Tag Archives: virgin mobile

T-Mobile finishes first in J.D. Power customer care report for 18th time

J.D. Power’s latest report on U.S. carrier customer care is out, and T-Mobile has come out on top once again. In its 2019 U.S. Wireless Customer Care Performance Study – Volume 2 report, T-Mobile beat out the other major U.S. carriers with a score of 847 points out of 1000. That beats the 833 points that T-Mo got in J.D. Power’s first 2019 customer care report that came out in January, and it marks the 18th time … [read full article]

T-Mobile reportedly working on final details of merger concessions with DOJ, decision could be close

Details on T-Mobile, Dish Network, and the U.S. Department of Justice’s negotiations regarding the T-Mo-Sprint merger have been trickling out lately, and today a new report has come out that claims that the DOJ could finally approve the deal soon. The Justice Department is ironing out the “final issues” with T-Mobile on an agreement that will make Dish Network a fourth competitive U.S. carrier, says Bloomberg, which we’ve heard is critical … [read full article]

T-Mobile customers are the most satisfied among top U.S. carriers, report says

A new report says that T-Mobile customers are the most satisfied among all of the top four U.S. carriers’ subscribers. T-Mobile finished with a customer satisfaction score of 76 out of 100 in the American Customer Satisfaction Index’s (ACSI) Wireless Service and Cellular Telephone Report 2018-2019. U.S. Cellular and Verizon weren’t far behind, each with a score of 74, while AT&T earned a score of 73 and Sprint rounded things out with a score of … [read full article]

T-Mobile pledges to support Sprint’s Lifeline Assistance program ‘indefinitely’ if merger is approved

T-Mobile has made several commitments in its effort to get its merger with Sprint approved by regulators, and today T-Mo has made another promise. T-Mobile will continue to support Sprint’s Assurance Wireless brand “indefinitely” if its merger is approved, T-Mobile president and COO Mike Sievert has confirmed. Assurance Wireless, which is part of Sprint prepaid brand Virgin Mobile, takes part in the Lifeline Assistance program and offers discounted service to those in public assistance programs … [read full article]

T-Mobile comes out on top in J.D. Power’s latest wireless customer care study

T-Mobile finished first in J.D. Power’s U.S. Wireless Customer Care Performance studies in 2018, and it looks like 2019 is starting out the same way. J.D. Power today announced the results of its 2019 U.S. Wireless Customer Care Performance – Volume 1 study, and T-Mobile has beaten out the competition. T-Mo finished with 833 points out of 1,000, well ahead of Verizon and its 812 points. AT&T came in third place with 799 points, and … [read full article]

T-Mobile says Sprint merger won’t mean end of MetroPCS, Boost Mobile, or Virgin Mobile

In addition to talking up its wireless-only TV and home internet bundle, T-Mobile recently talked to the FCC about what would happen with its prepaid brands if it merges with Sprint. T-Mobile has told the FCC that if it’s allowed to merge with Sprint, it will keep both MetroPCS as well as Boost Mobile and Virgin Mobile around. T-Mo explained that each brand targets different types of customers. T-Mo went on to claim that … [read full article]

MetroPCS goes after Sprint with ‘The Biggest Offer in Sprint’s History’

Sprint is currently offering what it calls the “biggest wireless offer in US history,” saying that it’ll cut switchers rate plans in half. Well now MetroPCS has gone ahead and responded to Sprint’s promo with what it’s calling “The Biggest Offer in Sprint’s History.” With this new promo, Sprint switchers can get up to 50 percent off the price of Sprint’s Family Share Pack plan. … [read full article]

Strangest Commercial Ever Offers T-Mobile Customers $100 Credit To Switch To Virgin Mobile

Hello again Virgin Mobile and thank you very much for the creepiest commercials ever. Seriously, Virgin’s second commercial in two years aimed directly at stealing T-Mobile customers is perhaps the oddest commercial I’ve seen in recent wireless industry history. A brain jumping on a chair is somehow appealing and makes me want to switch carriers, riiiiiight. I’m usually pretty critical of T-Mobile’s marketing but at least I don’t cringe when I … [read full article]

Virgin Mobile Takes On T-Mobile’s Carly Ads, AT&T Customer Service

Looks like Virgin Mobile is joining the ranks of Cricket in poking fun at T-Mobile’s AT&T takeover with a new ad campaign that emphasizes Virgin’s “cheaper than T-Mobile” pricing. In this television spot called “party,” Virgin’s ridiculous attempt to poke fun at the Spencer and Heidi “The Hills” phenomenon includes a white set with an imitation Carly spokeswoman in the ever so familiar pink dress. With a “spin” on the white background Virgin Mobile attempts to … [read full article]