Tag Archives: J.D. Power

T-Mobile tops J.D. Power business wireless satisfaction report for fourth straight year

T-Mobile has finished first in J.D. Power’s U.S. Business Wireless Satisfaction Study once again. J.D. Power announced the results of its 2020 U.S. Business Wireless Satisfaction Study this week and T-Mobile ranked highest in all three categories: Large Enterprise (500 or more employees), Small/Medium Business (20-499 employees), and Very Small Business (1-19 employees). This is the fourth straight year that T-Mo has come out on top in all three categories of this J.D. Power business wireless satisfaction … [read full article]

T-Mobile finishes first in J.D. Power’s latest Wireless Purchase Experience report

After coming out on top in J.D. Power’s U.S. Wireless Customer Care report earlier this month, T-Mobile has now finished first in another J.D. Power ranking. J.D. Power today released its 2020 U.S. Wireless Purchase Experience study, and T-Mobile finished first among the postpaid “Full-Service Carriers” with 863 points out of a possible 1,000. T-Mo was also the only carrier to finish above the segment average of 839 points. This is the fifth time in a … [read full article]

T-Mobile and Metro by T-Mobile rank highest in J.D. Power’s U.S. wireless customer care report

T-Mobile and Metro by T-Mobile have scored top marks in J.D. Power’s latest report on U.S. wireless customer care. In its latest report, J.D. Power says that T-Mobile earned 848 points out of 1,000 for its customer care, beating out its previous score and rating 43 points higher than the industry average. This is the 19th time that T-Mo has come out on top among Full-Service Carriers in J.D. Power’s U.S. wireless customer care study. Verizon came … [read full article]

T-Mobile comes out on top in J.D. Power U.S. Business Wireless Satisfaction Study for third straight year

T-Mobile has come out on top in J.D. Power’s business wireless ranks once again. J.D. Power today announced the results of its 2019 U.S. Business Wireless Satisfaction Study, and T-Mobile has come out on top for the third straight year. The study measures satisfaction across six factors: performance and reliability, customer service, sales representative and account executive, billing, cost of service, and offerings and promotion. It’s based on responses from 2,797 business decision-makers that were … [read full article]

T-Mobile ranks No. 1 in J.D. Power Wireless Purchase Experience Study for fourth straight time

T-Mobile has once again come out on top in a J.D. Power study. T-Mo has finished first in the new J.D. Power Wireless Purchase Experience Study – Volume 2, making the fourth straight time that T-Mobile has been the top-ranked U.S. carrier in this J.D. Power report. T-Mobile scored 864 points out of 1,000 in this latest study, an improvement of 10 points over T-Mo’s scores in the last two J.D. Power wireless purchase … [read full article]

T-Mobile finishes first in J.D. Power customer care report for 18th time

J.D. Power’s latest report on U.S. carrier customer care is out, and T-Mobile has come out on top once again. In its 2019 U.S. Wireless Customer Care Performance Study – Volume 2 report, T-Mobile beat out the other major U.S. carriers with a score of 847 points out of 1000. That beats the 833 points that T-Mo got in J.D. Power’s first 2019 customer care report that came out in January, and it marks the 18th time … [read full article]

T-Mobile finishes first in J.D. Power U.S. Wireless Purchase Experience study, Metro tops prepaid category

After coming in first in J.D. Power’s recent U.S. wireless customer care study, T-Mobile has now come out on top in another J.D. Power report. T-Mobile has finished first in the postpaid portion of J.D. Power’s new U.S. Wireless Purchase Experience study. T-Mo earned 854 points out of 1000 possible, with AT&T coming in second with 846 points. Verizon finished third with 837 points and Sprint rounded out the four major U.S. carriers with 815 points. … [read full article]

T-Mobile comes out on top in J.D. Power’s latest wireless customer care study

T-Mobile finished first in J.D. Power’s U.S. Wireless Customer Care Performance studies in 2018, and it looks like 2019 is starting out the same way. J.D. Power today announced the results of its 2019 U.S. Wireless Customer Care Performance – Volume 1 study, and T-Mobile has beaten out the competition. T-Mo finished with 833 points out of 1,000, well ahead of Verizon and its 812 points. AT&T came in third place with 799 points, and … [read full article]

T-Mobile finishes first in J.D. Power’s 2018 U.S. Business Wireless Satisfaction Study

T-Mobile has come out on top in recent J.D. Power wireless customer care and wireless purchase experience reports, and now it’s finished first in a report about business customers, too. J.D. Power announced today that T-Mobile ranked highest in its 2018 U.S. Business Wireless Satisfaction Study. In the study, T-Mobile performed best in the Large Enterprise (500 or more employees), Small/Medium (2o-499 employees), and Very Small (1-19 employees) segments, making it the second straight … [read full article]

T-Mobile finishes first in latest J.D. Power Wireless Purchase Experience report

After coming out on top in J.D. Power’s Wireless Purchase Experience study at the start of 2018, T-Mobile has once again finished first in J.D. Power’s report. J.D. Power today released its 2018 U.S. Wireless Purchase Experience study, which examines customer purchase experience when they use one of three channels: phone calls, a retail store, or a website. The purchase experience satisfaction is measured in store sales representative, website, offerings and promotions, phone sales representative, … [read full article]