T-Mobile will soon offer in-store device repairs


Good news to all T-Mobile customers. Starting November 1st, T-Mobile will be accepting in-store same-day device repairs across the country. This will be available for customers with Protection<360> at 500 T-Mobile stores. 

This is the first time that T-Mobile will offer in-store repairs and service locations in their stores. If you need to have your device repaired and you have Protection<360> enabled, you can check T-Mobile’s Store Locator to look for an authorized location. You can then set up an online appointment with their built-in tool. Right now, the tool is not yet available on their website. 

T-Mobile has also upgraded its Protection<360> to five claims per year. This protection is provided by Assurant and is more than the industry standard of only three claims per 12 months. 

Protection<360> is available starting at $7/month (tax not yet included). This provides the following coverage:

  • Accidental damage, loss, and theft coverage — including next business day replacements
  • AppleCare for eligible Apple devices
  • Unlimited screen protector replacement
  • Hardware service coverage, such as a mechanical breakdown, included with unlimited claims
  • JUMP! Upgrades — T-Mobile customers get the latest and greatest device sooner
  • Live tech support via the Protection<360> iOS and Android app
  • More

You can add Protection<360> to your plan when you make a qualified device purchase, complete repair, lease, or finance up to 30 days later in a T-Mobile store, online, or by giving them a call.


Source: T-Mobile


  • aLdo

    first, second, & third

  • Andrew

    The tmobile store is a horrible experience simply trying to buy devices because there are always 10 people in line trying to pay their bill for whatever reason. Now they want to repair devices there too?

    • Jim Mill

      Man I remember when Sprint tried to do this so what stinks about this is when Sprint was doing it if you had an issue with your phone you had to go to one of these places that had a repair shop but if you lived in a small town they didn’t have one in your store so you had to drive like 2 hours to the closest one instead of sending in your phone to have it repaired or get a new one

      • MissedCall

        T-Mobile is trying a number of failed Sprint ideas.