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T-Mobile customers on the East Coast experience network issues

Earlier today, T-Mobile customers shared that the network is down in certain locations in the country. More specifically, the customers who experienced serious network problems are located on the East Coast.  DownDetector started to document problems shortly after noon today. And by 1pm ET, the reports on the site started to go up.  While there was a momentary curve on the number of customers complaining about an … [read full article]

T-Mobile challenges rivals to make similar Price Lock commitment

T-Mobile has just revealed a daring challenge for its competitors.  Earlier today, the Un-carrier has released a new ad campaign that targets AT&T and Verizon’s customers. This is because its two competitors have recently raised their rates. And even worse, Verizon has come up with an Economic Adjustment Charge fee that T-Mo believes is a new “made-up fee.” As a way of attracting affected customers to switch, T-Mobile is offering up to $1,000 to customers when they … [read full article]

T-Mobile unveils winners of the 2022 Changemaker Challenge

Back in February, T-Mobile launched the 2022 Changemaker Challenge. And today, the nationwide contest has come to a close. You can meet the winners here: Digital Empowerment Category Safe Teens Online (Guaynabo, Puerto Rico) – Top Category WinnerBridge the Gap Initiative (North Royalton, Ohio)STEM for the South Bronx (Bronx, N.Y.)Scholars Program (Fairfax, Va.)MedTechConnect (Louisville, Ky.) Equity in Action Category MiSendero (Santa Barbara, Calif.) – Top Category WinnerBooks N … [read full article]

T-Mobile increases support charge fees by $5

It looks like T-Mobile is increasing its Assisted Support Charge (ASC) and Upgrade Support Charge (USC). These charges are similar to standard activation fees that other carriers charge.  ASC is a charge for new account sign-ups or when a new line is added to an account. Meanwhile, USC is a fee that T-Mobile charges to customers who require assistance in upgrading their phones.  The T-Mo Report was able to … [read full article]

T-Mobile has sent out insider discount codes to select customers

T-Mobile’s Insider Discount is back! This promotion has been a popular one since it launched in 2017. And now, T-Mo has sent out emails consisting of a 20% off code to its existing customers. The selected customers can then decide who they want to share the code with.  As revealed by The T-Mo Report, the wireless provider started sending out these emails last May 24th. And … [read full article]

Results from new study shows T-Mobile continues 5G lead in performance

T-Mobile continues its streak as the US carrier with the most reliable 5G network, most 5G coverage, and highest active 5G download and upload speeds. And they have the results of a new report to prove it.  Earlier today, independent research firm, umlaut, released the results of its US 5G Audit on 5G Performance in the US. The nationwide study included 3 billion samples from … [read full article]

T-Mobile unveils 5G ANS

T-Mobile today launched its new 5G Advanced Network Solutions (ANS). Through this service, enterprises are able to unlock massive amounts of data using 5G connectivity with edge computing. As a result, they can gather and process their data at “blazing fast speeds.” The service was unveiled today through T-Mo’s newsroom. In their announcement, T-Mobile revealed that they have partnered with Dell Technologies, Ericsson, and Nokia to make 5G ANS possible.  The Un-carrier … [read full article]

LG devices on T-Mobile are not working right now

Update: 5/23/22 9:43am The issue seems to have been fixed, as reported by The T-Mo Report. If you were among those affected by the bug, you can reboot your device to apply the fix. Otherwise, you will automatically receive the fix within the next 24 hours. It looks like the issue came about after T-Mo made a change to its systems that affected LG devices. When the update went live, the bug was able to pass … [read full article]

Here are some of the highlights from the MoffettNathanson’s 9th Annual Media & Communications Summit

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Recently, T-Mobile’s EVP & CFO, Peter Osvaldik, spoke at the MoffettNathanson’s 9th Annual Media & Communications Summit. Osvaldik was with T-Mo Chief Marketing Officer, Mike Katz, as they provided an update about T-Mobile’s strong growth.  In the event, the two executives talked about Magenta MAX offering the best value for less, T-Mo’s differentiated growth opportunity, and the industry-leading profitability.  Some of the quotes from the executives include the following: “We have a differentiated set of opportunities that … [read full article]

Bug currently affected eSIM-activated iPhones on T-Mobile

It looks like there is an issue affecting a few T-Mobile customers. And according to the person who discovered it, the issue is affecting customers who are using eSIM via an iPhone.  Earlier today, Bloomberg’s Mark Gurman shared a series of tweets detailing the issue. As it turns out, customers who had their lines activated with eSIM have suddenly been deactivated from FaceTime and iMessage. They also had no … [read full article]

T-Mobile, Metro by T-Mobile offering free moto g 5G to new lines

Earlier today, the Motorola moto g 5G was announced to be available via Motorola’s US website and select retailers. T-Mobile is joining this bunch where you can exclusively pick up a new device.  Both T-Mobile and Metro by T-Mobile customers can now get their hands on the moto g 5G. And for a limited time period, both brands are offering a free moto g 5G to new and existing customers who add a line.  The moto g … [read full article]