Last month, we got a look at the front of what might be the LG G6. Now a new leak has surfaced that claims to show us the rear of the device. This new photo allegedly shows the glossy back of the LG G6, complete with a … [read full article]
One day after T-Mobile finished No.1 in Nielsen’s Customer Service Satisfaction report, another group has recognized T-Mo for its customer service performance. J.D. Power today released its 2017 U.S. Wireless Customer Care Full-Service Performance study, which examines the customer service of postpaid wireless carriers. That includes customer … [read full article]
When T-Mobile took pre-orders for the Galaxy S7 and Galaxy S7 edge, it gave buyers one year of Netflix for free with their new smartphone. Now that offer is back. T-Mobile is now offering a free year of Netflix with the purchase of a Samsung … [read full article]
Just like it did last year, T-Mobile has cooked up a special ad for the Super Bowl. The good news is that we don’t have to wait until February 5 to see it. T-Mobile today posted its Super Bowl LI commercial, titled “#UnlimitedMoves”. Like last year’s [read full article]
T-Mobile’s attack on taxes continues today. Today’s the day that T-Mobile kicks off its offer to cover the sales tax on all of its new smartphones. The deal, which is open to new and existing customers, will give you 11.2 percent (11.55 percent in Puerto Rico) of your phone’s price on a prepaid MasterCard card. To take advantage of this offer, you’ll need to buy … [read full article]
Samsung Galaxy Note 5 and Galaxy S6 edge+ owners, the time to update has come again. T-Mobile has announced that its Galaxy Note 5 and Galaxy S6 edge+ are now receiving software updates. Both include “Android Security updates,” and both weigh in at around 60.44MB. TmoNews reader Gerald received this security … [read full article]
Good news, Galaxy S7 and Galaxy S7 edge owners: Your Android 7.0 Nougat update just got one step closer to release. T-Mobile recently updated the statuses of the Android 7.0 updates for … [read full article]
T-Mobile’s customer service has been named the best in the wireless industry. Nielsen Mobile Insights gave T-Mobile the top spot in Customer Service Satisfaction at the end of 2016, with Verizon, AT&T, and then Sprint following. T-Mobile beat out its competition in the Likelihood to Recommend, Net Promoter Score, and Overall Customer Satisfaction categories, too. T-Mobile has been named No. 1 in customer satisfaction by Nielsen … [read full article]
UPDATE: T-Mobile responded to me and said “T-Mobile was the first U.S. operator to launch RCS with our Advanced Messaging in July 2015. We don’t currently support Google’s RCS offering.” 9to5Google found that the supposed sources of this report turned out to be one person. ORIGINAL: Some T-Mobile customers are getting a new messaging feature to play with … [read full article]
After making the monthly bill more straightforward, T-Mobile is now aiming to do the same with phone pricing. Starting February 1, T-Mobile will cover the cost of sales tax on any new smartphone you buy. Specifically, T-Mo will give you 11.2 percent (11.55 percent in Puerto Rico) of your … [read full article]
A new situation appears to have surfaced involving a T-Mobile customer that’s frustrated about not getting bill credits that he’s entitled to and a customer service rep that dealt with him. T-Mobile customer Luke says that a T-Mo rep changed the nickname on his bill to “IDIOT IDIOT.” Luke, who goes by the Reddit user name “ldskywalker,” explains that he took advantage of [read full article]
ZTE ZMAX Pro owners, a new software update is coming your way. T-Mobile has announced a new update that bumps the ZTE ZMAX Pro to version TMO_Z981V1.0.0B09. The update, which began rolling out on January 27, includes bug fixes and the December Google security updates. This ZMAX Pro update is around 380MB in size, and you’ll need approximately 500MB … [read full article]
