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T-Mobile bags total of 16 awards from 3 independent reports

T-Mobile takes the title as the nationwide network leader, thanks to the findings of three expert third-party reports.  Earlier today, these three independent bodies gave T-Mo recognition for its network performance. T-Mobile earns 16 awards collectively, which include the following: umlaut 5G Network Performance Audit Report: Overall Nationwide 5G Score: T-Mobile 5G Coverage: T-Mobile 5G Stability: T-Mobile 5G Download Speed: T-Mobile 5G Upload Speed: T-Mobile 5G Reliability: T-Mobile Opensignal 5G Experience Report: 5G Download Speed: … [read full article]

T-Mobile Tuesdays’ next freebie is a Valentine’s Day-themed cup

T-Mobile has something exciting lined up for Valentine’s Day! As part of its T-Mobile Tuesdays rewards program, T-Mobile is giving away a free T-Mo branded cup. This was recently shared by The T-Mo Report, who also spilled the beans on the other physical items that the Un-carrier gave away like a selfie light, an umbrella, and a headlamp.  Since Valentine’s Day falls on a Tuesday, it makes a lot of sense why they chose to give … [read full article]

Metro by T-Mobile is shutting down its corporate-owned stores

In early January, there were reports that T-Mobile would be shutting down its brick-and-mortar stores as they are making changes to their distribution. And today, it appears that Metro by T-Mobile will also be affected by this change as all corporate-owned stores will be shut down.  BestMVNO reported on this matter and shared how this decision would affect the company. Wave7 Research’s latest prepaid report reveals that there are only 186 corporate-owned Metro by T-Mobile … [read full article]

Metro by T-Mobile: To offer TCL ION X

Metro by T-Mobile has a new phone model to offer soon. Starting Thursday, the T-Mobile prepaid brand will be offering the TCL ION X smartphone to new customers.  This device is an entry-level phone that connects to T-Mo’s 4G network. It has a 6-inch display and is powered by a MediaTek Helio G25 processor with 3GB of RAM and 32GB of onboard storage. A microSD card is available for memory expansion of up to 512GB.  Camera-wise, the … [read full article]

NAD advises T-Mobile to stop using “fast” and “reliable” claims

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The Better Business Bureau (BBB) National Programs’s National Advertising Division has advised T-Mobile to make changes in its claims after receiving a complaint lodged by Comcast. The agency told the Un-carrier to stop using the words “fast” and “reliable” in its T-Mobile Home Internet service claims. Meanwhile, they gave an approval to T-Mo’s usage of the “your price is locked in” claim since T-Mobile did not make any changes to its Home Internet monthly charge. The NAD, … [read full article]

T-Mobile currently offering Motorola Edge 2022 for trade-ins

T-Mobile has an ongoing trade-in deal for customers using a low end device. For a limited time period, the Un-carrier is giving away a free Motorola Edge 2022 to customers who trade-in an eligible device. And the good news is that there is a long list of eligible devices for this offer.  This was shared today by The T-Mo Report, who received an internal documentation that outlined the offer. Customers who previously got T-Mobile’s free device … [read full article]

T-Mobile assures customers ‘no financial information stolen’ in recent breach

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Oh no! It looks like T-Mobile just discovered a security breach.  As released on the news section of their website, T-Mobile confirmed that they conducted a thorough investigation and discovered that “a bad actor used a single Application Programming Interface (or API) to obtain limited types of information” on the accounts of its customers. The Un-carrier is in the process of informing customers affected by this breach.  T-Mo shared that they were able to shut down … [read full article]

T‑Mobile will be hosting a Q4 and FY 2022 Earnings Call

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T-Mobile will be discussing its fourth quarter and full year 2022 financial and operational results in an upcoming event. The event will take place on Wednesday, February 1, 2023 at 8:00 am ET. If you are interested in joining the event, you can tune into the webcast around that time. During the virtual event, there will be a live webcast of the talk. It will be available on this page. Source: T-Mobile

Viral video shows T-Mobile manager allegedly drunk at work

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For years, T-Mobile has bagged the award for top notch customer service. But unfortunately, things happen that often requires corporate to step in and apologize for such situations.  Recently, a TikTok video has gone viral showing a T-Mobile manager who appeared intoxicated at work.  The video shows a customer calmly discussing with a T-Mobile store manager in Minnesota over the weekend. The customer came in to get assistance in connecting her watch to her iPhone. Allegedly, … [read full article]

T-Mobile bags Ookla’s Speedtest Q4 2022 study

T-Mobile has just earned itself new bragging rights for its 5G network. An independent survey revealed the Un-carrier topped its overall network performance test.  Earlier today, Ookla unveiled its Speedtest Global Index Market Analysis US Q4 2022 report where T-Mo topped every single category for overall network performance. In addition to this, the study found T-Mo as the fastest in 45 states and the District of Columbia as well as in 86 of the 100 most … [read full article]