Hot on the heels of a RootMetrics’ wireless network report, JD Power has released a new report of its own that measures customer satisfaction with the wireless device purchase process. And with this one, T-Mobile fared much better. JD Power’s study evaluates the buying experience for customers picking up a new wireless phone from any of three channels: phone calls with … [read full article]
In this year’s list of the 50 most innovative companies in business over at FastCompany.com, the usual brands take up spaces. In the top 20 alone you’ll find Google, Apple, Dropbox, Nike, Netflix, Twitter and Tesla. Companies like these are used to being praised for their innovative approaches to their respective market places. The list almost always ignores carriers because, for years, they’ve always acted like carriers do. They’re there to offer a … [read full article]
While we’ve expressed some concerns regarding the overall direction we feel T-Mobile’s customer service has taken in recent months, JD power has seen fit to award them top honors in the Wireless Purchase Experience category. Coming in with an overall score of 755 out of a 1,000 point scale T-Mobile tied with frienemy Sprint for the top honor. The award rates a wireless purchase experience based on any one of three contact … [read full article]
Chalk up one more T-Mobile win in the J.D. Power Wireless Retail Sales Satisfaction study! This win marks T-Mobile’s fourth consecutive highest ranking in the J.D. Power category which measures sales staff, price/promotion, store facilities and store displays. “To achieve this ranking even once is an honor. To see T-Mobile ranked highest four consecutive times reflects the hard work our retail sales employees put into ensuring a consistently excellent sales experience each … [read full article]
For the second consecutive year T-Mobile has been awarded the highest ranking by JD Powers for the best customer service in wireless. This is just one of many JD Powers awards T-Mobile has decorating the shelves in Bellevue and we suspect there are more on the horizon. While some of you find yourselves longing for a deeper selection of handsets it’s hard to argue that customer service in the wireless industry isn’t … [read full article]
By now T-Mobile is used to winning customer service excellence awards but each and every one must give them another shot of pride. This time Laptop Magazine, one of my favorite sites has rated T-Mobile as having the best customer service among the big four carriers. T-Mobile doesn’t come off perfect, but this wholly unscientific test shows that by and large T-Mobile reps were more informed and faster at getting the … [read full article]
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