Tag Archives: Awards

T-Mobile Wins J.D. Power’s Customer Care Recognition for the 14th Consecutive Time

T-Mobile has won another recognition. This time, it comes from J.D. Power’s 2024 US Wireless Customer Care Study – Volume 2. This is the 14th consecutive time for the past seven years that T-Mobile received this award.  This award proves that T-Mobile is the undisputed leader when it comes to customer service. Their Team of Experts continue to follow the carrier’s commitment to providing quality customer service to the brand’s subscribers.  In this new award, T-Mobile … [read full article]

T-Mobile Tops Ookla’s Speedtest® Results Third Time in a Row

Once again, T-Mobile has topped the results of a third-party network report for speed and performance. This marks the third consecutive time that T-Mobile topped Ookla’s Speedtest® Connectivity report.  Ookla released the results of its Speedtest® Connectivity United States 1H 2024 report where T-Mobile won the most number of categories. This is similar to the results that the network report published over the last couple of years:  Fastest Network: Download speeds more than 2x faster than … [read full article]

T-Mobile Tops Retail Experience Study for 12th Consecutive Time

t-mobile-corporate-logo

The results are in! And once again, T-Mobile proves to be the leader when it comes to providing retail experience to customers. Earlier today, the results of J.D. Power’s 2023 U.S. Wireless Retail Experience Study–Volume 2. Previously, this study was called the Wireless Purchase Experience Study. Despite the name change, the study checks out the different wireless firms that were able to provide enough information to customers prior to purchasing a wireless plan or device.  As [read full article]

T-Mobile Tops umlaut’s Latest 5G Audit Report

After topping Ookla’s latest Q2 2023 Speedtest report, T-Mobile has topped another 5G Audit report. This time, the report comes from umlaut (part of Accenture) industry experts.  The new report collected data from 15 billion samples from 1.1 million real 5G users. Through this, they were able to measure 5G network performance, which showed that T-Mobile was on the top spot.  The report revealed that T-Mobile topped the following in the study: Overall highest 5G score … [read full article]

T-Mobile Tops Ookla’s Latest Speedtest Q2 2023 Report

T-Mobile has reason to celebrate once again as it earns the top spot in a new network and 5G performance report gathered by an independent third-party.  Earlier today, Ookla released the results of its Speedtest Global Index Market Analysis United States Q2 2023 report. And the results of the study reveal that T-Mobile is undefeated in overall network performance and 5G performance.  In response to the report, T-Mobile’s President of Technology, Ulf Ewaldsson, said: “The network we’ve … [read full article]

T-Mobile lands first on umlaut and Ookla’s latest study

And once again, T-Mobile proves itself as the 5G leader in the country.  Earlier this week, umlaut and Ookla both released the results of their individual studies where T-Mo landed the top spot.  In umlaut’s 5G Network Performance Audit Report, T-Mo was named as the most reliable 5G network with the best 5G coverage and fastest active 5G download and upload speeds. This is the Un-carrier’s third consecutive time to top the results of the report. … [read full article]

T-Mobile unveils winners of its first Unconventional Awards

Earlier this evening, T-Mobile announced the recipients of its first-ever Unconventional Awards. The announcement was made at the Mobile World Congress in Las Vegas, NV.  The award honored customers whom T-Mobile considered as disruptors in their industries; who broke through conventions and challenged the status quo.  There are three categories that T-Mo awarded: Innovation in Customer Experience, Innovation in Employee Enablement, and Innovation in Industry.  The winners in each category are: Innovation in Customer Experience: Tennessee State … [read full article]

Report: T-Mobile has best 5G Availability and 5G Reach in the world

T-Mobile customers are able to enjoy 5G signals more often and in more places compared to anyone else in the world. And this is something that not only T-Mo has discovered.  Earlier today, Opensignal published its latest 5G Global Mobile Network Experience Awards 2022. The research firm found that T-Mobile has the best 5G Availability and 5G Reach in the world. This is the second consecutive year that T-Mobile won a 5G Global award.  “The latest … [read full article]

T-Mobile lands top spot of J.D. Power study– 10th consecutive time

T-Mobile has done it again! And by that, we mean landing on J.D. Power’s top spot among Mobile Network Operators. The report shared the results of its latest 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study – Volume 2, which led to T-Mobile’s win for the 10th consecutive time.  This study evaluates customers’ experience across six service platforms: store, phone, website, app, social media, and text. From this, T-Mobile gained a score of 816 points, … [read full article]

T-Mobile comes in a close second in JD Power phone buying experience study

Hot on the heels of a RootMetrics’ wireless network report, JD Power has released a new report of its own that measures customer satisfaction with the wireless device purchase process. And with this one, T-Mobile fared much better. JD Power’s study evaluates the buying experience for customers picking up a new wireless phone from any of three channels: phone calls with sales reps, … [read full article]