It’s that time again, time for a new J.D. Power and Associates‘ semiannual Wireless Customer Care survey. T-Mobile has grabbed the top spot quite a few times, but this time they were eked out by Verizon. T-Mobile … [read full article]
If you were planing on getting that overdue bill fixed or getting an extra discount from the Loyalty Dept., you might want to do it before President’s Day. T-Mobile states that most Customer Service and Sales will be closed for the upcoming holiday between 10 p.m PT on February 20th and 3 a.m PT on February 22nd. If you try to reach General Care, Customer Loyalty, Financial … [read full article]
Beginning July 1st, customers that upgrade through T-Mobile Customer Care will be required to pay for their handset upgrades at the time of purchase by credit or debit card instead of billing the charges to their T-Mobile account. EIP customers will be required to pay the first installment only in addition to the Upgrade fee and shipping costs. As for non-EIP … [read full article]
