Yesterday we shared some information with you regarding a new monthly program for customers who don’t qualify for JUMP! For $5 per month, these customers will have the option of getting a free entry-level smartphone after six months. After twelve months they get access to special pricing on more high-end devices. What we didn’t know was what this special pricing would look … [read full article]
Earlier today, Computerworld released the results of its wireless customer satisfaction survey for 2014, and it paints a glowing picture for T-Mobile. Our favorite carrier scored really well, particularly in customer survice and in the “performance relative to cost” categories. In fact, of the eight individual categories, T-Mo finished top in six of them. For the second year in a row, T-Mobile finished in first when it came to technical support and was 10 percentage points … [read full article]
T-Mobile is making moves at the outset of this year with an aim to include lower credit customers a little more in its competitive pricing. A couple of days back it announced Smartphone Equality which will let any loyal customers of any credit class – as long as they have made 12 straight monthly payments – get access to EIP with $0 down … [read full article]
Our contacts have informed us that retail brick-and-mortar stores now have the NEW2U certified pre-owned devices in stock. Previously, stores would have to submit a Ship-to fulfilment and have the devices shipped to the customer. We’re not exactly sure when the stock started arriving, so we could be a little late on this one. But, I still wanted to let you know that you can now get the phones in retail stores. Or so we’ve heard from one … [read full article]
We like to try and keep our eye on network improvements here at TmoNews. While we’re still waiting for the new, official interactive map to be launched by T-Mobile, we can keep you up to date with new sightings found across the U.S. Particularly areas where the low-band 700MHz spectrum has gone live over the. In these areas, customers will be … [read full article]
John Legere took to YouTube in his very first Vlog to announce a new and exciting Uncarrier initiative. Unlike other moves, it’s not just about new plans and new offers. It’s about changing part of T-Mobile’s business practice in a way which will improve the experience of being a T-Mobile customer for the loyal subscribers. Especially those with low credit. From next week, regardless of how low their beginning credit is, customers who make 12 straight monthly … [read full article]
Listen to a John Legere interview over the past few months and you’ll have undoubtedly hear his prediction that the wireless industry’s carriers are likely to be challenged by other, non-traditional carriers. Names like Facebook and Google have been thrown around in respect to other companies getting in on the wireless service game. His prediction could become reality sooner than we thought. According to a new report by The Information, Google is planning to sell its own … [read full article]
MetroPCS this morning announced that it’s launching the “undisputed best Unlimited LTE data plan” in the prepaid industry. For a limited time, customers can sign up and get unlimited LTE data for $50 per month. And if you sign up by April 5th, there’s no “pre-planned end date”, so you keep it. As well as kicking off these new unlimited plans, MetroPCS is offering a discount on a couple of budget smartphones. Customers signing up before April … [read full article]
A new rumor this morning claims that Samsung will – yet again – choose MWC as the platform on which to showcase its next generation Galaxy S smartphone. The Korean tech giant is expected to announce the Samsung Galaxy S6 at an – as yet unconfirmed location – on Monday, March 2nd on the first day of MWC 2015 in Barcelona. This should come as no surprise, since the company made the Galaxy S5 [read full article]
Yesterday, Tim Hoettges, CEO of Deutsche Telekom, made some forward-looking comments in an exclusive interview with Re/code. DT – of course – holds the controlling stake in T-Mobile US. The comment which seemed to spark the biggest reaction was “The question is always the economics in the long term … and earning appropriate money. You have to earn your money back at one point in time.” … [read full article]
Neville Ray, T-Mobile’s Chief Technology Officer – informally known (by me) as the master wizard of networks – has been elected to serve as the 2015 Chairperson of the 4G Americas Board of Governors. With 25 years of experience in the industry, designing and deploying wireless networks, Ray was seen as the ideal person for the role. 4G Americas is a “wireless industry trade association” which represents the 3GPP family of technologies, including LTE/LTE-A. Neville commented, “I … [read full article]
Re/code early this morning published an insightful exclusive report having recently spoken to Tim Hoettges, Deutsche Telekom’s CEO. He stated that although T-Mobile’s recent moment is great, it still needs “greater scale” to compete with AT&T and Verizon. One way to do that would have been to merge with Sprint. Speaking to Re/code outside the DLD Conference in Munich, Hoettges remarked that he was “intrigued by the idea of having a combination with Sprint and being … [read full article]
