Tag Archives: fees

Metro by T-Mobile automated device swap system having issues, but $15 fee not being charged

Remember late last year when Metro by T-Mobile said it would allow customers to change devices for free following a brouhaha about it enforcing a $15 fee? Recently there have been concerns that that fee had come back, but there’s an explanation for what’s going on. Metro by T-Mobile customers on Twitter and Reddit have said this week that the $15 device swap fee had returned. Some folks said that free swaps only … [read full article]

Metro by T-Mobile now offering a way for customers to change devices for free

Metro by T-Mobile made headlines earlier this week when it confirmed that it would begin enforcing a $15 plus tax fee any time that a customer wanted to change a device. Now it looks like it may have backed off that policy a bit. Metro by T-Mobile confirmed to me today that customers can now change their device for free over the phone. “All current Metro customers can now complete a device (IMEI) change free … [read full article]

Metro by T-Mobile charging $15 fee to change phones

Heads up, Metro by T-Mobile customers, because the next time that you change your device, you’ll be hit with a fee that you may have previously avoided. Metro by T-Mobile is now charging a $15 fee plus taxes whenever a customer changes devices. The fee was spotted by users on Reddit and went into effect recently. Some folks say that this fee was always in place, but that you could easily get around … [read full article]

T-Mobile monthly fee increase happening on June 10

Heads up, folks, because T-Mobile has announced a fee change that’s going to affect some T-Mo customers. Starting June 10, 2017, the Regulatory Programs & Telco Recovery Fee for select T-Mobile accounts will increase. The cost will go from $2.71 to $3.18 for voice lines, while data lines will see their fee increase from $0.98 to $1.16. This change doesn’t affect T-Mobile customers on a T-Mobile One plan with taxes and fees included. It does … [read full article]

T-Mobile plan fees and taxes being adjusted from March 22nd, small RPF increase

In T-Mobile’s support pages, the company has announced that from March 22nd it will be changing some of the taxes and fees on its plans. The carrier states that this should result in a bill decrease for the majority of its customers, but for some, bills will remain the same or increase by no more than 1-2% of the total bill. “As part of regular government program compliance reviews, we will adjust the … [read full article]

Five Recommendations For T-Mobile USA In 2012

I came across an article yesterday afternoon from Matthew Miller, a ZDNet Contributor and T-Mobile customer whom I also had the pleasure of meeting this week at CES. Miller’s post highlights five simple recommendations for T-Mobile in 2012 to help solidify their user base and re-establish themselves as a player in the US wireless market. T-Mobile highlighted at their 2012 CES event that they continue to expand their HSPA+ coverage, rollout new devices … [read full article]

T-Mobile To Increase Regulatory Fee, Doesn’t Allow You To Exit Contract

Word has gotten out that T-Mobile has been sending out notices like the one seen in the image above regarding an upcoming increase in T-Mobile’s Regulatory Programs Fee. While plenty of you have emailed in the last 24 hours with hopes this might give you an escape from your T-Mobile contract we don’t believe that is the case. T-Mobile’s dedicated page to Regulatory Programs Fees highlights that any change doesn’t mandate a … [read full article]