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T-Mobile’s T-Life App Push Could Cost Carrier More Than Half Its Tech-Savvy Users

T-Mobile’s aggressive push for its T-Life app might be backfiring in a big way. More than half of tech-savvy users could be thinking about leaving the carrier because they’re being forced to use the controversial all-in-one app for everything from managing their account to setting up payment plans. According to PhoneArena, a recent poll of mobile enthusiasts shows the depth of customer frustration. … [read full article]

T-Mobile Loses Customer After Dangerous Google Maps Ad Appears While Driving

A driver says they’re abandoning Google Maps and will never consider T-Mobile as their carrier after a dangerous advertising incident on the road. The person was navigating through an intersection when a large pop-up suddenly appeared on their screen asking if they wanted to stop at a nearby T-Mobile store. According to PhoneArena, the driver described the moment as nearly causing an accident. The alert-style … [read full article]

T-Mobile Extends Payment Plans to 3 Years for Tablets and Smartwatches

T-Mobile has officially switched to 36-month payment plans for tablets and smartwatches, marking a significant shift in how customers finance these devices. The change went live this week, extending what were previously 24-month installment plans to three full years. According to PhoneArena, the carrier’s Equipment Installment Plans now spread device costs over 36 months instead of 24 for tablets and watches. While this means lower … [read full article]

T-Mobile Store Reps Will Now Ask to View Your Phone Screen During Transactions

T-Mobile is implementing a new policy that might catch customers off guard during their next store visit. Store representatives will now request permission to view customers’ phone screens remotely when handling upgrades, adding lines, making in-store orders, or setting up new accounts. According to PhoneArena, the screen sharing is limited to the T-Life app only, and employees won’t be able to see sensitive … [read full article]

T-Mobile to Stop Taking Customer Service Requests Through Apple Messages

If you’re a T-Mobile customer who likes reaching out to customer service through your iPhone’s Messages app, you’ll need to find a new way to get help starting in 2026. The carrier is pulling the plug on Apple Messages support for customer service on December 31. According to PhoneArena, T-Mobile customers have been able to handle account tasks right from their messaging app—things like changing plans, … [read full article]

T-Mobile Ends Fully Free Apple TV, Adds $3 Monthly Fee for Premium Plans

T-Mobile customers who’ve been enjoying free Apple TV as part of their phone plan are about to see that perk come with a price tag. According to The Mobile Report, the carrier will begin charging $3 per month for what was previously a completely free benefit starting January 1, 2026. The change affects customers on premium plans like Go5G Plus, Magenta Plus, Magenta … [read full article]

T-Mobile Tuesday Perks Now Include Metro-Only Freebies

Metro by T-Mobile customers have their own exclusive deal this week through the T-Mobile Tuesdays program. While the weekly perks are typically available to all T-Mobile family customers, Metro subscribers can snag a purple-branded baking set that includes measuring cups and spatulas. According to Android Authority, the holiday-themed offer needs to be claimed by Wednesday morning at 4:59am ET. Customers must redeem it in person at a Metro store … [read full article]

T-Mobile’s New CEO Hints at Major Announcement Tomorrow: “One of the Biggest Pain Points” to Be Solved

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T-Mobile’s new CEO Srini Gopalan is wasting no time making his mark on the company. Less than a month into his role, he’s already drumming up excitement for what he’s calling a solution to one of the wireless industry’s biggest headaches. Gopalan announced that T-Mobile will hold its next Un-carrier event on November 20 in Las Vegas, with the tagline “It’s about time.”[read full article]

T-Mobile Exec Admits Wireless Has Its Limits as Carrier Shifts to Fiber Acquisitions

T-Mobile’s wireless home internet service has been a success story, but the carrier is now facing a reality that’s forcing it to change course. The company is focusing more on buying existing fiber internet companies rather than trying to build everything from scratch using its wireless network. According to a report from PhoneArena, T-Mobile’s Chief Broadband Officer Allan Samson made a surprisingly candid … [read full article]