Tag Archives: Policy Changes

T-Mobile Changes Early Termination Policy

Last week, T-Mobile modified its Early Termination Fees (ETF) policy. Customers will no longer be able to cancel service without an ETF when moving out of a T-Mobile coverage area or overseas. This policy went into effect February 8th and will not affect customers who cancelled service (without paying the ETF) before February 8th. Additionally, this new policy change does not apply to customers moving overseas due to military deployment. What … [read full article]

T-Mobile Reducing Data Cap, Will Throttle Speeds After 5GB Of Usage

Bad news for those of you that use more than 5GB of data each month. Starting October 16th, T-Mobile will enforce a new policy that will reduce data speeds once the subscriber exceeds 5GB of data usage in a billing cycle. If you may recall, previously the data cap was 10GB/month. Magenta states that this new policy should only affect less than 1% of its customer base, and is being enforced to guarantee that all … [read full article]

New Upgrade Policy Coming July 1st

Beginning July 1st, customers that upgrade through T-Mobile Customer Care will be required to pay for their handset upgrades at the time of purchase by credit or debit card instead of billing the charges to their T-Mobile account. EIP customers will be required to pay the first installment only in addition to the Upgrade fee and shipping costs. As for non-EIP customers, T-Mobile will require you to pay the full payment. Customers who … [read full article]

T-Mobile Ends Exclusive Search Deal With Yahoo, Embraces Google

Well, its over! T-Mobile has ended its year old search deal with Yahoo.  It comes as no surprise to hear that Magenta has replaced Yahoo with its biggest rival—Google. The deal is important because it now shifts search dominance away from Yahoo, as the Big G is now working exclusively with two of the top four carriers in the United States.  A Yahoo spokesperson said that Yahoo will still be working with the fourth-largest U.S. carrier on … [read full article]

T-Mobile’s Trackball Replacement Program Delayed

It looks like there has been a change of plans regarding the trackball replacement program T-Mobile was set to launch February 15th. Due to some changes that will be included with the trackball replacement kits, training for the T-Mobile Retail store representatives has been suspended. RIM is in the process of updating procedures and screenshots for the new tool. Training for T-Mobile Retail Store reps is scheduled to resume on February 8th. So instead of the … [read full article]

T-Mobile Launching Trackball Replacement Program

Here some good news for those of you still rockin’ a BlackBerry…old skool yo. Beginning February 15th, BlackBerry Pearl 8100/8120 and BlackBerry Curve 8320 customers that are experiencing issues with the trackball, will have the option to visit a T-Mobile Retail Store and have their trackball replaced for FREE (No, you aren’t seeing things, at least this time around). The handset must be an 8100/8120 or 8320 purchased from T-Mobile. How kind of T-Mobile! This … [read full article]

T-Mobile Partial Upgrade Pricing Discount Goes Live Tomorrow

Following up our leak from yesterday, it looks like the new Partial Upgrade Pricing Discounts will officially go into effect tomorrow and not January 29 as stated previously. Basically, beginning January 27, customers can upgrade their smartphone every year for the same price as new customers. In addition, customers with voice and text phones can also upgrade to a smartphone at month 12 of their contract for the new customer price. Additional discounting periods are … [read full article]

New T-Mobile Partial Upgrade Pricing Discounts

Thanks to one of our trusty tipsters, looks like T-Mobile is changing things up a bit with the Partial Upgrade Pricing discounts. Beginning Friday January 29, T-Mobile will be offering two new partial discount options for existing customers when they upgrade their handset or device. Qualifying customers currently on a 2-year contract must upgrade to a new 2-year agreement and meet the Early Upgrade or Early Upgrade Plus requirements. There will be two tiers. Tier 1 is from 1 month to 11 months. … [read full article]

T-Mobile SIM Unlock Policy Changes

If you’re one that travels quite a bit you probably unlock your T-Mobile  handset so you can use it overseas with another GSM carrier, and save yourself some of hard earned cash. Thanks to our trusty tipster, starting January 21st eligible FlexPay and PostPaid customers will be able to obtain a SIM unlock code after 40 days instead of 90 days. Eligible prepaid customers will be able to request a SIM unlock code after 60 … [read full article]