Archive | November, 2021

T-Mobile acknowledges problem with Black Friday iPhone 13 promotion

Black Friday and Cyber Monday both just ended with the usual number of happy customers who were able to score a deal. But if you’re one of the T-Mobile customers who picked up an Apple device hoping to get a rebate on your purchase, you may want to hold off on celebrating just yet.  Before the much anticipated sale happened, T-Mobile already promoted the offer:  “Deals for Apple Fans: New and existing customers can score a FREE … [read full article]

T-Mobile, Verizon customers reported a service outage yesterday

Yesterday, both Verizon and T-Mobile trended on social media for negative reasons. It turned out that there were a number of customers of either carrier who experienced a service outage. Users from either network shared that they are unable to call numbers from rival carriers.  As seen on DownDetector, it looks like the issue first started around 12 pm EST. It then peaked hours later, around 5 pm … [read full article]

T-Mobile unveils Cyber Monday deals

Cyber Monday is here and T-Mobile continues to celebrate the occasion by offering a selection of devices on sale.  Some of the deals include an Apple iPhone SE on Us via 24 monthly bill credits when you add a line on any postpaid consumer plan. This offer is available to new and existing T-Mobile and Sprint customers.  There is also a chance to get a free Samsung Galaxy A10e or A11, or an LG Velvet via 24 … [read full article]

T-Mobile will settle June 2020 outage for $19.5 million

Last year, T-Mobile customers experienced a massive outage that led to over 20,000 failed 911 emergency calls. And now, the mobile operator has agreed to settle a probe for $19.5 million.  The Federal Communications Commission (FCC) prompted an investigation into the June 2020 outage that lasted over 12 hours. It also led to a congestion on T-Mobile’s networks and caused “the complete failure of more than 23,000 911 calls.”  As part of its consent decree with the … [read full article]

NAD: T-Mobile can’t use “most reliable” slogan on ads

T-Mobile is on the hot seat right now over its advertising claims of having the “most reliable” 5G network. This claim, of course, comes from umlaut’s latest survey. But apparently, the National Advertising Division (NAD) has ruled that T-Mo cannot advertise based on this claim. T-Mobile plans to appeal the decision.  This issue first arose after AT&T challenged the claims that the Un-carrier made on TV and online ads. It caught the attention of the NAD, which … [read full article]

Grab a limited Lite-Brite T-Mobile Edition toys and win a Magenta Ticket

T-Mobile has partnered with Hasbro to come up with the limited Lite-Brite T-Mobile Edition toy.  This partnership brings a nostalgic flair to T-Mobile’s feat since Lite-Brite toys have been part of every adult’s history for over 50 years. With their partnership, they bring about 184 magenta pegs that illustrate the US map. This is a representation of the Un-carrier’s move on lighting up the country with its 5G network.  Right now, you can order one of these … [read full article]

Nokia X100 now exclusively available at T-Mobile, Metro by T-Mobile

T-Mobile has just welcomed the newest smartphone to be available in its stores, the Nokia X100. And with this welcome, the Un-carrier has released a new promotion for both new and existing customers.  The Nokia X100 is exclusively available at T-Mobile and Metro by T-Mobile. And for an undisclosed period of time, new and existing customers can get the phone for free by simply adding a line.  This device comes as a 5G-powered smartphone that can connect … [read full article]

T-Mobile denies customers’ rebate claim on Apple Watch Series 7 purchase

T-Mobile seems to be rejecting rebate claims for purchases on the Apple Watch Series 7. According to support emails, T-Mobile says there is no such promotion on the Apple Watch.  But as reported by AppleInsider, the Apple Watch Series 7 pages on Apple US promote a rebate deal from T-Mobile and Verizon. The promotion shares that customers of either carrier can enjoy a $100 rebate … [read full article]

T-Mobile will now fix your device if you are within driving range of their store

T-Mobile recently made changes to its in-house warranty program, Protection<360>. Most of those changes have been positive for customers, such as bringing in former Sprint Complete customers and increasing its number of claims per year.  But let’s talk about one of those changes, particularly, its decision to integrate its specialized repair centers into select T-Mobile stores. According to [read full article]