Tag Archives: J.D. Power

T-Mobile comes in second in J.D. Power’s latest wireless purchase experience report

J.D. Power today released its report on wireless purchase experience satisfaction, and while T-Mobile didn’t win, it did do fairly well. This report on wireless purchase experience satisfaction evaluates the customer experience of making a sales transaction with their carrier. J.D. Power’s study measures six factors, which are (in order of importance): store sales representative; website; offerings and promotions; phone sales representative; store facility; … [read full article]

T-Mobile finished 3rd or worse in each region according to J.D. Power’s network quality rankings

J.D. Power recently published its latest network quality rankings, and it doesn’t make great reading for T-Mobile or its fans. While it may be leading the way in terms of speed in the major metro areas, when it comes to overall quality, it’s still lagging behind AT&T and Verizon. J.D. Power’s network quality rankings measures which carriers provide … [read full article]

T-Mobile leapfrogs Sprint, closes gap on Verizon/AT&T in J.D. Power customer satisfaction survey

2013 was a great year for T-Mobile. Its Uncarrier party shook the wireless industry, and it soon became one of the most talked about companies. It gained more customers than any carrier (bar Verizon) and its CEO is hot property, with publications everywhere trying to get an interview with the unconventional figure that is John Legere. It also kicked off its LTE network and is in the process of expanding it to reach more people. But all … [read full article]