Tag Archives: Price Hike

Report: T-Mobile Customers Shocked With “Second Attempt” Notification of Price Hike

(Update June 6, 2024 6:49 PM EST) T-Mobile has responded to us with a statement: “We reached out to a very small set of customers who didn’t receive the initial notification about price adjustments to ensure they are aware of these changes before they receive their next bill.” Below is the original article: — A few weeks ago, T-Mobile announced that it was increasing the … [read full article]

Report: After Price Hike Announcement, T-Mobile Can’t Keep Up With Chat Requests (Update)

Update (May 29, 2024 11:25 AM EST): A spokesperson for T-Mobile reached out to us to clarify that they did not turn off its Care Virtual chat support channel at any time and has been “running as normal.” The company’s “virtual sales channel that focuses on new customers was off for a short period last week, not related to volume, but is back on as normal.” The report made earlier was based on the comments of users … [read full article]