Tag Archives: Customer Care

T-Mobile finishes first in J.D. Power customer care report for 18th time

J.D. Power’s latest report on U.S. carrier customer care is out, and T-Mobile has come out on top once again. In its 2019 U.S. Wireless Customer Care Performance Study – Volume 2 report, T-Mobile beat out the other major U.S. carriers with a score of 847 points out of 1000. That beats the 833 points that T-Mo got in J.D. Power’s first 2019 customer care report that came out in January, and it marks the 18th time … [read full article]

T-Mobile comes out on top in J.D. Power’s latest wireless customer care study

T-Mobile finished first in J.D. Power’s U.S. Wireless Customer Care Performance studies in 2018, and it looks like 2019 is starting out the same way. J.D. Power today announced the results of its 2019 U.S. Wireless Customer Care Performance – Volume 1 study, and T-Mobile has beaten out the competition. T-Mo finished with 833 points out of 1,000, well ahead of Verizon and its 812 points. AT&T came in third place with 799 points, and … [read full article]

T-Mobile and MetroPCS come in first in J.D. Power’s new wireless customer care study

After coming out on top in J.D. Power’s U.S. Wireless Customer Care Performance study at the start of 2018, T-Mobile and MetroPCS have beat out the other carriers again today. J.D. Power today released the results of its U.S. Wireless Customer Care Performance study, which takes a look at customers who contacted their carrier’s customer care department within the past three months. This includes customer service over the phone, in-store contact, online chat, email, social … [read full article]

T-Mobile adopts Tupl’s AI technology to make its customer care better

T-Mobile is adding some new technology to its customer care arsenal. Tupl announced today that T-Mobile is using its Automated Customer Care Resolution (ACCR) tool. The technology uses artificial intelligence (AI) to give T-Mobile customer care reps with detailed cause reports and technical resolutions so that the the reps more quickly help customers. Tupl claims that its ACCR tool is 100 times faster and up to 4 times more accurate than other resolution methodologies. Here’s what … [read full article]

T-Mobile and MetroPCS top J.D. Power’s latest wireless customer care rankings

One day after OpenSignal said that T-Mobile had the fastest average LTE download speeds of major U.S. carriers, T-Mo has won another award. J.D. Power says that T-Mobile offers the best wireless customer care in its first 2018 studies. T-Mo finished with 828 points out of 1,000 while Verizon came in second with 822 points and AT&T came in third with 811 points. Sprint finished with 755 points out of 1,000. MetroPCS performed similarly well in … [read full article]

T-Mobile finishes a close second place in J.D. Power’s latest wireless customer care report

One day after T-Mobile finished No.1 in Nielsen’s Customer Service Satisfaction report, another group has recognized T-Mo for its customer service performance. J.D. Power today released its 2017 U.S. Wireless Customer Care Full-Service Performance study, which examines the customer service of postpaid wireless carriers. That includes customer service performed over the phone, in walk-in retail stores, and online. In its latest report, J.D. Power ranked AT&T the highest among postpaid U.S. carriers for customer care, … [read full article]

T-Mobile wins J.D. Power wireless customer care study again, says new iOS app launching today

It’s happened again, everyone. T-Mobile has received the highest rating in the latest J.D. Power Wireless Customer Care Study. The latest J.D. Power Wireless Customer Care Full-Service Performance Study shows T-Mobile edging out AT&T with a total score of 802 to 800. Meanwhile, Verizon scored 786 and Sprint brought up the rear with 755. J.D. Power says that T-Mo does particularly well with its phone … [read full article]

T-Mobile beats out other major US carriers in Consumer Reports nationwide survey

After winning a J.D. Power customer care award and an Ookla award for “Fastest Mobile Network,” T-Mobile today beat out its competitors again. T-Mobile has been named the best US wireless carrier by a Consumer Reports nationwide survey. The survey asked customers about the carriers’ value, voice quality, texting, data speeds, web issues, and customer support. T-Mo beat out the other three major … [read full article]

T-Mobile opens brand new customer care center in Birmingham, Alabama

T-Mobile just announced through a press release that it has opened a new, expanded customer care center in Birmingham, Alabama. Company execs (including Mike Sievert) and a number of other T-Mo leaders were present as the carrier opened its brand new center. As well as opening its new center, T-Mobile committed further financial support to the local community in Greater Birmingham by announcing a $10,000 grant to the YMCA in the … [read full article]