Archive | January, 2012

T-Mobile Adds FamilyWhere Check-In Service, Keep Tabs On The Family

T-Mobile has added a new family locator service to its suite of carrier-specific Android apps this morning. T-Mobile Android owners will now find FamilyWhere, powered by Location Labs’ Safely software, in the Android market on their smartphones. With FamilyWhere, family members will be able to find each other from their phone or browser, even if the other family phones aren’t equipped with a … [read full article]

T-Mobile’s Mobile Hotspot Feature Bundle Option Still Up For Grabs, Now Listed On T-Mobile Website As “Limited Time” Offer

Remember the “hush hush” data Unlimited-Premium 5GB and 10GB data plan promotions we discovered and reported on earlier this month? Do you remember how the screen shot we obtained mentioned that these rate plans were not to be proactively offered to customers? About that…turns out that T-Mobile had a change of heart and has … [read full article]

(Updated) HTC Ville Caught On Video Running Android 4.0, Sense 4.0

Update: Sorry guys, looks like someone took the video offline. HTC’s upcoming HTC Ville smartphone stars in a newly leaked video ahead of its expected official announcement next month at Mobile World Congress in Barcelona. It was back on January 13th that we first got word the HTC Ville could be heading to T-Mobile sometime in the future. So what do we know about the … [read full article]

T-Mobile Continues To Train Frontline Employees On Churn-Reducing Efforts

T-Mobile’s churn-reducing efforts for 2012 continue with new frontline employee training highlighting “four non-negotiable customer standards.” T-Mobile is looking for frontline employees to cover four basic steps to help make sure a customer leaves the store happy and smiling. The first step is a personal coverage check to determine if the future T-Mobile customer will have a good signal at their home or office. … [read full article]