Tag Archives: Customer service

Employee Reports Confirm T-Mobile is Making Big Changes

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If you’ve been thinking about switching carriers or you’re currently with T-Mobile, there’s some news worth paying attention to. Employee reports suggest the carrier is undergoing significant workforce reductions, which could affect how you interact with customer service in the coming months. According to Phone Arena, T-Mobile employees at various locations have posted on social media about unexpected layoffs happening on January 20th. These aren’t just rumors: multiple … [read full article]

T-Mobile TPR Shows Signs of Improvement After Getting Called Out

T-Mobile third-party authorized retailers (TPRs) have recently been in the spotlight thanks to the revealing of their shady practices. After The Mobile Report called out these companies, it seems like a positive action has been taken, at least by one TPR.  In its report, the publication revealed the challenges that employees of Arch Telecom go through every day.  They revealed that the employees had to deal … [read full article]

Viral video shows T-Mobile manager allegedly drunk at work

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For years, T-Mobile has bagged the award for top notch customer service. But unfortunately, things happen that often requires corporate to step in and apologize for such situations.  Recently, a TikTok video has gone viral showing a T-Mobile manager who appeared intoxicated at work.  The video shows a customer calmly discussing with a T-Mobile store manager in Minnesota over the weekend. The customer came in to get … [read full article]

T-Mobile named No. 1 in Customer Service Satisfaction by Nielsen

T-Mobile’s customer service has been named the best in the wireless industry. Nielsen Mobile Insights gave T-Mobile the top spot in Customer Service Satisfaction at the end of 2016, with Verizon, AT&T, and then Sprint following. T-Mobile beat out its competition in the Likelihood to Recommend, Net Promoter Score, and Overall Customer Satisfaction categories, too. T-Mobile has been named No. 1 in customer satisfaction by Nielsen … [read full article]