Archive | 2015

T-Mobile “clear winner” in Computerworld wireless customer satisfaction survey

Earlier today, Computerworld released the results of its wireless customer satisfaction survey for 2014, and it paints a glowing picture for T-Mobile. Our favorite carrier scored really well, particularly in customer survice and in the “performance relative to cost” categories. In fact, of the eight individual categories, T-Mo finished top in six of them. … [read full article]

T-Mo now stocking NEW2U certified pre-owned phones in store?

Our contacts have informed us that retail brick-and-mortar stores now have the NEW2U certified pre-owned devices in stock. Previously, stores would have to submit a Ship-to fulfilment and have the devices shipped to the customer. We’re not exactly sure when the stock started arriving, so we could be a little late on this one. But, I still wanted to let you know that you can … [read full article]

T-Mobile announces Smartphone Equality, loyal low credit customers can now get great deals too!

John Legere took to YouTube in his very first Vlog to announce a new and exciting Uncarrier initiative. Unlike other moves, it’s not just about new plans and new offers. It’s about changing part of T-Mobile’s business practice in a way which will improve the experience of being a T-Mobile customer for the loyal subscribers. Especially those with low … [read full article]

Rumor: Google wants to launch its own wireless service, using T-Mobile and Sprint networks

Listen to a John Legere interview over the past few months and you’ll have undoubtedly hear his prediction that the wireless industry’s carriers are likely to be challenged by other, non-traditional carriers. Names like Facebook and Google have been thrown around in respect to other companies getting in on the wireless service game. His prediction could become reality sooner … [read full article]