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T-Mobile experienced a data breach on August 20th

UPDATE: T-Mobile has told Motherboard that the breach affected around 3 percent of its 77 million customers — around 2.3 million people — and that that the hackers were part of an “international group”. UPDATE 2: T-Mobile has confirmed that “encrypted passwords” were part of the data compromised by the hackers. Security researchers speaking to Motherboard say that the algorithm used for these passwords may be weak, and … [read full article]

T-Mobile launches Team of Experts for better customer service

T-Mobile’s next Un-carrier move is all about customer service. T-Mobile Team of Experts is a group of 30 to 40 customer care employees that serves a city. These customer service reps sit together and are trained on a wide range of topics so that you don’t have to get bounced around from one person to another. These reps can also work with specialists in T-Mobile’s retail stores … [read full article]

T-Mobile says next Un-carrier move coming August 15th

Ready for the next Un-carrier move? Hopefully you are, because it’s coming soon. T-Mobile CEO John Legere confirmed on today’s Q2 2018 earnings call that T-Mo’s next Un-carrier move will be revealed on August 15th. “Isn’t it about time we shake things up in this industry again? Let me just say that our next industry-shaking Un-carrier move is just two weeks away,” Legere said. “I’ll leave it at … [read full article]