T-Mobile acknowledges problem with Black Friday iPhone 13 promotion

apple-iphone-13-t-mobile-promotion-black-friday

Black Friday and Cyber Monday both just ended with the usual number of happy customers who were able to score a deal. But if you’re one of the T-Mobile customers who picked up an Apple device hoping to get a rebate on your purchase, you may want to hold off on celebrating just yet. 

Before the much anticipated sale happened, T-Mobile already promoted the offer: 

“Deals for Apple Fans: New and existing customers can score a FREE iPhone 13 Pro, FREE set of AirPods (2nd generation) and a FREE year of Apple TV+ on Magenta MAX or Sprint MAX with eligible trade-in. And anyone can get HALF OFF an iPhone 13 Pro and HALF OFF a set of AirPods (2nd generation) with eligible trade-in on ANY postpaid consumer plan.”

But as it turns out, the offer hasn’t been coordinated properly with Apple. Users who purchased an iPhone over the weekend have reported that their trade-in devices were denied. They also did not receive a rebate on their bill to take care of the price of their iPhone 13. 

One of the customers who experienced this is Bloomberg’s Mark Gurman, who shared his experience on Twitter. He shared a screenshot of how his submission was denied and that Apple returned his device as ineligible.  

But the good news is that T-Mobile has already acknowledged the issue. According to Gurman’s screenshot, T-Mobile has reached out to him to resolve the promotional credit issue. The Un-carrier also promised to “be more transparent about rebate terms moving forward.” 

Gurman also encouraged other customers experiencing an issue to reach out to T-Mobile if something is wrong with their purchase.  

 

Source: PhoneArena

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  • OZ

    They have denied my service discount rebate for an iPhone purchased directly at Apple 2 months ago. I’m teaching out to them to fix.

  • Ryan Sanchez-Breton

    Seeing this story on several sites. Surprised no one stopped to ask why the screenshot shows the denied promo ran from 9/17 to 11/4, or over a week before T-Mobile started running their black Friday promos.

    • Nick Glott

      It is not the black Friday one getting denied but the Iphone13 promo at the Apple store getting a $200/500 service discount when you traded in an eligible device directly to apple when the Iphone13 launched. Mine got denied today :(