Latest News

Metro by T-Mobile is shutting down its corporate-owned stores

In early January, there were reports that T-Mobile would be shutting down its brick-and-mortar stores as they are making changes to their distribution. And today, it appears that Metro by T-Mobile will also be affected by this change as all corporate-owned stores will be shut down.  BestMVNO reported on this matter and shared how this decision would affect the company. Wave7 Research’s latest prepaid report reveals that there are only 186 corporate-owned Metro by T-Mobile … [read full article]

Metro by T-Mobile: To offer TCL ION X

Metro by T-Mobile has a new phone model to offer soon. Starting Thursday, the T-Mobile prepaid brand will be offering the TCL ION X smartphone to new customers.  This device is an entry-level phone that connects to T-Mo’s 4G network. It has a 6-inch display and is powered by a MediaTek Helio G25 processor with 3GB of RAM and 32GB of onboard storage. A microSD card is available for memory expansion of up to 512GB.  Camera-wise, the … [read full article]

NAD advises T-Mobile to stop using “fast” and “reliable” claims

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The Better Business Bureau (BBB) National Programs’s National Advertising Division has advised T-Mobile to make changes in its claims after receiving a complaint lodged by Comcast. The agency told the Un-carrier to stop using the words “fast” and “reliable” in its T-Mobile Home Internet service claims. Meanwhile, they gave an approval to T-Mo’s usage of the “your price is locked in” claim since T-Mobile did not make any changes to its Home Internet monthly charge. The NAD, … [read full article]

T-Mobile currently offering Motorola Edge 2022 for trade-ins

T-Mobile has an ongoing trade-in deal for customers using a low end device. For a limited time period, the Un-carrier is giving away a free Motorola Edge 2022 to customers who trade-in an eligible device. And the good news is that there is a long list of eligible devices for this offer.  This was shared today by The T-Mo Report, who received an internal documentation that outlined the offer. Customers who previously got T-Mobile’s free device … [read full article]

T-Mobile assures customers ‘no financial information stolen’ in recent breach

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Oh no! It looks like T-Mobile just discovered a security breach.  As released on the news section of their website, T-Mobile confirmed that they conducted a thorough investigation and discovered that “a bad actor used a single Application Programming Interface (or API) to obtain limited types of information” on the accounts of its customers. The Un-carrier is in the process of informing customers affected by this breach.  T-Mo shared that they were able to shut down … [read full article]

T‑Mobile will be hosting a Q4 and FY 2022 Earnings Call

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T-Mobile will be discussing its fourth quarter and full year 2022 financial and operational results in an upcoming event. The event will take place on Wednesday, February 1, 2023 at 8:00 am ET. If you are interested in joining the event, you can tune into the webcast around that time. During the virtual event, there will be a live webcast of the talk. It will be available on this page. Source: T-Mobile

Viral video shows T-Mobile manager allegedly drunk at work

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For years, T-Mobile has bagged the award for top notch customer service. But unfortunately, things happen that often requires corporate to step in and apologize for such situations.  Recently, a TikTok video has gone viral showing a T-Mobile manager who appeared intoxicated at work.  The video shows a customer calmly discussing with a T-Mobile store manager in Minnesota over the weekend. The customer came in to get assistance in connecting her watch to her iPhone. Allegedly, … [read full article]

T-Mobile bags Ookla’s Speedtest Q4 2022 study

T-Mobile has just earned itself new bragging rights for its 5G network. An independent survey revealed the Un-carrier topped its overall network performance test.  Earlier today, Ookla unveiled its Speedtest Global Index Market Analysis US Q4 2022 report where T-Mo topped every single category for overall network performance. In addition to this, the study found T-Mo as the fastest in 45 states and the District of Columbia as well as in 86 of the 100 most … [read full article]

Report shows Costco locations where T-Mobile will be exclusively sold

Although T-Mobile did not formally announce it yet, we’ve gotten confirmation on the report that the Un-carrier will now be sold in select Costco locations through yesterday’s announcement:  Store-in-store – We will continue to offer customers the convenience to purchase T-Mobile products and services where they already shop. Small kiosks at mass merchants and big-box retailers such as Costco, Walmart, Best Buy and elsewhere will be staffed by our T-Mobile team or trained store employees. This … [read full article]

T-Mobile deploys emergency response teams to areas affected by tornadoes

T-Mobile is responding to the tornadoes that have hit across Georgia and Alabama. The Un-carrier has expressed its thoughts for those impacted by this devastation.  In a blog post today, T-Mobile announced that it has deployed its Community Support teams early this morning. These teams are heading to Selma, AL and Griffin, GA along with emergency response vehicles that will provide various services and supplies. Affected residents can get access to free Wi-Fi, charging banks, charging … [read full article]

T-Mobile shuts down its brick-and-mortar stores, announces new distribution changes

Earlier today, NWIDA heard reports that “many, if not all’ Territory Managers at T-Mobile were being let go. The report shared that this could be “another step in T-Mobile going to a (vast) majority of corporate owned stores and eliminating the dealer network.” After a few minutes, the report was confirmed that T-Mobile announced its decision to let go of its Territory Managers. The layoffs also affected Metro by T-Mobile Territory Managers.  A third update … [read full article]

Some Pixel users on T-Mobile’s network are not getting updates

One of the reasons why many smartphone users opt to use a Pixel smartphone is the fact that they get timely Android OS and security updates. They are almost always the first ones to get a major Android OS update whenever it is released. And usually, the update comes like clockwork, almost as soon as a new month comes.  Unfortunately, this isn’t the case for many Pixel users on T-Mobile’s network. And today, these frustrations have come … [read full article]