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Customer Says T-Mobile Wouldn’t Sell a Replacement iPhone in Store

A new report is putting a spotlight on the real-world friction some T-Mobile customers may face as the carrier pushes more transactions into its T-Life app. In this case, a customer whose iPhone 13 stopped working said a trip to a T-Mobile store for a replacement device ended with an unexpected suggestion: go buy the phone from Apple instead. As reported by PhoneArena, the customer temporarily … [read full article]

Starlink’s Mobile Push Could Grow Beyond Carrier Partnerships

SpaceX’s partnership with T-Mobile has helped bring satellite messaging closer to everyday phone users, but a new filing suggests the company may be thinking much bigger in the long run. While T-Mobile’s T-Satellite service is one of the highest-profile examples of Starlink mobile connectivity, SpaceX appears to be building toward a future where it depends less on traditional wireless carriers. As reported by PhoneArena, SpaceX says it already … [read full article]

Leaked Timeline Suggests T-Mobile is Nearing an All–T-Life Future

T-Mobile appears to be getting much closer to making T-Life the center of nearly every customer transaction. Based on details from a leaked internal timeline and employee communication, the carrier is preparing to move upgrades and add-a-line requests fully into the T-Life app, with new customer activations expected to follow later. According to Android Authority, retail access to legacy systems for standard consumer upgrades and add-a-line transactions … [read full article]

T-Mobile Says AI Is Already Helping Its Network Handle Real-World Problems

T-Mobile is pitching a future where its network does more than carry calls and data. The company says AI is already helping it react faster when conditions change, and over time that could turn its cell sites into smarter systems that make decisions closer to where people actually use their phones. As reported by PhoneArena, T-Mobile CEO Srini Gopalan said on the company’s Q1 earnings … [read full article]

T-Mobile Trails in One Key Network Test as it Prepares a New AI-powered 5G Upgrade

T-Mobile just got a reminder that having the fastest network on paper does not always mean giving customers the smoothest real-world experience.  One new report says T-Mobile finished last in task success and reliability in vendor-based testing for the second half of 2025, even though it still led in median download speeds and 5G availability. In other words, T-Mobile kept its speed edge, but AT&T and Verizon did better when it came to everyday tasks going through … [read full article]

T-Mobile Quietly Restores Four-Per-Account Premium Phone Promos

T-Mobile has quietly undone part of a recent promo policy change that had made its best phone deals tougher to use on larger accounts. After limiting premium device promotions to two redemptions per account, the carrier is now back to allowing up to four on eligible offers. As reported by The Mobile Report, the updated terms are already showing up on T-Mobile’s website, with an internal source also confirming … [read full article]

Radiant Mobile Debuts on T-Mobile’s Network With Strict Content Blocks

A new MVNO called Radiant Mobile is launching on T-Mobile’s network with a pitch that goes well beyond cheaper phone service. The company says it is building a Christian-focused wireless brand that combines mobile service with built-in content filtering, including blocks for pornography and other categories it considers harmful. As reported by Android Authority, Radiant Mobile describes itself as “the first ever Christian mobile carrier.” The … [read full article]

T-Mobile Reopens Online T-Satellite Sign-ups for Rival Customers

T-Mobile appears to be making it easier for more people to give its satellite service a shot. After putting extra steps in the way for AT&T and Verizon customers, the carrier has now opened the door again for those users to sign up for T-Satellite online instead of having to call customer service or visit a store. As reported by PhoneArena, T-Mobile had originally let AT&T and Verizon … [read full article]