Looks like we didn’t have to wait long for more details on the Galaxy S Blaze 4G our post earlier this evening highlighting the upcoming arrival of accessories heading to T-Mobile stores. Hot off a press release are details courtesy of T-Mobile and Samsung for the 3.97″ Super AMOLED screen … [read full article]
Finally…a leak that hints, tips or tells us something about new handsets coming to T-Mobile. The good news is that this sheet verifies the HTC Ville rumor, confirms the Samsung T769 as [read full article]
In what can only be described as another bit of disappointing news out of JD Powers, T-Mobile has gone from first to last in the overall purchase experience index ratings. The study evaluates the three channels of contact with a wireless carrier: “phone calls with sales representatives; visits to a retail wireless … [read full article]
Time and time again we hear that T-Mobile doesn’t do enough for its “loyal” customers which make to know that a select group of loyal customers will find themselves with a really great T-Mobile offer this weekend. T-Mobile’s looking to continue their efforts to drive down churn by rewarding customer loyalty with a President’s Day Weekend Loyal Customer Offer. Over President’s Day Weekend (February 18-20), … [read full article]
This is one report I’m truly disappointed to write as I feel the mighty have fallen. T-Mobile, once an all-star in the customer service field with enough JD Power awards to fill an entire trophy room, has fallen to fourth place in the most recent JD Power Wireless Customer Care report announced this morning. Don’t get me wrong, [read full article]
I’ll be the first to admit that while I understand some folks consider cell phone insurance a miscellaneous and/or unnecessary monthly cost, it’s helped me out a few times over the years. Most importantly, it’s saved me a lot of money during those instances I had to take advantage of it than shelling out the price of a whole new phone. With that in … [read full article]
Update: Sorry guys, looks like someone took the video offline. HTC’s upcoming HTC Ville smartphone stars in a newly leaked video ahead of its expected official announcement next month at Mobile World Congress in Barcelona. It was back on January 13th that we first got word the HTC Ville could be heading to T-Mobile sometime in the future. So what do we know about the … [read full article]
Well we can now chalk this “rumor” firmly up in the “confirmed” category for April 5th as we’ve gotten our hands on some more detail for T-Mobile’s planned changes to domestic data roaming plans. Right away, T-Mobile does point out: “Domestic data roaming will not be subject to data speed … [read full article]
T-Mobile’s churn-reducing efforts for 2012 continue with new frontline employee training highlighting “four non-negotiable customer standards.” T-Mobile is looking for frontline employees to cover four basic steps to help make sure a customer leaves the store happy and smiling. The first step is a personal coverage check to determine if the future T-Mobile customer will have a good signal at their home or office. … [read full article]
Starting on January 30th, T-Mobile will “begin offering additional support to customers using an Apple iPhone on our network.” T-Mobile’s added iPhone support will include “common procedures, information about feature and specifications and other basic device questions.” T-Mobile is implementing these changes to support the 1 million plus users on the Magenta … [read full article]
