Tag Archives: J.D. Power

T-Mobile and MetroPCS come out on top in J.D. Power’s wireless purchase experience report

One month after T-Mobile and MetroPCS topped J.D. Power’s wireless customer care rankings, T-Mo and Metro have won another award the research firm. T-Mobile and MetroPCS have come out on top in J.D. Power’s new U.S. Wireless Purchase Experience study. This report looks at the new device purchase experience, including in-store, telephone, and online methods. According to J.D. Power, T-Mobile has the best wireless purchase experience of any postpaid carrier in the U.S. T-Mo finished … [read full article]

T-Mobile and MetroPCS top J.D. Power’s latest wireless customer care rankings

One day after OpenSignal said that T-Mobile had the fastest average LTE download speeds of major U.S. carriers, T-Mo has won another award. J.D. Power says that T-Mobile offers the best wireless customer care in its first 2018 studies. T-Mo finished with 828 points out of 1,000 while Verizon came in second with 822 points and AT&T came in third with 811 points. Sprint finished with 755 points out of 1,000. MetroPCS performed similarly well in … [read full article]

T-Mobile finishes a close second place in J.D. Power’s latest wireless customer care report

One day after T-Mobile finished No.1 in Nielsen’s Customer Service Satisfaction report, another group has recognized T-Mo for its customer service performance. J.D. Power today released its 2017 U.S. Wireless Customer Care Full-Service Performance study, which examines the customer service of postpaid wireless carriers. That includes customer service performed over the phone, in walk-in retail stores, and online. In its latest report, J.D. Power ranked AT&T the highest among postpaid U.S. carriers for customer care, … [read full article]

T-Mobile comes in second in J.D. Power’s latest wireless purchase experience report

J.D. Power today released its report on wireless purchase experience satisfaction, and while T-Mobile didn’t win, it did do fairly well. This report on wireless purchase experience satisfaction evaluates the customer experience of making a sales transaction with their carrier. J.D. Power’s study measures six factors, which are (in order of importance): store sales representative; website; offerings and promotions; phone sales representative; store facility; and cost of service. In J.D. Power’s report, AT&T won with a … [read full article]

T-Mobile wins J.D. Power wireless customer care study again, says new iOS app launching today

It’s happened again, everyone. T-Mobile has received the highest rating in the latest J.D. Power Wireless Customer Care Study. The latest J.D. Power Wireless Customer Care Full-Service Performance Study shows T-Mobile edging out AT&T with a total score of 802 to 800. Meanwhile, Verizon scored 786 and Sprint brought up the rear with 755. J.D. Power says that T-Mo does particularly well with its phone system that … [read full article]

T-Mobile finished 3rd or worse in each region according to J.D. Power’s network quality rankings

J.D. Power recently published its latest network quality rankings, and it doesn’t make great reading for T-Mobile or its fans. While it may be leading the way in terms of speed in the major metro areas, when it comes to overall quality, it’s still lagging behind AT&T and Verizon. J.D. Power’s network quality rankings measures which carriers provide service with the fewest lost calls, slow downloads, texts that fail to send or other regular issues. And – … [read full article]

T-Mobile leapfrogs Sprint, closes gap on Verizon/AT&T in J.D. Power customer satisfaction survey

2013 was a great year for T-Mobile. Its Uncarrier party shook the wireless industry, and it soon became one of the most talked about companies. It gained more customers than any carrier (bar Verizon) and its CEO is hot property, with publications everywhere trying to get an interview with the unconventional figure that is John Legere. It also kicked off its LTE network and is in the process of expanding it to reach more people. But all … [read full article]

T-Mobile Wins JD Power Retail Sales Satisfaction Study, Again!

Chalk up one more T-Mobile win in the J.D. Power Wireless Retail Sales Satisfaction study! This win marks T-Mobile’s fourth consecutive highest ranking in the J.D. Power category which measures sales staff, price/promotion, store facilities and store displays. “To achieve this ranking even once is an honor. To see T-Mobile ranked highest four consecutive times reflects the hard work our retail sales employees put into ensuring a consistently excellent sales experience each and every time a … [read full article]