Metro by T-Mobile now offering a way for customers to change devices for free

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Metro by T-Mobile made headlines earlier this week when it confirmed that it would begin enforcing a $15 plus tax fee any time that a customer wanted to change a device. Now it looks like it may have backed off that policy a bit.

Metro by T-Mobile confirmed to me today that customers can now change their device for free over the phone. “All current Metro customers can now complete a device (IMEI) change free of charge by calling 611, *228 or 888-8metro8 and using our automated system,” says Metro.

Because your SIM card is linked to your phone’s IMEI on Metro by T-Mobile, you need to contact customer service when you want to change phones. The $15 device change fee has been around for awhile, but customers said that you could previously get around it by contacting customer support. Recently, though, Metro by T-Mobile began enforcing it for all device changes, which it said was being done “to keep pricing low.”

The decision was met with a lot of negativity by Metro customers, and now it looks like Metro customers will be able to avoid that fee if they want to. This is welcome news for Metro by T-Mobile customers. A $15 plus tax fee to change your device isn’t cheap, especially if you’re the type of person who likes to regularly switch to different phones. Now you can call Metro’s support and switch phones without having to pay a fee.

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  • Mickey T

    Most folks probably don’t swap phones often but the one scenario that it would happen is usually some sort of an emergency so having to take an extra step to get into a new/replacement phone sounds like such a hassle.

    For me this wouldn’t work. I have two sims. One of which i swap between a phone and a smart watch.

    I wonder how long before they do away with the process altogether.

    • Acdc1a

      It drives the customer like me away though. I usually use my Z3, but if I go out of town and might not have outlet access I swap to my E4 Plus. Paying $30 every time I do that would be insane.

    • Pak T

      “All current Metro customers can now complete a device (IMEI) change free of charge by calling 611, *228 or 888-8metro8 and using our automated system,”

      You shouldn’t have to do this AT ALL! There is absolutely no reason to tie a SIM card to a specific IMEI. I have been with T-Mobile for 20 years and I have never had to do anything when ever I wanted to switch to another phone other than moving the SIM card. That was the way the GSM systems were designed from the get-go so to make a customer even have to call a number and use an automated system to move a SIM is stupid.

      “Metro by T-Mobile began enforcing it for all device changes, which it said was being done “to keep pricing low.””

      If they want to keep prices low then they wouldn’t have added the extra unnecessary layer in to begin with. It was/is clearly a cash grab.

      • Jared Hylton

        They “say” it is to prevent theft of devices, but with defeat devices like USIMs and etc these days, it doesn’t matter if they lock the IMEI number or not. I’ve physically seen someone take a blacklisted iPhone, pop a USIM (or a Turbo SIM) into the phone, tap some weird code out in the emergency dialer, and boom — everything was working. Phone calls, text and MMS, data, you name it. All they had to do was spoof the IMEI number using that USIM and they had 0 problems. I don’t think T-Mobile/Metro is telling the truth here. They say all of this is to prevent this or that, but in reality, I think the stock holders are just screaming for more revenue. That’s what it always boils down to.

  • Oscar Ayala

    Good ! Wish they would’ve told me this 2 days ago tho! At least they did something about it

    • marque2

      You can probably call customer service and get a refund.

  • dontsh00tmesanta

    Not good enough anymore…get rid of tying Sims to imei and join the rest of the world

  • dcmanryan

    100% this happened because of the feedback they’ve heard on sites like this. Keep up the good work people and remember we do hold some power and that power is rather or not we open our wallets.

  • marque2

    I guess that is a difference with TMobile. I have just called to ask what a charge was for (and it was reasonable) and they took it off without my even requesting it

  • marque2

    So as a TMobile customer can i buy a Metro phone to use on TMobile? So they have any worthwhile mod range phones?

    • riverhorse

      You will need to subscribe to service to buy the phone,,, then. .. Either wait 90 days to unlock it for free by Metro OR pay to unlock the phone some other way.

      • Mike Thaler

        Does this mean you can’t tsfr. phones between Metro and TM and vice-versa?

        • riverhorse

          Yes you can, you just need to unlock them first. Doesn’t make sense, but that’s what they require.
          FYI you don’t have to subject yourself to their mandated wait period. You can buy an unlock code on Ebay for example.

  • riverhorse

    This is good but not enough. Metro the only cellular chimpanzees that don’t allow self swapping out sim. Many people need to switch out to a tougher or cheaper phone if going to a dicey location, physical job, gym(lockers are atms for dishonest employees), beach, etc.

  • riverhorse

    Try again. Ask to speak to retention because you’re going to cancel service over this. I guarantee they will take care of you. Must call during office hours though.

  • Jason Caprio

    lol T-Mobile is acting like they’re doing people favors by making them jump through hoops just to pop a sim card in another phone and avoid a $15 + Tax fee. What exactly is the company producing to justify this charge? I guess they do whatever they can do to hold on to whatever extra revenue they can generate. T-Mobile/Metro is becoming more “carrier” by the day.

    Remember kids, T-Mobile is not your friend. They are a business providing a service and taking your money. It’s only a matter of time before people get sick of the nickle and diming and they start to lose customers.

  • MJ

    Actually because of this I ported 3 devices, I called customer care told to remove the fee also wants to switch without charge since I got new device they keep saying it’s valid charges, tried supervisor couldn’t help me, asked account details and pin, porter out yesterday. 3 family lines MetroPCS lost already like me. I’m never looking back Metropcs again, I have another carrier which I can swap my simcard anytime I want no matters how many times. Metropcs must remove this options completely like other prepaid carriers, wish to switch their whenever they wanted too, not to call every time like emergency scenario.

  • Last Mason

    2 weeks ago was trying to activate iPhone w/ t-mobile. Phone was not purchased from t-mobile. the t-mobile store clerk wanted to charge 25 bucks for a new sim card that fit my new phone. that’s after 20 years service with t-mob. (2 accounts, always paid bills, etc.) then 3 calls w/ customer service, they want 25 bucks. finally got a decent manager at another local t store, who GAVE me a sim card no charge. Sim fees are an outrage, behaving like the airlines with bs fees. thanks, I feel better….

  • Jason

    You gonna charge me 15 dollars to keep prices low??? 15 dollars is costing me 15 dollars too much when I got it free before.

    • Sharti24

      To keep plan costs low is what they mean

  • none

    Problem with this whole, having to call them or walk into a store thing:
    What if, my phone breaks, so I have to put the SIM card into a spare phone until I get the main one fixed or replaced? You can’t call Metro, since the SIM card won’t work, you have to walk into a store and have it switched.

  • mikkej2k

    What will they do with phones with eSIMs?

  • Francisco Peña

    why even have it to even need to call to waive?