T-Mobile comes in a close second in JD Power phone buying experience study

Hot on the heels of a RootMetrics’ wireless network report, JD Power has released a new report of its own that measures customer satisfaction with the wireless device purchase process. And with this one, T-Mobile fared much better. JD Power’s study evaluates the buying experience for customers picking up a new wireless phone from any of three channels: phone calls with … [read full article]