last two J.D. Power wireless purchase … [read full article]

T-Mobile finishes first in J.D. Power customer care report for 18th time

J.D. Power’s latest report on U.S. carrier customer care is out, and T-Mobile has come out on top once again. In its 2019 U.S. Wireless Customer Care Performance Study – Volume 2 report, T-Mobile beat out the other major U.S. carriers with a score of 847 points out of 1000. That beats the 833 points that T-Mo got in J.D. Power’s first 2019 customer care report that came out in January, and it marks the 18th time … [read full article]

T-Mobile finishes first in J.D. Power U.S. Wireless Purchase Experience study, Metro tops prepaid category

After coming in first in J.D. Power’s recent U.S. wireless customer care study, T-Mobile has now come out on top in another J.D. Power report. T-Mobile has finished first in the postpaid portion of J.D. Power’s new U.S. Wireless Purchase Experience study. T-Mo earned 854 points out of 1000 possible, with AT&T coming in second with 846 points. Verizon finished third with 837 points and Sprint rounded out the four major U.S. carriers with 815 points. … [read full article]

T-Mobile comes out on top in J.D. Power’s latest wireless customer care study

T-Mobile finished first in J.D. Power’s U.S. Wireless Customer Care Performance studies in 2018, and it looks like 2019 is starting out the same way. J.D. Power today announced the results of its 2019 U.S. Wireless Customer Care Performance – Volume 1 study, and T-Mobile has beaten out the competition. T-Mo finished with 833 points out of 1,000, well ahead of Verizon and its 812 points. AT&T came in third place with 799 points, and … [read full article]

T-Mobile finishes first in J.D. Power’s 2018 U.S. Business Wireless Satisfaction Study

T-Mobile has come out on top in recent J.D. Power wireless customer care and wireless purchase experience reports, and now it’s finished first in a report about business customers, too. J.D. Power announced today that T-Mobile ranked highest in its 2018 U.S. Business Wireless Satisfaction Study. In the study, T-Mobile performed best in the Large Enterprise (500 or more employees), Small/Medium (2o-499 employees), and Very Small (1-19 employees) segments, making it the second straight … [read full article]

T-Mobile finishes first in latest J.D. Power Wireless Purchase Experience report

After coming out on top in J.D. Power’s Wireless Purchase Experience study at the start of 2018, T-Mobile has once again finished first in J.D. Power’s report. J.D. Power today released its 2018 U.S. Wireless Purchase Experience study, which examines customer purchase experience when they use one of three channels: phone calls, a retail store, or a website. The purchase experience satisfaction is measured in store sales representative, website, offerings and promotions, phone sales representative, … [read full article]

T-Mobile and MetroPCS come in first in J.D. Power’s new wireless customer care study

After coming out on top in J.D. Power’s U.S. Wireless Customer Care Performance study at the start of 2018, T-Mobile and MetroPCS have beat out the other carriers again today. J.D. Power today released the results of its U.S. Wireless Customer Care Performance study, which takes a look at customers who contacted their carrier’s customer care department within the past three months. This includes customer service over the phone, in-store contact, online chat, email, social … [read full article]

T-Mobile and MetroPCS come out on top in J.D. Power’s wireless purchase experience report

One month after T-Mobile and MetroPCS topped J.D. Power’s wireless customer care rankings, T-Mo and Metro have won another award the research firm. T-Mobile and MetroPCS have come out on top in J.D. Power’s new U.S. Wireless Purchase Experience study. This report looks at the new device purchase experience, including in-store, telephone, and online methods. According to J.D. Power, T-Mobile has the best wireless purchase experience of any postpaid carrier in the U.S. T-Mo finished … [read full article]

T-Mobile and MetroPCS top J.D. Power’s latest wireless customer care rankings

One day after OpenSignal said that T-Mobile had the fastest average LTE download speeds of major U.S. carriers, T-Mo has won another award. J.D. Power says that T-Mobile offers the best wireless customer care in its first 2018 studies. T-Mo finished with 828 points out of 1,000 while Verizon came in second with 822 points and AT&T came in third with 811 points. Sprint finished with 755 points out of 1,000. MetroPCS performed similarly well in … [read full article]