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(Updated) HTC Ville Caught On Video Running Android 4.0, Sense 4.0

Update: Sorry guys, looks like someone took the video offline. HTC’s upcoming HTC Ville smartphone stars in a newly leaked video ahead of its expected official announcement next month at Mobile World Congress in Barcelona. It was back on January 13th that we first got word the HTC Ville could be heading to T-Mobile sometime in the future. So what do we know about the … [read full article]

T-Mobile Continues To Train Frontline Employees On Churn-Reducing Efforts

T-Mobile’s churn-reducing efforts for 2012 continue with new frontline employee training highlighting “four non-negotiable customer standards.” T-Mobile is looking for frontline employees to cover four basic steps to help make sure a customer leaves the store happy and smiling. The first step is a personal coverage check to determine if the future T-Mobile customer will have a good signal at their home or office. … [read full article]

Meet Joe, T-Mobile’s Best Windows Phone Salesman

Meet Joe, T-Mobile’s top Windows Phone salesman as he works his way through CES 2012 by meeting Carly, taking a helicopter ride, driving a Ferrari, attending a Playboy party and more. It looks like Joe had a great week. Hey Google, how about a Playboy party invite for some top Android salespeople? Show some love for that increasing marketshare, just saying. “Do you know Joe? He’s … [read full article]

T-Mobile To Offer Additional Unlocked iPhone Support Beginning January 30th

Starting on January 30th, T-Mobile will “begin offering additional support to customers using an Apple iPhone on our network.” T-Mobile’s added iPhone support will include “common procedures, information about feature and specifications and other basic device questions.” T-Mobile is implementing these changes to support the 1 million plus users on the Magenta … [read full article]

HTC To Scale Back 2012 Smartphone Production, Focus On “Hero” Phones

HTC’s lead UK representative Phil Roberson has provided a little insight into the company’s 2012 plans. Roberson recently spoke with Mobile Magazine and admitted that 2012 would see HTC trimming back on the number of new devices introduced to better focus on “hero” devices. We have to get back to focusing on what made us great – amazing hardware and a great … [read full article]