Posts by Alex Wagner

Customer Care Closed For President’s Day

If you were planing on getting that overdue bill fixed or getting an extra discount from the Loyalty Dept., you might want to do it before President’s Day. T-Mobile states that most Customer Service and Sales will be closed for the upcoming holiday between 10 p.m PT on February 20th and 3 a.m PT on February 22nd. If you try to reach General Care, Customer Loyalty, Financial … [read full article]

HTC 50% Off Promotion Ending Early

Remember the 50% off HTC promotion T-Mobile was running back in January? Well, it looks like T-Mobile is ending the promotion a little earlier than expected. We reported in mid-January that Magenta would be running a promotion in which qualified customers with an eligible 2-year upgrade, would receive 50% off their HTC smartphone purchase when they opted for the Unlimited Web … [read full article]

T-Mobile Changes Early Termination Policy

Last week, T-Mobile modified its Early Termination Fees (ETF) policy. Customers will no longer be able to cancel service without an ETF when moving out of a T-Mobile coverage area or overseas. This policy went into effect February 8th and will not affect customers who cancelled service (without paying the ETF) before February 8th. Additionally, this new [read full article]

Why Choose T-Mobile Over Everyone Else?

Magenta has long been known for its value in pricing and customer service as the reason why most choose it over the other 3 major carriers. Now, with new 4G networks launching and new handsets being available, T-Mobile has published a training sheet for employees detailing exactly why T-Mobile is the best option for consumers. The training sheet focuses on T-Mobile’s Network, Phones, Pricing, and Savings per … [read full article]

Samsung Vibrant 4G In The Wild

Well, well, what do we have here? The Vibrant 4G of course! The folks over at AndroidCentral just received pics of the upcoming Vibrant successor. Surprisingly, the handset is almost exactly the same cosmetically as the original Samsung Vibrant. The only noticeable changes seem to be a silver colored back and the addition of a front-facing camera. The handset is supposedly running still running … [read full article]