T-Mobile has done it again! The Un-carrier has landed on the number one spot of J.D. Power 2023 U.S. Business Wireless Satisfaction Study.

This study takes a look at small and medium-sized businesses and how they provide customer service to their customers. Once again, the Un-carrier earned the highest score across the following categories:

• Sales representatives and account executives
• Offerings and promotions
• Cost of service
• Billing 
• Customer service

The Un-carrier was able to provide value and benefits to small and medium-sized businesses through the following:

• Connectivity that businesses can count on with the largest, fastest and most awarded 5G network nationwide.
• Choice to upgrade every year and access the latest technology with Go5G Business Next.
• Premium business travel benefits valued at over $400, including free in-flight Wi-Fi and streaming, high-speed data abroad, international roaming and more with eligible plans.
• Business solutions like Microsoft 365 on Us and Scam Shield Premium.
• An added layer of security with Secure Wi-Fi, a set-and-forget app that automatically helps protect customers’ data and enhances their smartphone experience when connected to public Wi-Fi — included in eligible plans.
• Dedicated support for businesses and a personalized onboarding plan and implementation team with Seamless Switch.

You can learn more about the study here.

Source: T-Mobile