T-Mobile Changes To Domestic Data Roaming Detailed, Confirmed For April 5th

Well we can now chalk this “rumor” firmly up in the “confirmed” category for April 5th as we’ve gotten our hands on some more detail for T-Mobile’s planned changes to domestic data roaming plans. Right away, T-Mobile does point out:

“Domestic data roaming will not be subject to data speed reduction. The allotment will be reset with each bill cycle. After the allotment is reached, the customer will no longer have data roaming access until they return to the T-Mobile network or connect via Wi-Fi if they have a Wi-Fi capable device.”

T-Mobile will begin notifying customers in early February via bill insert, email and SMS introducing the new domestic data roaming plans. The domestic roaming data allotments will apply to all existing and grandfathered data plans and in T-Mobile’s words “…will help T-Mobile reduce data roaming costs in order to continue providing the most competitive pricing options…While domestic data roaming allotments are new for T-Mobile, they are currently used across the wireless industry and are quite common with other carriers. It is expected that few customers use enough domestic data while roaming to be impacted by this change.”

On April 5th, customers roaming outside of T-Mobile’s data network will be notified via text message when they reach both 80% and 100% of their domestic roaming data allotment.

So who and what are exempt from these new data roaming plans?

  • Business/Government accounts
  • Small Business Accounts
  • T-Mobile employee accounts
  • Mobile broadband rate plans
  • Voice domestic roaming
  • Text and picture messaging while roaming domestically
  • International voice and data roaming

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  • Anonymous

    So…this is a cap for 2G or it’ll affect the new 3G roaming agreement as well?

    • All data usage. 

      • Anonymous


  • GinaDee

    So mobile broadband users can roam all they want? 

    • yes.

      • info411man

        Unless something has changed since I’ve been out on LOA mobile broadband plans are not able to roam domestically.

      • stoneyjonez

        No. They cannot.

    • Cincibearcat09

      Mobile broadband plans do not allow roaming on other networks, so no, they cant.

  • No problem for me, tend to disable data roaming on my phone because of the cost anyway. Lets hope they channel the savings into improving the network and address the need to roam in the first place.

    • Kirk

      You disable data roaming on your phone because of the cost? What are you talking about. Domestic roaming doesn’t cost you anything.

      •  It’s possible that he’s meaning the cost to T-Mobile. I do the same thing because of this, but I’m on Wi-Fi and T-Mobile network 90% of the time anyway.

    • Deceptivesmiles

      Exactly. But of course ppl will complain, jump ship, and complain more when they get hit from behind no vaseline. 

  • GinaDee

    What does “exempt,” mean in this situation?  Does it mean they “can’t data roam,” or there are no theoretical roaming caps?

    • exempt means data roaming caps do not apply to those account types.

  • guest

    In May, my contract is up.  This will probably be end of T-Mobile for me.  The main reason I stuck with them was domestic data roaming.  I may as well go to somebody like Virgin Mobile now for less cost.

  • Interesting how they’ve been pushing customer retention lately, while rolling out customer hostile initiatives like this.

  • What I want to know is that if it void the contract.

    • Christopher Davis

      I’m also interested in this. This seems to me to constitute the exact definition of a “Material Change” in my contract for service with T-Mobile…

      • Th3problem17

        You can’t cancel a contract for this, the maternal change term gets thrown around way to much.

        • Christopher Davis

          I don’t recall citing any “maternal” change. Either way, I spend 95% of my time either roaming or on Wi-Fi calling. I’ve got better things to do than get throttled, capped, AND stuck in the 2G age because T-Mobile only provides 3G/4G to HUGE cities. Time to go to Sprint and get an iPhone, which I’ve wanted since I brought my iPhone 3G back from Japan in 2008.

        • Tbyrne

          You think Dan’s going to give you more speed?

  • Gustomer

    What does this mean for my unlimited data/text Monthly 4G pre-paid plan?

    • James

      prepaid cant roam

    • ClimbGuy

      nothing, pre-paid plans do not allow roaming

  • ????

  • Is there any way to easily tell when roaming?  I would expect that whenever I’m limited to EDGE that I’m roaming on AT&T’s network, sadly this is the case quite a lot as TMOs network has gotten worse in recent years.

    • Anonymous

      Usually you will see the roaming icon in the notification bar and sometimes and may also see a message or the word roaming when you send a message, etc. The 2G (EDGE) is still on T-Mobile and usually just means that you are not receiving a strong enough signal to get 3G/4G.

    • Just Root It

      When your phone indicates another network provider other than t-mobile i.e. AT&T.. then you are roaming. Dropping down to edge while on t-mos network is not roaming.

  • RB

    people that want to term a contact over this are pretty silly. Most all major carriers have the same policy, so why would u cancel with a carrier with a lower cost just to pay more elsewhere with the same restrictions? People just want to trigger to cxl over any little thing, no matter who their carrier is…

    • IphoneCalling

      Very true, but people always judge t-mobile unfairly. When everyone else had upgrade fees and then tmo did, peopel complained. When everyone else had restocking fees, and then tmo added them…everyone complained. Peopel expect tmobile to run at a level of Verizon, while chargeing less fees, and building out an LTE network, while shelling out billions to get an Iphone… its crazy.

      • WillieFDiaz

        By adding all he inconveniences of other carriers, they no longer are a value, that’s why people leave. Go to a carrier where you get better service for those fees and unlike TMpbile, other carriers grandfather customers in before changes

        • IphoneCalling

          For t-mobile to get better service (like other major carrieres) they must charge the same fees teh Larger carriers do. No way around that. Everyone wants tmo to be as good as verizon or AT&T yet somehow be much cheaper…Give me some what they are smokin!! No company can provide good service, unless they charge one way or another.

          But you are right. Tmobile is in a bad position. they must charge all teh fees other carriers do so they can build LTE, get newer phones, and stay competitive, yet, they must attract customers which they can’t do with phones (because other carriers have LTE speeds and Iphones) and they can’t do with network accross the US.. so they better think of something fast.

        • This is why I strongly believe in grandfathering in their contracted, non-contracted and legacy customers into the previous rates, fees, etc. Only start new customers on the new changes, or those who resign new rate plan change contracts. If a customer is simply upgrading or wishes to be in a contract to keep their rate and fees the same, this rule wouldnt apply. But instead, T-Mobile wants to screw everyone, piss them off and cause them to leave by not offering the simple grandfather.

        • Anonymous

          If you don’t see a value in T-Mobile then you’re just sadly paying extra because you can’t do math.

          A T-Mobile Value plan times 24 months plus the full retail price of a phone is cheaper than anything out there.  Multiply any other plan times 24 months and add your discounted price of the phone, see if you get anywhere close.

    • ok

      I always like changing to be like other carriers. Heard that before. Due date change and 20 dollar reconnect etc. Now how about make coverage like other carriers. Imitate the good from the other carriers not the bad.

  • Just Root It

    This seems to affect users only if and when they use data while roaming on other networks. I travel a lot, and rarely encounter times that I roam on other networks. When I do, the speed is typically very slow, so I don’t use it much.

    Therefore, I don’t think this will affect me at all.

  • Almamort

    I told you… XD…

  • Can i get a roaming map anywhere ???  I travel often and now need to figure out if this is going to effect me or not.

  • jian9007

    Remember that this is just for data roaming off-network. All other carriers also only include the unlimited data/voice/text on their own network and not unlimited roaming (unless you purchase a separate international roaming or similar package). As an example, Sprint’s unlimited data plan specifies this- “Voice/Data Usage Limitation: Sprint reserves the right,
    without notice, to limit throughput speeds, and to deny, terminate,
    modify, disconnect or suspend service if off-network usage in a month
    exceeds: (1) voice: 800 min. or a majority of minutes; or (2) data: 300
    megabytes or a majority of kilobytes. Prohibited network use rules
    apply. See in-store materials or sprint.com/termsandconditions for
    specific prohibited uses.”

    You will see the word off-network usage used in their limitation statement. There is similar wording within the terms of Verizon, AT&T, and even the Virgin, Metro PCS, Cricket, and others carriers agreements. So they can throttle you or cut it off entirely if they want to. That’s why everyone’s plans say unlimited on the [insert carrier name here] nationwide network. Outside the network you can (usually) make phone calls while roaming but we are specifically talking about data roaming in this instance. Though you will see that in the Sprint example above, they say majority of minutes used or 800 minutes a month as their potential roaming cutoff for voice as well.

  • TDregs

    Does this mean I can get out of my contract?

    • Anonymous

      probably not

  • Chatter

    You can disable data roaming in Android right? So if that was your default and you have lived just fine so far, then you will not be affected. Would anyone like to correct me please if I have this wrong?

    • Yep you can its right under the Mobile network settings.

      • Chatter



    if t-mo had great coverage it wouldn’t matter, they don’t. 

    after 10 and a half years i’m leaving.

    • James


    • Guest


  • mom u just do this

    From the pink header
    Teach customers how to use a roaming map on tmobile.com. Show them how to check other network providers on their phone, that will go over well. Are you guys looking to get jd powers ever again.

  • WillieFDiaz

    ETF waiver here I come. Regardless if all carriers do it, TMobile didn’t and I view that as a change to my rate as now I’m unable to access data paid for under a no roaming charge contract.

    • Anonymous

      only if you’re roaming a lot, other than that good luck

      • Aaron

        It is a fundamental change to the contract and you will be able to leave sans-ETF even if you are not directly affected. And if they try and fight you and you aren’t interested in fighting, go outside your area and download a 1GB file. Then it’ll affect you. My contracts are up in May anyway.

        • Dominique

          You didn’t read the article did you?  You can’t download a 1GB file outside of the T-mobile coverage area because they will cut you off. 

      • 5. Our Rights to Make Changes.  This provision, which describes how changes may be made to your Agreement, is subject to requirements and limitations imposed by applicable law, and will not be enforced to the extent prohibited by law. Your Service is subject to our business policies, practices, and procedures, which we can change without notice.  WE CAN CHANGE ANY TERMS IN THE AGREEMENT AT ANY TIME. YOU MAY CANCEL THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (if applicable) IF:  (A) WE CHANGE YOUR PRICING IN A MANNER THAT MATERIALLY INCREASES YOUR MONTHLY RECURRING CHARGE(S) (the amount you agreed to pay each month for voice, data and messaging, which does not include overage, pay-per-use or optional services (such as 411, or downloads), or taxes and fees); 

        SEE CLAUSE B… Decrease Service Allotments we agreed to provide to you for your monthly recurring charge. – In this case, a specific amount of data, and that specific amount of data is stated as below..

        11.* Roaming and International Calling.   Roaming: Your Device may connect to another provider’s network (“Off-Net”) even when you are within the T-Mobile coverage area. Check your Device to determine if you are Off-Net. There may be extra Charges (including long distance, tolls, data usage) and higher rates for Off-Net usage, depending on your Rate Plan. You must use your Device predominantly within the T-Mobile owned network coverage area. We may limit or terminate your Service without prior notice if you no longer reside in a T-Mobile-owned network coverage area or if more than 50% of your voice and/or data usage is Off-Net for any three billing cycles within any 12 month period. 

        Note… We may limit or terminate your Service without prior notice if you no longer reside in a T-Mobile-owned network coverage area or if more than 50% of your voice and/or data usage is Off-Net for any three billing cycles within any 12 month period

        SEE.. 50% OF YOUR VOICE AND DATA USAGE. MEANING “UNLIMITED” DATA but 50% of the complete data billed that you used in that month which could be between 0.01kb and 5GB or MORE.

        So YES.. I CAN get out of my contract, ETF free, since based on their own terms when I signed my contract – this is exactly what is stated. 

        • Tbyrne

          Thanks Willie! Now with you gone, that’ll free up some more bandwidth for the rest of us.

        • Aaron Tant

          Good luck………… but highly doubtful seeing as T-Mobile is not providing you with the service when you’re roaming.  The service that T-Mobile is providing has not changed.  But hey, do what you want to do.

  • WillieFDiaz

    Sprint doesn’t cut you off, they charge you $0.40-$0.45 per minute and 0.03$ per KB overage if you exceed

  • Th3problem17

    Companies have to make money somehow, it’s funny everyone wants tmobile to improve and think the money comes from the sky, come on they have to get on board with the other carriers that are making plenty money, some of these are their practices, and work quite well based on their customer base AT&T Verizon wireless come on now. 75 percent of you wouldn’t have even known anything or noticed a difference without David posting this. Show some kind of comprehension.

    • Anonymous

      Tmo was paying AT&T $400 mil a year for 10,000 customers who roamed on its network, money that can go to something else more meaningful, like improving coverage so people won’t have to roam. At least they’re not calling people and telling them to get lost like other carriers do

  • Interesting…

    I wonder how this will effect GPS. If you go cross country and your data cuts off and your GPS dies, you are screwed.

    • Dakane

      How about a MAP placed in the glove box.

      • Blackthorne32

        Yes, and a sundail on the dashboard.

  • Guest

    So if I get a corporate discount because of my employer, will I be affected as well?

    • an

      No. You are considered a business/government account. If what I read from above is correct, you won’t notice a change because of your account type.

      • Dominique

        Corporate discount and business account are two separate things.  Corporate discounted accounts fall into the limit for roaming.

  • Tmo Ninja

    1) WTF will not be waived unless you periodically live in a roaming area.

    2) Mobile Broadband plans aren’t exempt because they don’t allow for domestic risking in the first place.

    • Tmo Ninja


      • Anonymous

        I think you had it right the first time.

        • Tmo Ninja

          *sees what you did there*

  • nerdlust

    It was nice of tmobile to keep it as long as they did since the other carriers already got rid of unlimted roaming a long time ago. $400 million on 10k customers thats a waste spend that on network upgrades.

    • Frigadroid

      What network upgrades? Didn’t you hear they are also selling their towers. The money will be used to line the pockets of the DT carpetbaggers.

      • As

        I’m really tired of hearing all the bashing about t-mobile “selling” their towers. People, most cell companies don’t own towers. It’s as headache!

        They have the flexibility of signing 5, ten, 15 or 30 year leases and retain full access to the real estate and hardware. They can also raise 3 billi.

        Real estate is a expensive slow appreciating asset.

        Enough already.

        • Frigadroid

          Regardless of what you have been led to believe we’ve seen plenty of companies tank before, thank you. This is a perfect example of what it looks like. They start by cutting cost & staff then they sell all the assets as they scramble to raise cash. Try to look at it realistically instead of with your DT supplied tmobile fan boy goggles.

        • Tbyrne

          Yeah just like they said the giants couldn’t beat the patriots a few years ago. Eli & Fitzgerald proved them wrong just as you’ll be proved wrong Friggy!

    • Dlehrke

      You think $400 on 10k customers is true? Did you do the math on that? THAT’S $40,000 per customer. Does that sound true to you?

  • Ridingonfumes04@yahoo.com

    Wow tmobile get a new huge roaming agreement with at&t and then they turn around and screw us on being able to use it.
    I live on the road in an rv and use roaming a lot. This may be the excuse I needed to switch to verizion.

    • Phozfate

      anyone who is on the road a lot should have verizon. Its worth the extra money to have service in remote locations

      • JP

        I have driven all over the country, and the only place I have had issues with the phone was the middle on nowhere, VT.  Even people with VZW had no signal, but as soon as I hit wifi, they were jealous of me having wifi calling, and were calling their voicemail to check for messages. 

  • Anonymous

    The only time i have ever roamed was when i went to hawaii. I roamed with ATT. The data speeds on their edge network were so bad, i just turned off data to keep the battery from draining. Couldnt do anything. I dont think i could have used 5MB if i wanted to lol

  • Frigadroid

    I don’t like the way tmobile keeps cutting back, just one disappointing money grab change after another. Now I’m sure I won’t be signing any future contracts. No, I won’t be paying more at the other carriers. If and when I decide to go I will pay less for a walmart plan, they work just fine for my brother & uncle.

    • Tbyrne

      Hooray! Please let it happen sooner than later.

      • Frigadroid

        Yeah its something to cheer about we’re # 3 soon to be # 4! People aren’t leaving fast enough, so lets come up with some other cost cutting ways to limit the “unlimited” data that’s brilliant! Looks to me like DT is trying to squeeze all the money they can out of tmobiles costumers before they try to sell again.

        • Frigadroid

          Wait a second we are # 4 soon to be # 5 I forgot sprint who offers unlimited and the iphone blew by us go figure. But keep cheering like a corporate fan boy at a company being run into the ground, that will have to do since that’s all you got :-(

        • Tbyrne

          Hooray boys & girls! Friggy might be leaving soon. I heard Dan’s a nice place this time of year, or perhaps Randall.

        • Frigadroid

          Don’t hold your breath. I said I won’t be signing any contract and if I leave I would go with a cheaper walmart plan. Just because I seem to bother you so much gives me some extra incentive to stick around ;-P

        • Tbyrne

          Good! You don’t bother me Frigadroid, I want you to stay around. Don’t leave T-Mobile bro. Wouldn’t be the same without you.

  • Does this mean that T-Mobile will finally offer the Galaxy Note?  The Canadians are getting theirs, why can’t we?

  • Wheresbrent

    If you have an issue with this, you are dumb. TMobile isn’t a charity, Theres a cost to doing business, and if someone does try to get out of there contract cause of this isn’t needed by tmobile or any other carrier anyway. This issue literally effects 3 out of 1000 customers anyways

    • Craigers

      Dumb? Really? Grow up and learn a few conversation skills before you go posting on blogs.

    • Purenupe1

      if it really only affects 3 of 1000 customers and is no big deal then T-mobile wouldn’t have done it; you idiot. Who are you to insult some one who doesn’t like or understand the change. Its people like you who get punched in the face for being a know it all ass.

      • Wheresbrent

        Its a big deal cause it costs a lot for that .3% so yes people who pass judgement because they dont know or understand are the real idiots

    • Sdf

      It’s not dumb. When you’re paying three tits a month, and you get three tats for it why should it be  OK to all of a sudden have to pay 3 tits and only get 2 tats. If we’re losing a service, our cost should decrease.

  • ClimbGuy

    this just reminds me how much I like my $44.99/MRC Small Biz unlimited voice, texts, and 5GB of full speed data.

  • Dfireballwow

    Well me as a truck driver i use data everywhere this really sucks for me because i depend on my phone so much. This is really bullshit. and I’m sure they will come up with something, well if you pay just another $20.00 we will give you 1GB. what is really funny is most of the time once you are out of town. Say good by to your data and that’s on T mobile wonderful network. I have a great idea how about all the towers that they upgraded to 4G how about taking some of the old equipment and sending it out to the country sides?????

    • Suckit

      Do you even understand what kind of leg work goes into putting up a tower? Go to your next town board meeting and see if your neighbors say Yes PLEASE, when a carrier is there requesting to build a tower in your neighborhood

    • JustMeHere

      I have now decided to go to the 40 dollar no contract plan and use Sprint for the rest.

      Tmobile is losing 50 dollars a month because of this clause.

      Get a Sprint MIFI with umlimited data and be done with this.  Then just use TMobile for voice… I might even suspend that as well and just use Google Voice and be done with all this.  Then TMobile loses 100 dollars a month.

    • ruffes

      I don’t think there is one truck driver without a gps. I wouldn’t want my phone melting on my dashboard for sure. They are inexpensive.

  • Tazy254

    So can I cancel without etf?

    • Anonymous


  • Nearmsp

    I have no problem for T-mobile to raise prices or charge for something not charged earlier. My problem is that they have no right to fundamentally change the nature of the signed contract which did not limit roaming data. If they want to introduce it they should start having that clause for all new contracts and renewals. If DT had tried this anywhere in Europe they would have been smacked by the regulators. Here in the US where cash for congress keeps regulators emasculated we have no recourse. To those saying it is only 10 out of 1000 customers, that is not the issue. The issue is can one side unilaterally change the conditions of the signed contract? I think if this was challenged by those who are affected as a class action, T-mobile will have to pay compensation.

    • suckit

      Read your contract idiot. It states the terms which make up said contract are subject to change, with or without notice.

      • Anonymous

        read your contract idiot. It states adverse changes allows exemption of the ETF. Idiot.

  • Craigers

    I love Tmobile and I wont leave because of this. Heck I’m an Apple addict and I’ve still stayed with Tmobile despite no iPhone. However unless you live in a major metropolitan area, or never leave your city this will effect you. Tmobile saying it will have an effect on only 10,000 customers is just silly. We have all seen the Tmobile coverage map. When I’m traveling to see my family I am roaming most of the time. There is simply no tmobile coverage. I’m all for tmobile saving money to properly invest, ect. What I don’t understand is why they don’t simply offer extra data for a price when you reach the limit. I would be fine with a txt saying “you have reached your 100 mb data roaming limit. For an additional 100mb for $5 reply to this message…”. This way I can choose if I want to pay more once my limit is reached.

    • Anonymous

      Agreed. Cutting off the data completely and telling customers find wifi or tmobile service isn’t a great solution. Im in the u.s. virgin islands and there is ZERO tmobile service. I’m roaming always (only Sprint and at&t here). I may have to leave tmobile because I enjoy traveling.

      • Anonymous

        So why havent you left yet? if there is no service, whats the point of staying?

        • Anonymous

          Justsaying tmobile roams on a different company here in the virgin islands called “innovative”.

          And ugly pete I just came to the united states virgin islands a month ago. (I have months on my contract remaining) I still get voice service (using Google voice or wifi calling), so I’m not that desperate. But with this change in data usage I may have to leave before my contract is up.

        • Anonymous

          If you can show proof that you moved to an area with no coverage, they waive the etf.

        • Cashman

          Updated tmo policy does not allow you to cancel your account if you are not in a coverage area.

        • Anonymous

          Since when? I helped a customer in my store do this 2 weeks ago

        • Dominique

          Since February 2011.  Look it up in Community and you’ll see it.

        • Anonymous

          Weird. When I called up they didn’t mention a change. All they wanted was proof of their new address.

        • Aaron Tant

          They changed that policy sometime last year.  At this point, that sort of ETF waiver would on be granted out of leniency from the Care Rep.  But, not per policy.

      • JustSaying

        how can you roam on Sprint with a T-Mobile phone??

  • Tazy254

    Hey David can I cancel without paying ETF for this?

    • Anonymous

      I’m wondering this also. In my area I have no service at all. I’m going to reach 50 MB easily. Thanks in advance David.

      • Tazy254

        Also if you ( David ) tell us we can can you also show the qualifications and how we would cancel without being charged the ETF Thanks David I love t-mobile but brother wants to go to sprint for the iPhone

        • I’m not sure whether or not an ETF would be waived because of this. I assume that is a possibility here, but that’s an assumption based on my own interpretation…in other words, just my own personal opinion, not the TmoNews website. I’ll try and do a little more checking into this to see how they plan on handling ETF cancellations, if at all.

        • Anonymous

          As a former T-Mobile manager I can tell you that no the ETF will not be waived for this. The T-Mobile terms and conditions state that only a material change to your MONTHLY charges qualify for an etf waiver. So if they changed your set monthly charges like your rate plan or text plan then it would qualify. Things like data roaming are not included in this. This is similar to when they started charging reconnect fee’s for being partially suspended, it only affected you if you didn’t pay your bill on time. Data roaming is similar as it will only affect you if you go outside of a T-Mobile coverage area. So no there would not be an etf waiver option on this.

        • Tazy254

          What if this affects the owner of the line because he travels a lot because of his job can this count for a ETF waiver? Thanks to anyone who answers

        • Anonymous

          Instead of asking this question a million times why don’t you just CALL THEM AND ASK when it your service is impacted because of this change…. T-Mobile is going to have the only valid answer… 

        • Dominique

          The only way to get out of an ETF is if you are deceased or can prove that you are being deployed overseas for a permanent placement.  Everything else is considered valid ETF charges, even moving to an area with no service.

        • Kirk

          Dominique if you are an employee maybe you can answer this question. Can the mobile hotspot promotion be added to the $20 Android preferred unlimited data plan? Anyway loyalty can add it?

        • Dominique

          If you’re talking about the free tethering plan with 5GB then no.  It’s not just a feature they add on.  It’s the 5GB plan for $30 or 10GB plan for $60 with a different name.  Loyalty can’t add a free tethering for you because it doesn’t exist.  It only exists in those two data features I mentioned or $14.99 by itself.

        • Kirk

          Ok thanks. Someone in the original promotion thread claims loyalty added the free tethering onto his $20 android preferred data plan.

        • Detox702

          This is wrong. It has been proven time and time again that a ‘materially adverse change’ (eg something that would cost you more than you agreed to when you signed the contract, that you can’t choose to opt out of voluntarily) is a valid reason to cancel without an ETF. This has come up every time every carrier has changed text message rates. 

          I don’t know if that would apply in this case, as you can’t really be ‘materially affected’ by this, but they are making an adverse change to your contract without your consent. 

    • Anonymous

      David can you also let me know if I can fraud the IRS and if so how?

      • This made me literally laugh out loud.

  • JBLmobileG1

    What I find hard to believe is how many people on this website are worried and complaining because they say that they will be roaming. I looked up the Tmobile data coverage at Tmobile.com and it seems to cover quite a bit…. more than I thought it would infact. And for anyone threatening to leave Tmobile because of this you might want to check out the other carriers roaming agreements because I doubt they are any better or different. If anything they are probably worse. Seriously though…. where on earth do you live anyways????

  • DetroitTechnoFan

    What if you’re on EM+ and have unlimited data?

    • TmoCSR

      check again boss.  your data is at best a 5gb data feature.  “unlimited” just means there is no overage fees.  youll still get throttled.

  • Who cares? Why do people need to be on their phones 24/7? If you are traveling concentrate on what you’re doing and leave your phone alone! All people do is, FACEBOOK, twitter, etc etc. Stop using data while you’re busy.. or just find wifi. A phone was made for talking and texting, internet on a phone is just a LUXURY.

    • Tjbunch1228

      Sorry Fabio, but that is like saying the internet was invented for military communication, YouTube and Amazon are just a luxury. Technology advances and people pay businesses who provide these services good money to utilize them. Saying that something should only be used for the functions it originally started out for is just ignorant.

    • Damien

      This would also affect turn by turn GPS and Pandora, which I both use while driving. 

  • TBC

    Like anybody else, I can understand why this might
    seem like a huge deal on its face, but I want to bring some additional
    perspective if possible.  Although
    T-Mobile has made dramatic strides in terms of building out its core network
    and launching 3G/4G at a break neck pace over the last few years, a network
    can’t be built over night, and operators with larger networks aren’t always
    highly interested in renegotiating “competitive” wholesale rates. Can
    you imagine if you received 10 times or more roaming traffic than your customers
    generated on other carrier networks?  Recall
    all of the recent studies and statistics around growth in overall data use, doubling,
    tripling, etc, each year.  I’m sure you
    can see how some carriers may be disincented to come to the negotiating table
    regularly (revenue protection).  When
    wholesale pricing does not adjust to accommodate the growth in usage, it can severely
    impact the cost to serve the customer and ultimately whether it is feasible to
    continue to do so.  Having said that,
    this will affect an extremely small percentage of subscribers, and subscribers
    who today are highly unprofitable. They also likely realize they are
    perpetually roaming outside the T-Mobile network (the ever present AT&T
    reference on your handset is a hint). This will not impact customers who
    occasionally travel outside their coverage area, or those that even spend a
    good part of their time roaming. This will impact customers that essentially
    never use the T-Mobile network and have an extreme usage profile in general
    (IE, driving GBs per month through tethering or other high bandwidth hogging
    measures – IT IS possible, even at EDGE speeds). This is consistent with what
    every other carrier does and I see it as a more attractive alternative to outright
    cancellation (see T&Cs).  It’s also a
    good way for T-Mobile to help change the “rent versus buy” paradigm.
    Think about how many more cell sites they could put up each year if this
    dramatically reduced the amount of opex they spent on roaming for capex they
    spend on network builds.  $100M, $200M,
    that would certainly go a long way on incremental builds each year!  When a policy change affecting 0.03% of your
    subscriber base can be made which will ultimately provide a better experience
    for the other 99.97%, it has to be considered. This will help T-Mobile expedite
    continued build outs while not negatively impacting the vast majority of all
    current customers!  In the end, it seems
    like a soft approach to enforce their current T&Cs, similar to those of
    Verizon, Sprint, and AT&T.  Some will
    not like it (as they maximize the “value” T-Mobile provides to a
    detriment), but the rest will go on without notice.  Definitely a wise business decision on
    T-Mobile’s part!

    • Dlehrke

      Great post T-Mobile employee. Doesn’t change the fact that we’re losing a service that we’re paying for and will continue to pay for.

    • Jeffcraig

      As every TMO customer knows, coverage outside of major metros and highways is very poor. Anyone who uses navigation on their Android phone WILL be impacted by this.

      Imagine if TMO did the same thing with voice usage. For example, after 100 minutes of talk off-network, your ability to make calls will cease. If I agree to a contract which allows me to talk for X amount of minutes irregardless of network, then suddenly changing the contact and limiting my usage on new terms is breaking the original contract. Are there any substantive differences between this new data policy and a similar voice usage policy?

      The fact is, without roaming, TMOs network footprint is far too small.

      • TmoCSR

        actually there is a part of the ToS when you sign a contract that states tmobile can change the ToS at any time without notifiying you about it. 

        its not breaking the contract at all.

  • Kirk

    I use Google Navigation ALL the time, practically everyday. I don’t want to be lost somewhere roaming and suddenly my data stops. Am I suppose to pull WiFi out of my ass?

    Does anyone know if At&t does this also? I’m seriously considering switching carriers by the time this change goes into action in April.

  • Noelseven

    I like t-mobile too,just upgraded to a two year contract,umlimted text, calling and 5gb data plan.Which sum to 80 bucks a month.I have 3 phones iphone is one them.Been with them for over ten years now.I hope they up grade their tower where we could have 3g or 4g on iphone.But with all these every day changes.without iphone upgrade data.Then yes i will pay the termination fee and never look back.

  • Dlehrke

    I guess it wouldn’t be as frustrating if it wasn’t such a kick in the nuts amount. 50 megs on a 2g plan?! Thanks for the 2.5% of my plan. There’s really no need for such a heavy hand. There’s no reason they couldn’t have taken a balanced approach. If we were talking about 50%, 25% or even 10% of a data plan being a roaming cap, I know I’d feel much less taken advantage of. 2.5% might be industry standard but when you sign up for a plan with unlimited roaming, a change to 2.5% really seems like a money-grab.

  • This change is very obvious.  Before you could only roam on AT&T’s EDGE network.  The new roaming agreement will allow us to roam on AT&T’s 3G network.  So perhaps the iPhone on T-Mobile will now work on 3G but you will be limited on the data you can use if you choose to use AT&T 3G over T-Mobile EDGE.

    I travel quite a bit myself, mostly driving and it seems pretty much everywhere has T-Mobile EDGE or 3G.  Maine was a bit spotty with me going on AT&T EDGE here and there.  So I guess the verdict is that rural places might suffer, but this won’t effect the majority of customers but actually give the a better roaming experience (IE 3G).

  • 1MB to 199MB of high-speed data: 5MB of domestic roaming data200MB to 1.99GB of high-speed data: 10MB of domestic roaming data2GB to 4.99GB of high-speed data: 50MB of domestic roaming data5GB to 9.99GB of high-speed data: 100MB of domestic roaming data10GB or more of high-speed data: 200MB of domestic roaming data

    is Best :) T Mobile Love You

  • StinkFinGr

    I live in Northern California. Just driving around Napa valley, trying to navigate to wineries, and roam in and out of network. So there is no way that this affects only.3% of people.

  • haters on the rocks

    can someone explain what this means?

    • Jcj1

      it means people who use alot of data outside t-mobile coverage are going to get cut off every month after a set amount of data roaming. If you don’t use alot of web, email, market and streaming music/video it will not be a big deal as calling, SMS and MMS will work fine past the cut off

  • G4th

    I wish my phone would roam so I would have some towers!

  • I think the bigger issue here is “Just cutting you off”, it would be one thing if they let you buy more roaming, but to just cut you off dead is stupid.  I don’t know any other carrier that just shuts off your service without an option to pay extra to continue to use it.  T-Mobile could chose to charge a fee to allow roaming past the limits and should to keep everyone happy.

    • mousey2185

      I called and talked to a T-Mobile. Rep and he tried tobtalj me out of switching. To Verizon for that reason he said if u go over u have to pay more I said right makes since to me to pay extra and have internet then pay and not have it. Cuz I drive a truck and I roam all day and I blow through 10 gigs in a few days. Its almost crazy that they shut u down like that. Wat if I was like I dont want to pay my full bill this month cuz I can’t use my internet to its full potential. Them they gone cut my service off. I don’t like this at all. Looks like I’m gone be a new Verizon Customer very soon.

      • Tbyrne

        You’re sentences are very coherent. Good job mouse.

        • Moss

          They are either coherent or not coherent. They are not very coherent.

        • Tbyrne

          Thanks Randy.

      • Jcj1

        do you use data all day while roaming? Doubtful, so unless your phone is your GPS you won’t have a problem

      • John Jacob Jingleheimerschmidt

        Mousey2185: “I drive a truck and I roam all day and I blow through 10 gigs in a few days”.

        What do you do, stream Youtube all day while you’re driving? Ray Lahood wouldn’t approve of that.:(

        • Screw LaHood I’m streaming Audible.com books to keep awake, but i’am going to change carriers thank god my contract is up and i did not sign a new one. being a truck driver who goes thur UT,NV,NE,WY a lot and am roaming 1/2 the time, so good by T-Mobile

  • Yep goto Wal-Mart that service is run by T-Mobile.

  • Mousey2185

    Looks like I’m leaving T-Mobile because I’m a truck driver and I’m always in roaming. I would rather go with Verizon and pay for the extra internet then pay and not have it at all.

  • Sigh, so much for that UTMS deal with AT&T

  • Tazy254

    What if this affects the owner of the line because he travels a lot because of his job can this count for a ETF waiver? Thanks to anyone who answers.

    • Detox702

      Materially Adverse Change to the terms of your contract. I’m no legal expert, but I’m pretty sure if you can prove this you can get out ETF free. 

      • Anonymous

        No, T-Mobile’s definition of Materially Adverse means that it changes your set monthly charges. T-Mobile has no control over how much your job requires you to travel and will not waive the etf for this.

        • Tazy254

          So there is no way I can get out of my contact right now? My brother really wants the iPhone on sprint

        • Guest

          No. Your ETF if a valid charge and would not be waived.

        • Tazy254

          But what if I was with them for that very roaming reason and I explain how it Would be a problem for me

        • Tazy254

          And hopefully you can try to help me find a way to use this to get out of my contact?Thanks anyways

    • Guest

       Don’t let these ETF deniers scare you. If you are persistent, they will waive ETF for this.

      If you are in California, file a complaint with the CPUC (or the Public Utilities Commission in your state) describing the circumstances.

      It won’t happen overnight, but they actually will respect if you get the government involved.

    • :)

       Your employer can provide you with a phone for work purposes.

  • Jcj1

    How much data do you use when roaming? Is your phone just sitting there, sending SMS or calling, if so your not affected. It is only affecting people who use alot of data when outside t-mobile coverage. 

  • eYe

    Well, this definitely affects me.  I have to go to Minot, ND every other week.  T-mobile has no service there whatsoever, I’m roaming off AT&T and US Comm (whatever that is).  I’m not doing anything special or data intensive (and how can I on edge?)… facebook/twitter sync, email, few trips with navigation.  I have wifi in the hotel but I still end up using about 200mb every visit.  My wife travels few times a month as well, not sure what her usage is but having no data is absolutely unacceptable for her.  I guess this is is… Big Red is calling us.  Too bad, it’s been fun 14 years with T-Mobile.

  • eYe

    Did you try zooming in?  There dead spots everywhere… I can roam in at least 4 spots within 2 miles from my house yet I get excellent 4G coverage in apartment.

  • e4e5nf3nc6

    I just had an 18 minute long recorded conversation with a T-Mobile representative guaranteeing me there would be no changes to data roaming on April 5th. While I understand that this article is correct and she is in fact misinformed, I may end up being exempt from this now because of that. I recently moved to an area that has no T-Mobile coverage, so I am greatly affected by this new policy. I’ll probably just get out of my contract armed with more ammunition in order to not have to pay any severance fees. By the way people, don’t let them try to charge you a cancellation fee if you decide to go that route because of this…these ARE NOT the terms you agreed to when starting your service agreement!

    • Tmo Ninja

      Read those Terms and Conditions again.. T-Mobile can’t change the amount they charge you, but they can change how to define it.. If they choose to charge ETF, they can. And recording a call without notifying both parties is entrapment sir… Not admissible in court.

      • e4e5nf3nc6

        Read your laws again. Only a single party needs to be aware the call is being recorded, including yourself. Also the call is already being recorded by T-Mobile, AND I notified the woman I spoke with. So, I’m a little confused about what you’re basing any of those things on. Secondly, if you want to badly enough you can get out of a contract without an ETF based on changes to the way your plan works. I’ve done it before, both parents have done it, friends have done it, and ALL involved can do it again. I agreed to X, it doesn’t matter what their terms and conditions say. I did not agree to changes to X that which I have no control over.

        • Tmo Ninja

          Keep telling yourself that.. I am merely trying to tell you that you’re not going to be getting out of the contract unless you physically LIVE in a non-tmobile coverage area.. If you travel through it or visit it, then you will be paying an ETF.

        • e4e5nf3nc6

          And I’ve stated in the OP that I’ve moved to a no coverage area. So, again, I’m confused about the necessity of your comments …

        • :)

           You chose to move to a non T-Mobile area, they no longer allow you out of the contract for that. #Check on changes before you make changes.

        • trife

          Reading: fundamental.

        • Knowledge

          You may want to read the terms or service again. it specifically mentions impacts to your allotment of minutes or data.” (B) WE MATERIALLY DECREASE THE SERVICE ALLOTMENTS WE AGREED TO PROVIDE TO YOU FOR YOUR MONTHLY RECURRING CHARGE;” since you are going from being able to roam to your plan limit, or 50% of your data limit in 3 months in a12 month period, they are making a change to your allotment by reducing your roaming ability to under 5% of your allotment. Pretty clear case or a material change in your allotment.

        • Tmo Ninja

          Read the terms of service again and it also says you agree to arbitration and have no right to take the company to court so the OP cannot use that recorded conversation.. Also, according to federal laws it is up to the state in which the person you are recording is in whether you need to notify them or not.. So I will just say one more time that what you did is entrapment. T-Mobile Notifies you that they are recording your call for quality and training purposes for that exact reason.

        • Tazy254

          So what you’re saying is that I can cancel without paying ETF for this ? How do I do it ? Who do I call ? When do I call ? And what do I say ? Thank you very much for anything you answer back or to anyone who answers

        • :)

           You’re paying an ETF. Get over it.

    • Guest

      If you dont live in a T-mobile coverage area and you are roaming 24/7… you will become an EON customer and they will flag your acct to be canceled without an ETF anyways… (Excessive Off Network or Excessive Roamer)… However it takes a few months for this process to occur.

    • Intheknow

      Recording a conversation will not allow you out of the contract…even if you were given misinformation.

  • Rob M

    This will be really bad for the thousands of people like me who go skiing in Southern Vermont from very populated places like Massachusetts and NYC where there are bound to be a ton of T-mobile customers. When I go to Stratton on weekends mine and my girlfriend’s phones are stuck on AT@T the whole time. Looks like I will be looking for a new carrier unless they deploy some towers in Vermont by next ski season:(

    • :)

       You’re going skiing. This doesn’t effect voice or text. It is data and I”m sure there is wi-fi available like 90% of hotels. Stop whining!

  • Intheknow

    I would be willing to bet that 95% of you complaining about this change won’t even be affected.  Get over it.

    • Really get over it…

      Even if you are not effected by it initially it is likely you will experience the wall sometime. For me it will be each time I vist my cabin. While I won’t be effected daily once or twice a month I will no longer be able to use the service offered to me at the time I signed my contract. Which is the point of a contract I swear I will pay them on time for the period of the contract for the services specified. Now T-Mobile is changing the terms part way through. Sounds like a little bait and switch type ploy. I will claim to give you the world until you sign, then I will change the terms, and give you 14 days to notify them you do not agree with the changes. All the while knowing people like you will say oh who cares it won’t really effect me. Don’t get me wrong I likely won’t change my carrier, but I won’t get a T-Mobile tablet like I was considering, it will need to be a Verizon one so I won’t be roaming.

    • guest

      I live in wyoming as a student and I want to kill my self running out of data the first 2 dats of my billing period..

  • Bsolucky

    A few thoughts…

    1. This is obviously in preparation for the UMTS roaming agreement with
    AT&T. Up until now all you could really do with AT&T is EDGE
    roam – there ain’t much you could cost TMO there. With 3G though, the
    sky’s the limit so they’re trying to protect themselves. My guess is
    that the new roaming agreement probably goes into effect sometime around

    2. While it is reasonable for TMO to put this sort of cap into effect,
    the size of the cap itself is simply ridiculous. On a 5GB plan the cap is only 2%.
    That’s just nuts. A reasonable cap would be in the 5%-10% range.

  • Cissa

    David, were you able to find out about the ETF waiver for this?

  • Anonymous

    Just got my paperless bill online for last month and there’s no word regarding this change. Anyone receive anything official from T-Mo?

  • Rohit Prabhakar

    Please read about this on Tmobile forum 

    • Didn’t we post about this? In fact, isn’t this post about this?

  • Jay



    combined with…

    6. Our Rights to Make Changes. This provision, which
    describes how changes may be made to your Agreement, is subject to
    requirements and limitations imposed by applicable law, and will not be
    enforced to the extent prohibited by law. Your Service is subject to our
    business policies, practices, and procedures, which we can change
    agreed to pay each month for voice, data and messaging, which does not
    include overage, pay-per-use or optional services (such as 411, or
    downloads), or taxes and fees); (B) WE MATERIALLY DECREASE THE SERVICE

    could work, note this…


  • Bawlnchayn

    Help me make this change go viral!  Send the info to every news station, FB page, Twitter account, G+… We called last night and they refused to let us out of our “Unlimited” plan without paying for ETF’s because we haven’t used data roaming yet — we just got the data plan a few months ago!!  AND WE GOT IT SO THAT WE COULD GO UNLIMITED ROAMING.  They’re clearly against their Terms and Conditions, Section 6B.  
    You have 14 days to terminate with them (try to argue the ETF’s) from the time you received their insert/email/text, otherwise you “agree” with the change.  
    I didn’t and don’t agree and we made that very clear yesterday to several managers – but they did not care because we hadn’t used data roaming YET.  I even asked if I’d be eligible if I went to the closest roaming tower tomorrow and used 50MB (we have the 2GB plan) if we’d THEN be eligible as we can prove that we WILL use it… they said no, they’ve already decided who will be eligible for terminating without ETF’s.  
    So, those of us that are close to roaming areas, are stuck with limits on an unlimited plan.

    It’s wrong!!!

    • Elizatran86

      I had the same experience with them yesterday. I spoke to three different representatives and they said I have yet to have been charged for the roaming so I am not eligible for terminating without the ETF charge. One representative (Tobby) was even incredibly rude to me and told me to stop talking. I couldn’t believe it! I am going to continue calling. I want to end my services there because they have never followed through with what they promise and constantly over charge me. I have to constantly call in and complain and get my bill fixed.

  • Bawlnchayn

    I have put in a BBB complaint, ConsumerAffairs complaint, posted on every FB page I could think of, even notified the Occupy movement (Hey, BofA really listened to them and all BofA did was try to implement a $5 charge on some stuff!).  We’ve had TMobile for years and I’m so sick of their nasty ways.  Had we not fallen for their “unlimited talk, data, text” plan a few months ago we would’ve been out of our contract last month.  

  • Bawlnchayn

    I tried both, to no avail.  They’re telling people that unless you’ve used more than the 50MB/mo (for the 2GB plan) of data roaming in the last year then you’re not eligible to terminate w/out ETF’s.  They’re CLEARLY breaching their own T and C’s!  I don’t see how some don’t see this.

    They tried to tell me that I will not be affected because I haven’t used data roaming yet – I just got the data plan a few months ago!  I wanted to know how they could possibly tell the future (especially seeing as spring/summer is coming up and we’ll be out and about more), how can they possibly tell me that I will not be affected in the next 1.75 years!!?  They said because I’ve never used the roaming data… UGH!

  • Jay

    Just an update… The lady on the phone at t-mobile said I didn’t qualify for no termination fees after doing a review which I didn’t believe as I’m a truck driver and travel the entire Midwest so I did file a BBB complaint which did work. Some Exec from T-mobile contacted me and said I would be affected and he removed the contract from my account so I ported my number to Verizon on friday and printed the BBB complaint so should a termination fee arrive in the future I can send in their Execs response stating contract has been removed from my account as back up. Going from Unlimited/2 GB high speed to only 50 while roaming definitely wouldn’t work for me so glad things worked out. Good luck to the rest of you that roam in getting out as well.      

  • BP

    I’m one of those tmo customers who recently had my data cut off at 10mb. Long story short, tmo let me out of my contract only after a bbb complaint. Hated making the switch, and with Vz not being a good fit, I am now a Att customer. I’m going to miss magneta………so long

  • Saif Abdur-Rahman

    I’m actually suing T-mobile in small claims for this.  Court date May 24th.  I am NOT an idiot. I can read and know my rights.

    • Angievel

       And I’m taking them to small claims court later this month once local law requirements of allowing them 30 days to resolve the issue. Of course, I’ve been fighting it since I saw the notice but local law insists that once I’m ready to take them to court I have to send one last certified notice giving them 30 more days. Will happily oblige. Their executive office has already called me.

  • Ullaudu

    Here is a very good example where someone won against T-Mobile after going through Small claims